PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

OCTOBER 8, 2019

Citi is leveraging a newly formed strategic partnership with Cachematrix to create an online investment gateway for money market funds (MMF), Citi announced in a press release on Tuesday (Oct. Cachematrix , a software as a service (SaaS) FinTech, specializes in making cash control easier.

Online 100

Online Analytics Tools User Experience 100

PYMNTS

JANUARY 21, 2021

In an interview with PYMNTS, Avi Cohen , co-founder and CEO of FinTech company The Floor , said boosting digital offerings and bringing new ones to market demands quick decision making as banks seek to improve user experience and user engagement. Now, he said, “innovation needs to also be incorporated internally. “You

Management 303

Management User Experience Innovation Fintech 303

PYMNTS

FEBRUARY 27, 2020

At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy. Open Banking FinTech Enfuce this week announced a partnership with financial crime and fraud management company Featurespace.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

SEPTEMBER 19, 2018

Entersekt , the push-based authentication and mobile app security company, announced that it has appointed FinTech veteran Christian Ali as its country manager of Canada. Digital service providers like banks must constantly balance user friction against risk as consumers demand ever greater convenience,” he added. “At

United States 184

United States Security User Experience Mobile 184

PYMNTS

JULY 10, 2018

Emailage , the online fraud prevention startup that uses email addresses to assess risk, is expanding its operations in the Canadian market. Already, there are many new FinTech startups in a few of Canada’s major cities and the different tech hubs. That’s where companies such as Emailage come in.

Fraud 110

Fraud Fintech User Experience Strategy 110

PYMNTS

OCTOBER 15, 2020

Secret Double Octopus , which works in passwordless authentication for security online, has secured a strategic investment from SC Ventures, the FinTech and investment arm of international banking group Standard Chartered , a press release says.

Report 199

Report User Experience Security Fintech 199

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. FinTechs are also emerging as major CU competitors. This so-called “FinTech challenge” is compounded by the fact that 45.9

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

MAY 19, 2020

FinTech startup unicorn Brex has closed a $150 million funding round led by previous investor DST and new investor Lone Pine Capital, Brex said in a statement on Tuesday (May 19). Additionally, Brex expanded the availability of Brex Cash , its online bank account replacement solution.

Tools 142

Tools Management Capital User Experience 142

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 18, 2020

The suite of Mastercard payment solutions aims to enable businesses to save time, reduce costs and manage business expenses in more streamlined ways, with corporate clients able to further access Mastercard's In Control for Commercial Payments , a platform that helps companies add end-to-end virtual payments for an enhanced user experience.

Cards 188

Cards Regional User Experience Payments 188

PYMNTS

JUNE 2, 2020

FIs are meeting these shifting customer demands by adding functionalities to their online offerings that were previously available only in branches, such as account openings and loan applications,” the Tracker states. One does not simply walk into digital-first banking without preparation, however.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

DECEMBER 18, 2018

Resulting from its partnership with FinTech firm Narmi , the upgrades target the customer experience, according to Radius CEO and President Mike Butler. “Our national client base demands a great 24/7 digital banking experience across all of their devices, and this enhanced technology provides just that,” he said.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

JUNE 12, 2018

A press release issued Monday (June 11) revealed OroCommerce is turning to the cross-border payments FinTech to provide payment services for its corporate customers via API. The solution links businesses on the OroCommerce platform to more than 125 international payment methods to pay for the goods they purchase online.

Payments 134

Payments User Experience Meeting Online 134

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Digital Banking 153

Digital Banking Customer Experience Strategy Exercises 153

PYMNTS

JUNE 17, 2019

The challenge as it now stands, however, is that the user experience for payments via open banking is not yet as seamless as the card payment experiences that many consumers are generally used to in high card penetration markets like the U.K. You need incentives to swallow up the slightly clunky user experience,” she said.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

MARCH 17, 2020

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. One of the biggest lessons would perhaps come as a surprise to many in the SMB FinTech space.

Millennials 168

Millennials User Experience Alabama Tools 168

Bank Innovation

OCTOBER 5, 2018

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage cross-product, cross-channel interactions. Trust […].

America 150

America User Experience Mobile Management 150

PYMNTS

MARCH 3, 2020

Silicon Valley payments FinTech Brex opened its first international office, a technology hub in Vancouver, Canada with a 40-person workforce, the company announced on Tuesday (March 3). The new hub will target software engineering and user experience processes. They previously founded the online payments company Pagar.me.

New York City 131

New York City User Experience New York Capital 131

PYMNTS

MARCH 6, 2020

While it can promote an enhanced end-user experience to migrate the loan application process online – as more and more FinTechs offer this capability — some community banks have been hesitant to fully digitize and automate their SMB lending operations for fear of forfeiting a more personal relationship.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

DECEMBER 13, 2018

Many members first engage with their CU through its website or other online portal. In recent weeks, some CUs have stepped up efforts to make their online offerings more accessible to disabled users. Meanwhile, another partnership could change the way users engage with a CU’s network of ATMs.

Regulation 135

Regulation South Dakota ATM New York City 135

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

MARCH 26, 2020

Though there has been an increasing spirit of cooperation between FinTechs and traditional FIs, there’s still a lot of ground to cover. Dig into that infrastructure, she said, and there can be a range of different vendors across core operations, mobile banking, online banking and payments processing.

Community 247

Community Community Bank Mobile Cards 247

BankNXT

MAY 9, 2017

Frictionless finance with fintech on BankNXT. What's the difference between Chinese and American internet giants? Chris Skinner takes a look, and focuses on Alibaba and its mobile app ecosystem.

Fintech 68

Fintech Mobile User Experience UX 68

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. The irony is that fintechs are creating mini-silos with the variety of options consumers are using,” she said.”This Fintech companies can only disrupt so much.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

MAY 30, 2018

Jing’s only stipulation around these partnerships was that they must meet a level of innovation sufficient to deliver value to end users — providing secure, convenient and efficient financial services for business customers, and driving improvements for consumers in online and offline payment service environments. FinTech Kabbage.

Risk Management 100

Risk Management Fintech User Experience Management 100

PYMNTS

MARCH 24, 2017

B2B FinTech is taking advantage of bot technology across use-cases, from SME banking to accounting. We are investing in these types of applications and technologies such as artificial intelligence and machine learning to deliver a next-generation user experience for our customers that promises to transform procurement as we know it.”.

blockchain 135

blockchain User Experience Conference Compliance 135

PYMNTS

JUNE 4, 2019

Under the agreement, Visa’s customers and banking and FinTech partners will have the option to use Currencycloud’s cloud-based payments platform to provide in-demand services, including multi-currency wallets and real-time notifications on foreign exchange transactions.

Payments 139

Payments Charlotte User Experience Innovation 139

PYMNTS

FEBRUARY 29, 2016

Historically, he continued, banks have taken to focusing too narrowly on the back end of payments — the plumbing and mechanics, as DeLuca described it — rather than the front-end, end-user experience. This problem is what Bottomline has been focusing on, what it calls “unified corporate payments,” for 2016 and beyond, DeLuca said.

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

JUNE 23, 2016

In a statement, Triumph Business Capital President and CEO Steve Hausman said the trucking and fleet industry is in need of a FinTech boost. “Online FinTech lenders have raised service-level expectations, even in trucking,” he said.

Industry 110

Industry User Experience Software Capital 110

PYMNTS

DECEMBER 30, 2020

FISPAN sees an opportunity for banks to not only automate and improve that data exchange, but to actually have an extension of their treasury apps and user experience inside the ERP,” Shields told Webster. Here And Now — And What’s To Come .

System 243

System User Experience Resources Marketing 243

PYMNTS

OCTOBER 1, 2020

Visa and FinTech partner Novae have unveiled their revamped rewards program, dubbed My Rewards 2.0, We've seen transactions happening at major online stores such as Amazon or even Apple, but also mom-and-pop shops [and] the corner bar. Success comes down to consumer experience, as with so many things nowadays. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

NCR

JANUARY 17, 2017

Given the prevalence of financial services across the globe – in both emerging and developed markets – the disruption opportunity for fintech startups is massive. As fintech startups battle it out to get their share of the business, the drive for innovation is spreading well beyond traditional tech hubs and basic banking products.

Fintech 40

Fintech Trends Industry Compliance 40

William Mills

JUNE 16, 2016

But bigger than that, we began getting caught up in this world of “fintech” long before it became the latest overnight sensation, which – by the way – has actually been more than 10 years in the making. What the heck is fintech and why do we care? People are way more comfortable managing their money and business online.

Fintech 40

Fintech Industry User Experience US 40

William Mills

JUNE 16, 2016

But bigger than that, we began getting caught up in this world of “fintech” long before it became the latest overnight sensation, which – by the way – has actually been more than 10 years in the making. What the heck is fintech and why do we care? People are way more comfortable managing their money and business online.

Fintech 40

Fintech Industry User Experience US 40

PYMNTS

AUGUST 4, 2020

Where once the marquee names in tech (and no shortage of FinTechs) jockeyed for primary banking services relationships, an increasing number of partnerships are now taking shape. To that end, BBVA was one of six banks that said on Monday (Aug.

Google 298

Google Digital Banking Course Branding 298