PYMNTS

MARCH 4, 2020

To get a sense of the changing needs and expectations of enterprises, said DeLuca, financial institutions (FIs) should recognize the significant influence that the consumer and retail markets have on corporate treasurers. He added that corporate and consumer expectations are pushing banks and setting higher expectations for them.

User Experience 203

User Experience Data Fintech System 203

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. Financial institutions should anticipate that credit rating systems and loan grading will receive enhanced emphasis during upcoming exams.

Lending 221

Lending Risk Management Community Management 221

Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); Cognitive computing systems are based on four key principles: Learn and improve by leveraging each new piece of information. Interact using natural language, context and reason.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

DECEMBER 30, 2020

Embedding banking into ERP systems has been a hot topic as of late — although the buzz surrounding it has been years in the making. These corporates need to migrate off a small business banking system into a cloud-based ERP. Many-To-Many Markets . Thus far, the markets are “many to many,” as Shields put it.

System 243

System User Experience Resources Marketing 243

PYMNTS

JUNE 27, 2017

Those that are constantly developing new ways to integrate connected experiences into people’s lives will probably be at the forefront of the tech industry. As a company, we never sit still, and as we spot other market needs that we know we can solve, we’ll look to drive innovation in those areas as well.

Innovation 145

Innovation System Mobile Trends 145

PYMNTS

MAY 27, 2020

Banks, FinTechs and small business solution providers have rallied around the effort to ease the digitization transition. Melnikovs pointed to the ability for B2B sellers’ systems to automatically remember customers’ past purchases and preferred payment methods, for instance. The User Experience Focus.

Online 179

Online Payments User Experience How To 179

PYMNTS

JANUARY 6, 2021

The discussion took place as Diaz looked back at the 15 months that have passed since Banxico launched Cobro Digital (CoDi), the national digital payments platform that uses QR codes and NFC to enable users to transact with mobile devices. But as Diaz stated, the model is based on sound economic principles. Why Not Just Merge These Things?’.

Payments 363

Payments User Experience System Mobile 363

PYMNTS

MARCH 17, 2020

Yet for those banking partners, the fact that every corporate is at its own unique position in the digitization process presents a challenge as to which products to offer, and how to enable corporate clients to adopt them — a predicament that impacts everything from banks’ investments in infrastructure to their FinTech collaboration strategies.

Meeting 173

Meeting Fintech Tools Strategy 173

Gonzobanker

OCTOBER 6, 2023

Being on a zombie core doesn’t have to end in an apocalypse, as long as you know how to manage the system – and the vendor. They’re not alone; the core system landscape is littered with platforms still in use but with no hope of reanimation. Legacy Tech Stacks. No New Partners. While they may travel in packs, zombies are loners.

Strategy 97

Strategy System UX Tools 97

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. And according to Ronny Yakov , CEO of The OLB Group , QuickBooks is often an ideal place to start.

Online 150

Online Groups Fintech User Experience 150

PYMNTS

JULY 30, 2019

may be the world’s hotbed for challenger banks, but it’s not the only market witnessing a surge in bank competition and industry evolution as a result of FinTech pressure. While the company may be operating in a different market than the U.K., One of the biggest industry trends with global ramifications is open banking. “In

User Experience 122

User Experience America Analysis Industry 122

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. This is an area where speed-to-market competition will be important. #3. There is no perfect vendor.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

APRIL 23, 2020

Unfortunately, independent contractors have also frequently been left out of the picture for traditional banks and even newer FinTechs despite the recent influx of small business cloud accounting apps and other B2B FinTech platforms. Easing The User Experience. That means cutting out the jargon.

User Experience 141

User Experience Management Taxes Fintech 141

PYMNTS

MARCH 11, 2020

Now, new FinTech players are penetrating the market to supplement legacy leaders and drive innovation, enhancing flexibility and fostering technology adoption to stimulate healthy competition in the banking segment. “Innovations in the payments technology space have played a crucial role in driving this evolution.

Lending 130

Lending User Experience Capital Innovation 130

PYMNTS

APRIL 30, 2018

All-digital, all-tech lending platforms that could deliver better user experiences and faster credit decisioning would become the new normal and take share from banks who were too big and cost-laden to keep — or catch — up. All tout an easy user experience via a mobile app that helps users track and monitor spend.

Fintech 183

Fintech blockchain Lending Digital Banking 183

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

DECEMBER 29, 2020

Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention. While FinTechs and neobanks add value by focusing their attention on the user experience and business logic, their value isn’t being added in building better compliance functionality. “So

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

MARCH 6, 2020

While it can promote an enhanced end-user experience to migrate the loan application process online – as more and more FinTechs offer this capability — some community banks have been hesitant to fully digitize and automate their SMB lending operations for fear of forfeiting a more personal relationship.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

AUGUST 12, 2019

Founded by Lamine Zarrad and George Kurtyka in 2017, Joust aims to help independent professionals find more financial stability and avoid late payments amid the irregular payment system for freelance work. Existing financial market infrastructure just isn’t built to provide this bundle.

Payments 143

Payments FDIC User Experience Apple 143

PYMNTS

FEBRUARY 29, 2016

markets that could be slowing down the digitization of electronic B2B payments. and other markets, and it’s entirely different; they’ve gone much faster towards faster payments and towards ePayments, and it’s been spurred directly by government action.”. “We s Bacs and Faster Payments systems, for example.

Innovation 100

Innovation Fintech Tools Technology 100

NCR

MAY 25, 2016

The disruption caused recently by the emergence of a wide range of new financial technology (Fintech) players has been a huge jolt for the banking sector, and reminded traditional players that they cannot afford to be complacent in the face of these competitors. The key theme behind many of these new developments is the notion of convenience.

Fintech 45

Fintech User Experience Innovation Strategy 45

PYMNTS

JULY 29, 2019

Credit unions (CUs) rely on their members’ loyalty to compete in a saturated financial services market. Most CUs strive to delive r a simple, personalized user experience. This means providing solutions that enhance the banking experience regardless of which channel members use to interact with the CU.

Pennsylvania 173

Pennsylvania Analytics Maryland Innovation 173

PYMNTS

OCTOBER 9, 2020

Building What The Market Needs Now. Harris said that the B2B payments system needs built-in “plumbing” to undergird it in terms of what businesses across various industries will require. “I think [companies] have realized they can run their businesses more efficiently using digital payments,” Harris said. “If

Payments 185

Payments User Experience Industry Fintech 185

PYMNTS

NOVEMBER 25, 2019

Jackie Berg, VP of marketing at Olo, said in an announcement , “Ordering lunch from the car with a push of a button — we’re living in the future!”. Does ‘Google Checking’ Foreshadow Big Tech, FinTech Payments Changes? Customers can order from the restaurants directly via BMV vehicles through the end of the year.

Security 130

Security Payments Google UX 130

PYMNTS

MAY 30, 2018

According to a press release today (May 30), SPD Bank will be leveraging Ant’s financial-grade technologies in AI, supply chain finance and biometric identification in online risk management to help prevent loan, transaction and marketing fraud. FinTech Kabbage. What It Says About The Space.

Risk Management 100

Risk Management Fintech User Experience Management 100

PYMNTS

APRIL 2, 2018

The entrance of non-bank FinTechs and alternative lenders, too, is adding new pressures on traditional FIs to up their digital games. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS. “In

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MARCH 16, 2018

But APIs can offer a different strategic advantage, especially to B2B FinTechs, according to A.J. Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I

Risk Management 134

Risk Management Survey Management Fintech 134

Insights on Business

MARCH 7, 2019

In a business environment defined by sustained market volatility and ever-increasing regulations, companies need the ability to integrate enterprise-wide risk management processes and multiple regulations. What tools and processes do they need to have a more engaged and empowered first line? Risk cannot be seen as someone else’s job.

User Experience 93

User Experience Risk Management Compliance Regulation 93

PYMNTS

OCTOBER 2, 2018

You can inject a large amount of illicit cash into the system or right from your typical suitcase of cash [and] into a branch,” Divitt said, “but it can also come from one of those CEO, BEC or invoice redirection frauds.” So, for Vocalink and others, it is the faster payments systems that should be prioritized. A note of caution rings.

Fraud 149

Fraud Course System Big Data 149

PYMNTS

NOVEMBER 15, 2018

“Inter-operable, real-time regional payment systems will expand opportunities, especially for citizens and small businesses, to access products and services across ASEAN. Many of the economically vulnerable foreign workers who make up one of the most active user groups are reliant on unlicensed agents.

Regional 139

Regional User Experience Operations Security 139

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

NCR

MARCH 27, 2018

As the gradual transition towards open banking gathers pace around the world, New Zealand is the latest market to take significant steps forward with pilots of application programming interfaces ( APIs ). The country will test two API standards: account information and payment initiation.

User Experience 65

User Experience System Industry Groups 65

PYMNTS

OCTOBER 18, 2017

The question applies to financial institutions of all sizes and is especially germane to smaller banks and credit unions, firms which do not have the deep pockets or the technology of larger banking compadres and FinTechs. Companies must look at trends within the larger ecosystem in their industries and in the market.

Innovation 140

Innovation Compliance Community Bank Strategy 140

PYMNTS

APRIL 12, 2018

A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative. That focus led to an explosion in service providers and FinTechs in the last several years.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

JANUARY 22, 2020

Commercial cards remain only a fraction of the B2B payments space, but FinTech firms, banks and other financial service providers continue to develop new solutions aimed at boosting adoption. For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience.

Cards 131

Cards New York Lending Strategy 131

CFPB Monitor

JULY 12, 2022

The CFPB is seeking experts in data science, software engineering, product design, product management, and user experience (UX). Software Engineering: Design, create, and test systems to dig into investigations. Smart regulation requires that regulators understand the markets, products, and practices they regulate.

UX 78

UX Regulation Technology User Experience 78

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. You can read more about this story in the full media release. FICO® Falcon® Fraud Manager which protects more than 2.6

Fraud 52

Fraud Technology social media Innovation 52