Perficient

JANUARY 20, 2021

It’s our job as marketers, designers, and strategists to develop and design inclusive web experiences and user interfaces. We must think from a global-to-global first perspective and connect our marketing strategy to understanding specific audiences for well-rounded inclusive website design. Importance of Device Type.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. Canadian to the core.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

JANUARY 21, 2021

In an interview with PYMNTS, Avi Cohen , co-founder and CEO of FinTech company The Floor , said boosting digital offerings and bringing new ones to market demands quick decision making as banks seek to improve user experience and user engagement. Cohen asked. It’s unthinkable.”.

Management 303

Management User Experience Innovation Fintech 303

Perficient

SEPTEMBER 21, 2023

If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. The Data: The Gas That Makes the AI Go What good is a stand-alone AI tool for businesses if it isn’t grounded in trusted, contextual data?

Data 491

Data Tools Customer Experience Security 491

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. One CU upgrading its mobile technology is SAFE Credit Union , which has more than $2.3 Crunching The Numbers .

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

JULY 27, 2020

It’s a landscape that has created an opportune environment for technological innovation. Developing a better policyholder experience certainly involves a hefty dose of automation and digital agility, says Tim Bixby , CFO at Lemonade , but that doesn’t mean the human element of insurance goes away entirely.

Innovation 247

Innovation User Experience Industry Fraud 247

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

AUGUST 20, 2020

B2B Players Can’t Offer B2C Experiences (Or Can They?). Adapting to New Market Conditions. For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors. Developing an SEO Strategy.

Google 452

Google Examples Trends Tools 452

Insights on Business

JUNE 14, 2017

They rapidly leverage technology to compare options such as prices, features, and banking reputation when purchasing products and services. More than ever – millennials seek customized experiences without a corresponding increase in prices. These banks are deploying advanced technology and becoming cognitive.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

Insights on Business

JUNE 4, 2019

Digital technology has no doubt, over the last decade, revolutionized and completely transformed customer behavior as well as redefined how businesses interact with their customers. Technological advancements have impacted almost every profession and it hasn’t left the sales world behind.

Technology 105

Technology social media Management Groups 105

PYMNTS

NOVEMBER 23, 2020

The technology enables more intelligent decisions when it comes to identifying and predicting fraud by providing a meta analysis of attacks, allowing QSRs to create fraud profiles and determine where threats may be located. That’s the level of digital engagement users now expect from MOA.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. Often, these smaller FIs are inundated with projects that are specific to the legacy products they have offered to the market, said Davis.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

OCTOBER 9, 2019

The integration enhancements allow the tool to add SAP’s Business Application Programming Interface and Brainware’s intelligent capture technologies to capture and migrate invoice data into ERP systems.

Data 116

Data User Experience Tools Management 116

PYMNTS

SEPTEMBER 15, 2020

Kikkeri said that’s why FIs must consider how to leverage their FinTech partnerships and push to market the digital services that customers have become habituated to in the past six months. Kikkeri said the pandemic’s shift in consumer behavior isn’t the only big change to the market that has recently appeared on the horizon.

Fintech 224

Fintech Idaho Apple Google 224

Perficient

DECEMBER 7, 2020

There are numerous benefits to this cloud-based technology. It is modular, declarative, and built on top of Salesforce allowing users to seamlessly integrate with CRM (Sales Cloud, Service Cloud, or Health Cloud). Talk to brokers, employers, members, and your sales and marketing teams to gather this intel.

Groups 294

Groups Comparison Industry Tools 294

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

CFPB Monitor

JULY 12, 2022

The CFPB is seeking experts in data science, software engineering, product design, product management, and user experience (UX). They serve to underscore the need for financial institutions to be in a position to defend their use of newer technologies when they are scrutinized.

UX 78

UX Regulation Technology User Experience 78

PYMNTS

JULY 30, 2019

may be the world’s hotbed for challenger banks, but it’s not the only market witnessing a surge in bank competition and industry evolution as a result of FinTech pressure. While the company may be operating in a different market than the U.K., One of the biggest industry trends with global ramifications is open banking. “In

User Experience 122

User Experience America Analysis Industry 122

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

JULY 29, 2020

One poor online or mobile user experience can dissolve consumers’ loyalty, sending them straight into the arms of the competition. One recent report from the entity found there was a 200 percent increase in consumers signing up for mobile banking accounts in the month of April, for example. Around The Credit Union World.

Tools 167

Tools Mobile Online United States 167

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

DECEMBER 10, 2020

Video-based KYC is an effective digital technology used increasingly to confirm customers? Onboarding corporate customers for business accounts, for example, can take even as long as one month, and these lengthy waits are quite costly for large FIs, amounting to more than $500 million annually spent on due diligence.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

MAY 28, 2020

Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems. The customer experience online has dozens of critical elements. It’s different.

Retail 144

Retail Customer Experience social media User Experience 144

Abrigo

MARCH 15, 2022

The commercial and business banking market lost $3.3 In late February, for example, SoFi Technologies Inc. You might like this whitepaper: " Propel Growth and Profitability Beyond PPP with Technology ". In late February, for example, SoFi Technologies Inc. Defend Relationships. Learn More. Learn More.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

APRIL 16, 2019

If they don’t, they’re forced to spend time and energy on additional marketing strategies to recruit the next batch of new customers. There’s a lot of complementary technologies that are being offered today that can be incorporated into the whole self-serve or unattended retail system,” he said. Unattended Loyalty .

Retail 162

Retail social media Mobile User Experience 162

PYMNTS

SEPTEMBER 25, 2019

Among the biggest ongoing challenges and opportunities in payments – and a trend that will hold well into the 2020s, which are just about to start – is using mobile technology to bring more consumers into the formal financial sector. And there are many markets in Africa and beyond with the same needs.”. That’s not all.

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

SEPTEMBER 6, 2018

corporate expense management solutions provider Fraedom , which was recently acquired by Visa , will be providing its commercial card technology to U.S.-based “This partnership is a great example of the way banks can differentiate their services and stay competitive in the face of ever-evolving market demands,” he said.

Management 100

Management User Experience Cards Mobile 100

PYMNTS

APRIL 12, 2018

A surge in FinTech innovation, new industry players and the embrace of cutting-edge technologies – like artificial intelligence and mobile payments – positions the T&E market as an example of how B2B payments can, in fact, be innovative. We have a maniacal focus on user experience.

Innovation 101

Innovation User Experience Management Policies 101

PYMNTS

JULY 7, 2020

The level of market volatility hitting the U.S. After industry consolidation and a leveling-out of venture capital interest, alternative SMB lending remains a strong market, though just like traditional banks, it has also faced new lessons as a result of the current market.

Lending 171

Lending Industry Fintech UX 171

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. The following Deep Dive examines how AI technology is being deployed on the anti-fraud front lines. . The latter successfully made off with $4.2 The High Costs Of Fraud .

Fraud 128

Fraud Security System Data 128

PYMNTS

OCTOBER 30, 2019

The 5G mobile network technology revolution is on, and you can bet that retail will be one of the places where this all plays out. As it stands, smartphone makers ranging from Huawei Technologies Co. have put devices that are 5G-capable on the market. As the debut of 5G devices supercharges demand, Apple Inc. Visual Commerce.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

FEBRUARY 12, 2019

According to Pointner, that would be facial recognition technology. For example, a person seeking to open a bank account traditionally proves identity via a government-issued ID document (one with a picture of themselves on it). That resulted in a quite fractured user experience, and inconsistent user experiences.”.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

FEBRUARY 24, 2017

PYMNTS wrote last week , for example, about Santander Bank’s voice functionality upgrade to its SmartBank mobile application, starting with the iOS version, which allows consumers to execute a variety of more complex banking tasks via voice. In the latter camp, U.K.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

MARCH 6, 2020

That’s even more true for community banks, which lack the resources larger FIs have to support modernization initiatives and technology investment efforts. “The technology transformation that has taken place in the last 10 or 20 years has put a strain on many community bankers,” he told PYMNTS in a recent interview.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. and beyond to introduce a range of new products and services for the SMB user.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

SEPTEMBER 9, 2019

Such legal betting promises to keep consumer experiences centered around pro football in the U.S. And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience.

Innovation 137

Innovation Payments Taxes User Experience 137