FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the Australian Competition and Consumer Commission’s Scamwatch , for example, more than 57,000 scams were reported in the first two months of 2023 alone. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

NOVEMBER 19, 2020

The analysis is also cross-referenced with our survey of a census-balanced panel of 2,130 U.S. In response to customer demand, our research shows that merchants across the board are improving services to fight churn by turning new customers into long-term subscribers.

How To 167

How To Data United States Analysis 167

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

Abrigo

NOVEMBER 15, 2016

One in every four CPA firms currently faces challenges related to succession planning, according to a recent survey by the AICPA Private Companies Practice Section and Succession Institute LLC. Nearly half of the survey participants pointed to merging with another firm as their first choice of exit strategy.

How To 150

How To Survey Technology Resources 150

PYMNTS

MAY 4, 2020

For example, if consumers rush to physical stores, make sure staff is available to restock and clean the sales floor. Instead, what if customers were segmented by their approach to returning to “normal” shopping behaviors as suggested by the PYMNTS COVID-19 surveys ? Retailers need a war room (or war Zoom) to plan for scenarios.

Strategy 182

Strategy How To Retail Data 182

PYMNTS

MARCH 22, 2017

Freshbooks VP of Strategy Matthew Baker highlighted these findings in a chat with PYMNTS to weave through the research and sound off on some of the survey results that most caught his attention. It’s a large responsibility, but as Freshbooks’ survey found, many small business owners are learning how to operate with a trial-and-error mindset.

Survey 102

Survey Lending Resources Report 102

PYMNTS

SEPTEMBER 9, 2020

Sixty-eight percent of women and 46 percent of men said they were uncomfortable trying on new clothes in retail dressing rooms, for example, with 73 percent of baby boomers and 58 percent of Generation Z consumers expressing the same. Different generations have embraced eCommerce to varying degrees, according to a PYMNTS survey that found 40.3

Retail 169

Retail Report How To New Jersey 169

Independent Banker

AUGUST 31, 2021

For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions. In fact, one in five community banks had deployed APIs before 2020 and another quarter planned to do so this year, a 2020 Cornerstone Advisors survey found.

Trends 91

Trends How To Payments Community Bank 91

Independent Banker

DECEMBER 31, 2021

Source: Credit Karma/Qualtrics Survey. For example, BNPL product credit rate disclosures are not included under Truth in Lending Act requirements, and while some disclosures are provided, they may not be as clear as those for credit cards. Quick Stat. of buy now, pay later users experience credit score degradation.

How To 91

How To Community Bank Community Lending 91

Abrigo

NOVEMBER 12, 2023

Support credit risk management Understanding loan covenants, when financial institutions should use them, and how to monitor them supports strong lending portfolios and credit risk management best practices. Examples of capital covenants include limitations on additional debt and requirements for equipment-replacement escrows.

Risk Management 221

Risk Management Lending Policies Management 221

South State Correspondent

JANUARY 23, 2023

For example, if a banker wanted to learn about how ISO20022 was going to impact their bank, they might do a Google search to return a bunch of webpages that now have to be sifted through and determine each page’s efficacy. Here are some recent examples: Create bullet point notes on employee retention credits.

Tools 370

Tools Examples Analysis Data 370

Abrigo

FEBRUARY 14, 2024

You might also like this podcast, "How to sleep easier at night about your capital and risk levels." In addition, banks in the Federal Reserve’s latest Senior Loan Officer Opinion Survey reported tightening underwriting standards for all types of CRE loans. CBRE stated recently that the share of U.S.

Risk Management 195

Risk Management Management Lending Capital 195

Perficient

DECEMBER 3, 2020

Below is an example of what things will look like in full-screen (before and after). Polls and surveys and checklists… Oh my! Gathering info and keeping track of things has never been easier with the new app templates for polls , surveys , and checklists in Teams! You can learn how to create and send polls here.

Meeting 520

Meeting Survey Video Conference 520

FICO

JANUARY 22, 2020

We recently conducted a survey with banks in the region and found that 4 out of 5 (78 percent) have seen their fraud losses increase. The survey bore this out with 40 percent of banks in FICO’s survey naming social engineering as the number one fraud concern when it comes to real-time payments. by Dan McConaghy.

Survey 52

Survey Fraud Payments Regional 52

PYMNTS

AUGUST 4, 2020

They made quick pivots into the new digital environment as they tried to figure out how to keep their current customers and bring in new ones. But Phalen said that what is surprising is how good SMB owners worldwide are feeling as they come out of mandated shutdowns and more or less get back to business. The New Normal.

Study 315

Study Survey social media Online 315

PYMNTS

OCTOBER 1, 2018

“That’s not 100 percent the case, and we have a few examples of mostly younger banks and emerging banks that are looking at implementing cloud-based capabilities. ” Indeed, banks are all at different points in their digitization journey, and have differing views as to how AI can and should be deployed.

How To 177

How To Data Technology Meeting 177

PYMNTS

JUNE 30, 2017

A recent survey from NACHA released earlier this week found that today, accounts receivables executives said paper checks make up about half of the payments they receive (compared to ACH, which accounts for about a third). Within six to nine months on the system, they move to about 50-plus percent ACH payments.”.

How To 152

How To Online Software Payments 152

PYMNTS

JANUARY 27, 2021

Healthcare providers needed to remove the barriers to swift, timely payments and to determine how to keep patients coming into the office or making telehealth appointments, despite the pandemic’s catastrophic impact on in-office healthcare access.

Payments 263

Payments Data Survey Report 263

PYMNTS

OCTOBER 26, 2017

That is, how many are walking the razor’s edge of solvency, and how many are on their second chance after a shock to their financial stability — such as job loss, work-related injury or a divorce that removed an income stream? It’s a full 40 percent, according to a recent survey by PYMNTS.

How To 122

How To Survey Lending Millennials 122

South State Correspondent

SEPTEMBER 20, 2023

For example, if you are a bank in California, Florida, New York, or Pennsylvania, going after private schools, colleges, or insurance companies should be considered due to not only the large number of target institutions but also the size of those institutions, which lends itself to having multiple banks. To take it, go HERE.

Management 195

Management Survey Industry Community Bank 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. These findings are true among all generations surveyed. This is fairly new territory to many institutions, however.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

JANUARY 13, 2020

In 2020, a top focus for community financial institutions is new customer acquisition, according to the BAI Banking Outlook: Trends in 2020 survey. Finding new customers was the #2 business challenge -- second only to improving the customer digital experience, according to BAI’s survey of 400 bankers representing institutions of all sizes.

Lending 150

Lending Study Survey Community 150

PYMNTS

OCTOBER 19, 2018

The Nationwide fourth annual business owner survey released at the end of last month, which surveyed 1,000 small and mid-sized business owners about their views on cybersecurity, found that an overwhelming majority – 91 percent – use connected technology. For smaller firms, the IoT has its lures and its dangers.

Study 191

Study Security Survey Data 191

PYMNTS

MARCH 12, 2020

In the global world of eCommerce, said Wang, digital trends that had already started to emerge in the market – around decentralized work, remote communications and pushing global remittances, for example – are now mission-critical in the age of COVID-19. The winners will be the ones who know how to tap into this and figure it out.”.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

JUNE 19, 2020

PYMNTS’ recent consumer studies point to that fact, as almost half of Americans we surveyed (48.9 For example, Delta Air Lines anticipates adding around 1,000 flights a day in July and another 1,000 in August, CNBC reported. For example, Hawaii’s massive travel industry is starting to rethink how to reboot itself.

Industry 188

Industry Hawaii Survey New York 188

Abrigo

MAY 8, 2024

Yet 30% of financial services leaders ban the use of generative AI tools within their companies, according to a recent survey by American Banker publisher Arizent. They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience.

Examples 221

Examples Fraud Resources Risk Management 221

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. These findings are true among all generations surveyed. This is fairly new territory to many institutions, however.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

DECEMBER 1, 2021

How to make loan review more effective When it comes to loan review, there are three key areas to help ensure a more effective process. Regardless of how the loan review function is organized, it’s paramount that the loan review function remains objective. Learn how to analyze and approve loans more quickly.

Risk Management 195

Risk Management Lending Policies Management 195

PYMNTS

FEBRUARY 11, 2019

There seem to be no easy answers on just how to regulate the space. As noted by Forbes , the study found that a minority — make that 26 percent — of regulatory agencies surveyed by the FSB actually have definitions of FinTech lending in place.

Fintech 195

Fintech Lending Regulation Survey 195

Abrigo

SEPTEMBER 21, 2023

Internet bank fraud is here to stay; learn how to detect and stop it. According to the AFP Payments Fraud and Control Survey of US businesses, 64% of respondents stated their organizations had been targeted in a BEC attack. Learn how to use your BSA Exam findings to strengthen your program. Typically, they check online.

Fraud 195

Fraud Software Mobile Online 195

South State Correspondent

OCTOBER 20, 2022

Figure out how to fix the critical path of problems to improve time-on-task. A classic example of this rule is the need for the customer to call back or stop a process to go get information. Another classic example comes when a customer is onboarded for a particular product, such as treasury management services.

Policies 195

Policies Training Customer Experience Examples 195

FICO

JUNE 4, 2020

Recently, Julie Conroy , Fraud and Financial Crime Research Director at Aite Group , shared in a webinar that 45% of North American institutions recently surveyed were focused on converging technology. In that same webinar , I shared three practical tactics that will help you get started: Understand your common data points.

Fraud 52

Fraud Management How To Data 52

Perficient

OCTOBER 23, 2020

For example, when customers are in their cart or on the order confirmation page, displaying messaging that sets that expectation. As an example, CSR teams can leverage SMS and email communications for order or product updates. Leveraging avenues such as email, SMS texting, automated phone calls, social, etc.,

Trends 515

Trends Analytics Google Online 515

PYMNTS

JANUARY 12, 2021

Consumers appear to see a light at the end of this long tunnel, but are these shifting attitudes changing their plans for how to shop and pay after the crisis is over? We surveyed a census-balanced panel of 2,268 U.S.

US 142

US Data United States Mobile 142

South State Correspondent

OCTOBER 12, 2022

A bank like this often does an occasional survey confirming its bias. Consider that a Harvard Business School survey showed that 89% of customer service managers stated their primary strategy is to exceed customer expectations. Even if you can lead by example, that example will soon be lost across geography and time.

Study 195

Study Examples Branding Survey 195

South State Correspondent

AUGUST 15, 2022

Train employees to continue to ask customers: why they bank with you, what they like/dislike, how the bank can improve, what is their most significant pain point, etc. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Informally Talk to Your Customer. Review Qualitative Data. Study Customers.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Train employees to continue to ask customers: why they bank with you, what they like/dislike, how the bank can improve, what is their most significant pain point, etc. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Informally Talk to Your Customer. Review Qualitative Data. Study Customers.

Customer Experience 195

Customer Experience Training Strategy social media 195