Perficient

NOVEMBER 10, 2020

” Another common version of this is “We can’t do that because our technology stinks.” The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. Just meeting expectations is no way to rule the world. . Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

APRIL 29, 2019

Ayala, the Philippines -based conglomerate, is raising money for a new capital fund that will invest in technology companies. The executive was quoted as saying the company will be “bolder and more deliberate” in its venture capital strategy, supporting businesses with disruptive technology.

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

SEPTEMBER 23, 2020

That left FIs scrambling to “rapidly figure out how to get that same emotional and engagement outcome when the possibility of face-to-face is virtually nonexistent,” Randy Piatt , head of product solutions at card technology firm Ondot Systems , told PYMNTS in a recent conversation. Moving Forward .

Cards 283

Cards Meeting Mobile Digital Strategies 283

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. . “We

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

SEPTEMBER 2, 2020

Because no matter where members are in their life stage, [they require] a way to make payments to meet their lifestyle — their everyday needs.”. Before COVID-19, we saw our credit unions adopting low- or no-touch [technology] simply because we know it meets people’s needs for a fast and easy experience.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. ” Combating Risk Through Technology. Procurement teams have a lot on their plate.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

PYMNTS

OCTOBER 16, 2018

Doug McMillon started his presentation for Walmart’s annual investor meeting in Bentonville, Arkansas by saying he wanted to “challenge your thinking about Walmart.” Just ahead of its annual investors meeting, Walmart lowered its fiscal 2019 forecast for adjusted earnings per share to a range of $4.65

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JUNE 15, 2020

The COVID-19 era has given these technologies the potential to not only reduce frictions in the shopping experience but also to make it much safer. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers. The pandemic has exposed digital divides across the economy.

Innovation 209

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PYMNTS

JULY 16, 2020

.” V-cards can support this effort as they offer a fully digital workflow to generate a one-time-use card number that can be used to quickly and securely make a payment without human intervention. There are several strategies finance and AP teams can take to migrate as much spend as possible to v-cards. Strengthening Cash Flow.

Strategy 171

Strategy Cards Tools Payments 171

Bobsguide

AUGUST 7, 2022

“Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank. The Co-operative Bank also uses Fusion Risk for treasury credit risk management and Finastra’s banking technology for payments services. “By

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

MARCH 27, 2019

These are just some of the reasons why QSRs innovate — and how they are bringing digital technology into their operations: Seven in 10 QSR merchants — or 71 percent — indicated remaining competitive as a reason to innovate. percent — of QSR merchants indicated meeting consumer demand for new payment methods as a reason to innovate.

Innovation 130

Innovation Branding Retail Meeting 130

Independent Banker

OCTOBER 31, 2022

It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

MAY 26, 2017

Imagine a business that has overcome the headwinds of digital adoption: the cost of implementing new technology, the corporate culture that fights change, the investment required to pick the right solutions. This is also part of a much bigger picture of digital transformation, Lundin added.

How To 109

How To Strategy Industry Digital Strategies 109

PYMNTS

DECEMBER 15, 2017

GPShopper, which develops mobile apps for retailers, has an idea why the technology uptake has been so slow in this market, as well as a vision for a brave new luxury retail world – and a plan to help make it happen. They saw technology as antithetical to that. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129

FICO

FEBRUARY 9, 2021

Singapore’s OCBC Bank is using FICO technology to approve mortgages in 60 minutes. It was fully deployed in May 2020 in the middle of the country’s COVID19 Circuit Breaker period whereby face-to-face meetings could not take place. Instant Mortgages, Just Add Data and Decision Management.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. And it seems that many providers are not entirely confident they are doing enough to meet these expectations. ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

APRIL 23, 2019

While players both big and small were making digital investments like online ordering and delivery services, the report notes, Kroger lagged behind and stayed focused on its stores. And it is worth noting that every report out of Kroger country of late is not negative. In its home Cincinnati region, sales were up increased 4.9

Online 132

Online Detroit Phoenix Dallas 132

Insights on Business

MAY 3, 2019

For example, digital dictation tools can help advisors quickly debrief a client meeting, highlight insights and takeaways from that meeting, and generate voice or text notes that can be integrated into clients’ CRM records. Learn more about IBM’s digital strategy and transformation consulting practice.

Management 87

Management Data Meeting Branding 87

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

Gonzobanker

MAY 31, 2019

When it comes to their digital lending capabilities, community banks and credit unions are coming up short in three key areas: 1. Technology Utilization. Here are five areas community banks and credit unions should be evaluating annually to ensure their digital lending roadmap meets increasing borrower expectations: 1.

Lending 126

Lending Community Bank Community Data 126

NCR

JUNE 16, 2017

Today’s range of digital tools offer banks great opportunities to boost the level of service they offer and optimize their costs through effective use of the latest technology. And as more customers become digitally-focused across everything they do, banks must react accordingly in order to meet consumer demands.

Big Data 65

Big Data Data Analytics Strategy 65

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Moving towards digitalization . Social engagement.

Training 56

Training System Digital Strategies Leadership 56

Filene

FEBRUARY 13, 2018

Just like credit union’s face every few years with their own sites, the filene.org site was starting to show its age as technology was changing around us. We hope it may help streamline your digital strategies as you continue to evolve your own technologies. Josey: We knew it was time for several reasons.

Digital Strategies 28

Digital Strategies Strategy US Online 28

NCR

APRIL 16, 2018

A McKinsey report published in November 2016 showed that at least 80 percent of internet users in the UAE and Saudi Arabia prefer to do at least some of their banking digitally, turning to branches and telephone banking when they have specific or more complex requirements. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Gonzobanker

MARCH 24, 2021

On average, 50% of non-interest expense is people, 10% is facilities and offices, and 10% to 12% is technology, which is virtually untouchable. Seeing Digital Transformation Strategy from Both Sides. There is nothing better in planning than having one initiative that can meet two distinct and required needs.

Customer Experience 130

Customer Experience Strategy Community ATM 130

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. To meet consumer expectations head on, banks must take a progressive approach.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. To meet consumer expectations head on, banks must take a progressive approach.

Trends 48

Trends Cyber Security Big Data Analytics 48

NCR

JUNE 3, 2016

Financial institutions can apply two lessons from the introduction and deployment of mobile check deposit as they look to digitally transform how they interact with customers: 1) Customers are willing to adopt new technology if it adds convenience; 2) Time to market can mean the difference between being a leader or a follower.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

SEPTEMBER 30, 2020

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334

Cards Tools Community Bank System 334

PYMNTS

OCTOBER 14, 2020

But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By Ignoring that technology component would be similar to thinking about Amazon as a big warehouse operator.”.

Retail 141

Retail Case Study Apple Exercises 141

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. Addressing Digital Adoption Challenges.

Trends 137

Trends Innovation Study Technology 137

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. This approach is the opposite of disruptive.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. What will be different this holiday season and how to adjust your strategy accordingly. I am the Chief Digital Strategist for Perficient.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

DECEMBER 5, 2019

Speaking at a meeting at the Economic Club of New York, he said, “We can extend that [food delivery] model to essentially every single local retailer, so that anything you want in New York City can be delivered to you, hopefully in under 30 minutes.”. Uber Eyes Retail Delivery.

Cards 131

Cards New York City Payments New York 131

FICO

JUNE 21, 2022

Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. How Decision Platform Technology Drives Agility. Using Technology to Make Decision-Making Personal. Decision Platform Know-How Makes Winning Customers Personal.

Management 52

Management Customer Experience Regional Strategy 52