Bank Innovation

MARCH 3, 2020

For Fifth Third Bank, a 160-year-old institution, digital transformation isn’t about going head-to-head with the largest banks. Instead, the bank is focusing its digital strategy on meeting human needs, said Melissa Stevens, chief digital officer of Fifth Third Bank, in the fireside chat at Bank Innovation Ignite in Seattle on Monday. “We’re

Seattle 273

Seattle Digital Strategies Strategy Meeting 273

Perficient

JULY 31, 2020

The compounded alignment challenges multiply when digital strategy transformation activities are layered on. When disagreements and differences arise between teams or individuals within teams, the standard organizational approach is to invite them to meet, talk about their differences and try to come to some kind of compromise.

Digital Strategies 373

Digital Strategies Meeting Strategy Tools 373

Perficient

FEBRUARY 24, 2021

Meet the Hosts. Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient and works with clients to make their customers and stakeholders happy by delivering insanely great digital experiences. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. The Future Is Digital.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. It’s simple: change is tough for large corporations for a variety of reasons.

Tools 251

Tools Digital Strategies Analytics System 251

Perficient

SEPTEMBER 26, 2022

Shifting insurance distribution to meet the consumer where they choose to interact was a big focus at this year’s conference. We also know that a robust digital strategy and API development plan are required to be successful: Partnerships and experiences will be an extension of carrier brands, so they must be carefully cultivated.

Data 275

Data Conference Analytics Industry 275

Payments Source

JULY 17, 2020

Rolling out digital strategies now that enable creativity and innovation will establish a reliable foundation to prepare retailers to best meet their customer needs during whatever phase comes next, says Mobiquity's Sree Singaraju.

Digital Strategies 88

Digital Strategies Meeting Strategy Innovation 88

Perficient

NOVEMBER 1, 2023

Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient.

Report 221

Report Strategy Digital Strategies Customer Experience 221

PYMNTS

MARCH 2, 2020

As carmakers were forced into contingency planning, digital strategies emerged as a means of saving a portion of their marketing activities. The group will reportedly have the same program on Tuesday, but through a “digital press conference” with Chief Executive Officer Oliver Zipse.

social media 130

social media Conference Digital Strategies Meeting 130

PYMNTS

JULY 16, 2020

One of the ways we did this was through larger meetings via video conference. It’s also allowed us to have fewer meetings, which has been a welcome change. The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Melissa Townsley-Solis, co-founder and CEO at GIACT.

Meeting 154

Meeting Leadership US Conference 154

Perficient

NOVEMBER 10, 2020

The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. In the middle, the argument is that economic value is maximum when experience meets customer expectations. . Just meeting expectations is no way to rule the world. . Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors. Promote Your Success.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

NOVEMBER 24, 2020

It also explains why competitive QSRs must localize their approaches to meet customers’ needs. . Localizing Digital Dining . Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Recent PYMNTS research reveals that 16.3 percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

SEPTEMBER 23, 2020

In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said. Moving Forward .

Cards 283

Cards Meeting Mobile Digital Strategies 283

PYMNTS

APRIL 29, 2019

The executive was quoted as saying the company will be “bolder and more deliberate” in its venture capital strategy, supporting businesses with disruptive technology. According to the report, Zobel de Ayala said during the annual shareholder meeting that the company would invest in startups with “scalable, innovative models.”

Fintech 108

Fintech Capital Strategy Digital Strategies 108

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

PYMNTS

SEPTEMBER 2, 2020

Because no matter where members are in their life stage, [they require] a way to make payments to meet their lifestyle — their everyday needs.”. Before COVID-19, we saw our credit unions adopting low- or no-touch [technology] simply because we know it meets people’s needs for a fast and easy experience.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

OCTOBER 16, 2018

Doug McMillon started his presentation for Walmart’s annual investor meeting in Bentonville, Arkansas by saying he wanted to “challenge your thinking about Walmart.” Just ahead of its annual investors meeting, Walmart lowered its fiscal 2019 forecast for adjusted earnings per share to a range of $4.65

Innovation 128

Innovation Meeting Retail Arkansas 128

PYMNTS

JULY 14, 2020

When he shut us down again, and after I put out all that money to meet their rules, I just said, ‘I can’t keep doing this.’ ”. Last month, Amol Helekar , principal at investment firm TCV , told PYMNTS while businesses have been impacted by shelter-in-place restrictions, it’s been an opportunity for them to develop their digital strategies.

Wichita 146

Wichita Texas New York Florida 146

Perficient

JULY 20, 2020

We understand her concerns and want to build structures, designs, and content that truly meet her needs. If more than eight, it’s too many to handle – you’ll stop bonding with each as an individual, and start trying to meet too many needs at once. But she feels real now. How do I choose my healthcare personas? Start with data.

UX 332

UX Meeting Groups Data 332

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. There is no perfect vendor. Follow Josh on LinkedIn.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

MAY 20, 2020

He noted that Walmart had expanded slot capacity to meet the demand swell and increased the number of general merchandise items available for purchase through Walmart’s online order/curbside pickup service. It will become part of the ‘new normal.’”.

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. We are seeing an increase in frequency across the board,” West said in a recent interview with PYMNTS. “We

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

DECEMBER 22, 2020

Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JULY 24, 2020

On top of acting as a key component of their enterprises’ broader payments and workflow digitization strategies, procurement departments are also central to optimizing spend and strengthening supplier relationships. Procurement teams have a lot on their plate.

Strategy 175

Strategy Resources Digital Strategies Risk Management 175

PYMNTS

MAY 22, 2018

Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We eCommerce and digital strategies,” said Kevin Holt, CEO for Ahold Delhaize USA, in the press release. “As We are excited about this new company, which will serve as the engine that powers our U.S.

Branding 100

Branding Innovation America Strategy 100

Perficient

FEBRUARY 25, 2021

Explore our Strategy and Consulting practice to learn how we’re partnering with CX leaders to meet unforeseen challenges and enable change as never before. Perficient: Digital Strategy Experts. They must ensure that their organizations have the empathy, agility and alignment to act.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JULY 16, 2020

As CFOs move forward in their payments digitization strategies, migrating away from paper checks is of utmost importance, particularly in today’s touchless world. . “We’re very often talking about a $10,000 invoice being paid, and for a supplier to pay 2.5 percent, that’s an expensive way of being paid.”

Strategy 171

Strategy Cards Tools Payments 171

PYMNTS

MARCH 27, 2019

percent — of QSR merchants indicated meeting consumer demand for new payment methods as a reason to innovate. And QSRs are offering different payment options with digital innovations in their brick-and-mortar restaurants. From McDonald’s to Taco Bell, QSRs are using digital innovations in their businesses for a variety of reasons.

Innovation 130

Innovation Branding Retail Meeting 130

Independent Banker

JULY 31, 2019

I recently attended an ICBA Services Network meeting where a group of us started reminiscing about the evolution of banking over the past few decades. From new products and services to digital strategies and internal efficiencies, we’ve evolved our business to support our customers’ growing needs.

Minnesota 70

Minnesota Community Community Bank US 70

Perficient

JUNE 22, 2020

It’s not a substitute for the Voice of the Customer (VOC) and the Voice the Business (VOB), but a valuable consideration in the open transparency of digital business. The experiences may meet all expectations, but are they really making a difference in your customers’ lives?

Customer Experience 531

Customer Experience Comparison Strategy social media 531

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. This is important both to keep operations running in the future and to meet changing consumer demands and expectations.

Innovation 209

Innovation Tools Dallas Mobile 209

FICO

FEBRUARY 9, 2021

It was fully deployed in May 2020 in the middle of the country’s COVID19 Circuit Breaker period whereby face-to-face meetings could not take place. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

Insights on Business

MAY 3, 2019

For example, digital dictation tools can help advisors quickly debrief a client meeting, highlight insights and takeaways from that meeting, and generate voice or text notes that can be integrated into clients’ CRM records. Learn more about IBM’s digital strategy and transformation consulting practice.

Management 87

Management Data Meeting Branding 87

Perficient

DECEMBER 11, 2020

Product owners have a responsibility to set product goals and outcomes alongside product requirements and designers have an obligation to meet them. If we delivered on time and on budget, but nobody used it, then we should be questioning our career choices.

User Experience 309

User Experience US Study Community 309

Bobsguide

AUGUST 7, 2022

“Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank. About Luxoft, a DXC Technology Company.

Operations 68

Operations Strategy Innovation Policies 68

Independent Banker

OCTOBER 31, 2022

It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending.

Lending 91

Lending Community Bank Community Illinois 91