Perficient

NOVEMBER 1, 2023

The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. The core business scenarios for this market have been identified by Forrester as cloud migration, application modernization, and data modernization.

Report 221

Report Strategy Digital Strategies Customer Experience 221

ATM Marketplace

FEBRUARY 20, 2017

There remains a long way to go before banks can claim to be delivering a truly integrated digital strategy.

System 58

System Digital Strategies Management Marketing 58

Perficient

FEBRUARY 25, 2021

Digital design systems that seamless blend the physical and digital worlds, coherent governance policies and dedicated CX champions are all crucial to consistent delivery. Avoid competing priorities by clearly mapping KPIs to customer expectations, and by identifying potential conflicts in the measurement system.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Perficient

JULY 27, 2020

This includes where you are as a business, what the marketplace looks like and what systems you have in place. How does that align the new or refined business strategy. Every company starts with different needs, different systems, and definitely a different culture. You should be agile in every phase of your strategy.

Strategy 332

Strategy Course Digital Strategies Technology 332

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 156

Strategy System Risk Management Technology 156

Perficient

SEPTEMBER 10, 2020

Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform. I am outlining 6 topics that will become a key part of analytic product teams in 2021.

Analytics 322

Analytics Data Tools Examples 322

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

PYMNTS

DECEMBER 5, 2019

The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets. New restaurant models are also being tested in other markets. The goal of the investment is to enhance fulfillment speeds and decrease the rate of errors on orders.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

JUNE 22, 2020

Many businesses today see selling products in new markets as a growth opportunity. Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Appealing to a wider array of customers within the U.S.

Strategy 230

Strategy Payments America Examples 230

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. There is no perfect vendor.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. As demand for digital solutions grows, so will demand for cross-platform integrations.

Online 150

Online Groups Fintech User Experience 150

Perficient

JULY 20, 2020

Through our work with health systems around the country, we see this disconnect often. Our suggestion: Before you invest in digital solutions, create robust healthcare personas. What are marketing personas versus UX personas? Marketing personas define broad audience demographics. Ready to learn more?

UX 332

UX Meeting Groups Data 332

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs. The future is already here.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

JANUARY 11, 2021

Digitization was no longer simply a benefit, but a necessity — and according to Georgakopoulos, treasurers had an important seat at the leaders' table to guide the enterprise toward greater agility, expansion into new markets and customer segments, and an overall optimized financial strategy.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

JUNE 11, 2018

Less than half of the corporate banks surveyed by BCG said they had a clear digital strategy, while 86 percent admitted that their institution’s complex infrastructures present barriers to digitization. One technology startup, Devo, secured $25 million for its products and services in this market. ”

Data 100

Data Management Analytics Compliance 100

PYMNTS

NOVEMBER 1, 2017

Mastercard came out ahead of Wall Street’s forecasts when its Q3 earnings report hit the wires before the markets opened yesterday – notching a beat on both earnings and revenue, with significant growth in transaction volume and global market share. Markets rewarded the good news with a 1.8

Cards 122

Cards Security Branding Florida 122

PYMNTS

NOVEMBER 1, 2017

Mastercard came out ahead of Wall Street’s forecasts when its Q3 earnings report hit the wires before the markets opened yesterday – notching a beat on both earnings and revenue, with significant growth in transaction volume and global market share. Markets rewarded the good news with a 1.8

Retail 112

Retail Cards Security Branding 112

PYMNTS

MAY 27, 2020

” A Digitization Strategy. ” “How to change business processes to adjust to market demands, how to make a website, how to accept payments digitally, how to market — these are all questions that offline businesses have to answer fast,” he said. .” ”

Online 179

Online Payments User Experience How To 179

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

OCTOBER 31, 2016

About the same as had been seen last quarter, according to CEO Ajay Banga, who noted that the US is holding relatively steady (as evidenced by the latest GDP numbers) and many markets across Europe are seeing some rebounds, led by Germany, even as Brexit looms large with uncertainty.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

Perficient

NOVEMBER 5, 2020

Is it a way smaller more nimble players can expedite how they compete and gain market share? Or a way to differentiate those that were quick adopters to digital transformation? Omnichannel experiences – data sync between internal systems to understand the customer via all touchpoints is vital and customer expect it.

Company 436

Company Customer Experience Groups Data 436

Bobsguide

AUGUST 7, 2022

Finastra has played an important role in our Treasury systems journey and we look forward to our continued collaboration to drive the digital treasury of the future.”. “With Finastra’s solution and the speed and flexibility offered by the cloud, we can continue to meet business requirements whilst ensuring regulatory compliance.

Operations 68

Operations Strategy Innovation Policies 68

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

Jeff For Banks

NOVEMBER 28, 2014

At a time when so many banks are challenged to grow revenues, marketing expenditures represent 2.1% Perhaps we should recognize the importance of the digital distribution system and appoint the appropriate executive to be its champion. Or is our digital strategy champion hyper-focused on installing ATMs that are ADA compliant?

Digital Strategies 93

Digital Strategies Strategy Operations Seattle 93

Independent Banker

OCTOBER 31, 2021

Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers,” Jundt says.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

NOVEMBER 20, 2020

Chipotle Personalizes Loyalty Program, Digital Ordering Experience. No two customers are alike, and the restaurant loyalty programs and digital ordering options they receive shouldn’t be either, Nicole West, vice president of digital strategy and product management for Chipotle, tells PYMNTS. Almost 120 million U.S.

Mobile 160

Mobile Strategy Google Innovation 160

Gonzobanker

DECEMBER 5, 2018

Marketing: Q2Smart being a first step toward marketing automation, aligning bank products and user behavior to create audiences to more effectively target offers. Gro brings a solid digital account opening platform, something Q2 was pursuing internally. So How Does Gro Fit In? . A new flex of integration muscle will be needed.

Fraud 105

Fraud Austin Fintech Lending 105

Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Cisco

MAY 5, 2021

Cisco’s guiding principle is to deliver architecturally integrated platforms that enable institutions to build resilient digital businesses – and with the inclusion of imimobile we’re as excited as our customers to build next generation client interaction systems with them. Multi-channel orchestration with individual channel APIs.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

SEPTEMBER 10, 2019

Start with the prior statement that hard currency — the kind that sits in banks, backed by central banking systems and is universally accepted — is not going anywhere, and the stage is set for a continued reinvention of the ATM. “We But it is important that ATMs are embedded in the digital strategy of the bank, too.”.

ATM 158

ATM Examples Course Strategy 158

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

FICO

FEBRUARY 9, 2021

“OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. Central to this was a decisioning system that could draw all the threads of the loan application together and weave it into the fabric of an online ‘self-service’ application channel.”.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

DECEMBER 15, 2017

Though there will be other use cases down the road, Mastercard’s head of prepaid and inclusive growth for North America markets, Solana Cozzo , said in a recent interview with Karen Webster that the company wanted to start with millennials since this demographic does not have an easy on-ramp into the financial mainstream.

Millennials 134

Millennials Management Cards Security 134

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes. Moving towards digitalization .

Training 56

Training System Digital Strategies Leadership 56

Celent Banking

JANUARY 25, 2016

There´s the Surface 4 and others that are starting to seriously go after the laptop market with a full operating system and keyboard, but the best-selling tablets on amazon are all those with small screens and cheap price tags. We feel this is more in line with the way the market is moving.

Resources 100

Resources Mobile Strategy Digital Strategies 100