PYMNTS

OCTOBER 11, 2019

In restaurant technology, cloud kitchens have emerged as a new model driven by the rise of online ordering. And, in digital banking, banks are innovating with their strategies for fraud protection and anti-money laundering (AML). 50 percent: Share of Swiss consumers who currently bank online.

Trends 122

Trends Innovation Technology Marketing 122

PYMNTS

APRIL 23, 2020

Branch visits are vital to customers’ financial lifestyles, despite mobile and online banking’s growing popularity. One bank working to ensure its in-branch systems match its online capabilities is Cleveland, Ohio-based KeyBank , which operates 1,197 branches across the country and handles more than $137 billion in assets.

System 226

System Digital Banking Guidelines Online 226

PYMNTS

DECEMBER 30, 2019

Singtel and Grab are looking to consolidate their powers to create a new digital bank for the people of Singapore, they announced in a press release. The bank will be able to serve retail customers, lend money and take deposits, along with other online banking functions.

Digital Banking 134

Digital Banking Groups Online Regional 134

PYMNTS

JUNE 3, 2020

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. Online account openings have increased 14.5 Confronting Digital Banking Reality. Forty-five percent of U.S.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

SEPTEMBER 11, 2019

The push toward digital banking seems an inexorable one, with the technology and demographics acting as tailwinds, and where governments have increasingly gotten into the act of promoting digital banks (the pure-play kind) and making forays into bits and bytes, where once paper and face-to-face transactions reigned.

Digital Banking 160

Digital Banking Millennials Mobile Regulation 160

PYMNTS

SEPTEMBER 23, 2020

Senior citizens are the demographic group most vulnerable to identity fraud, as they are often not as digitally savvy as their younger counterparts nor as adept in online security best practices. Technologies like video onboarding and AI have shown promise in facing this threat, but each is vulnerable when deployed alone.

Technology 208

Technology Report Fraud Study 208

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. The following Deep Dive explores AI’s fraud-fighting uses and how the technology can offer more personalized services.

Digital Banking 181

Digital Banking Fraud ATM Mobile 181

PYMNTS

SEPTEMBER 29, 2020

A new Mastercard initiative aims to improve online transaction clarity so that customers can know exactly who they purchased from, according to a press release Tuesday (Sept. This can lead to consumers contacting their banks, which could incur costs and waste time with unnecessary chargebacks.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

NOVEMBER 24, 2020

In an interview with PYMNTS, Jeremiah Lotz , managing vice president, digital experience and payment products at PSCU , said the increasing use of analytic technology, mobile banking and platform models can help credit unions (CUs) anticipate the financial needs of their members — and even compete more effectively with larger banks in the process.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along.

Online 223

Online Report Tools Fraud 223

PYMNTS

MARCH 22, 2018

Online and mobile banking interfaces have become must-have features for financial institutions in the digital age. Fifty-five percent of Americans have a full-service banking app on their phone, and 16 percent check these apps at least once per day. Around the Digital Banking World.

Digital Banking 152

Digital Banking Report Mobile Online 152

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.

Digital Banking 145

Digital Banking Mobile Security Examples 145

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 1, 2020

After all, consumers facing uncertain times want continuity in their financial services, even as their mode of accessing CUs was rapidly switching to digital. “We CO-OP is also pushing into technology that combines contactless cards with ATMs or ITMs.

ATM 250

ATM Digital Banking Data Video 250

PYMNTS

AUGUST 4, 2020

The writing has been on the wall: PYMNTS research has found that though most people are satisfied with their in-place relationships with banks, only about 40 percent of people would be “extremely” or “very” likely to bring their banking relationships to Big Tech or FinTechs.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

OCTOBER 11, 2018

Europe’s largest banks have landed in the hot seat, thanks to a recent Fortytwo Data report that found 90 percent had been sanctioned for money laundering activities. Now, a new report is shining a spotlight on European banks’ lackluster performance in another area: small business (SMB) services.

Digital Banking 172

Digital Banking Survey Online Report 172

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. The aim of doing so is to create a more robust framework for digital banking. The ensuing lawsuit would represent the country’s largest class-action GDPR lawsuit.

Online 151

Online Report Payments Regulation 151

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

AUGUST 27, 2020

Bill.com , which works in cloud-based software to simplify payments through automation, has partnered with KeyBank to introduce Key CashFlow sm , which aims to help small to medium-sized businesses (SMBs) and commercial customers with online banking, a press release says.

Online 152

Online Resources Software Management 152

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

NOVEMBER 14, 2019

While small businesses often struggle with a lack of integrated digital tools from their traditional financial service providers, the friction in small business banking is often acute even before an SMB opens an account. That’s despite the majority – 70 percent – that say they would prefer to open a deposit account online.

Digital Banking 147

Digital Banking Video Strategy Tools 147

Bank Innovation

APRIL 27, 2020

Rising Bank, the digital offshoot of St. With the success of the stand-alone digital bank, which launched in January 2019, Midwest BankCentre is now incorporating new technologies into its traditional online banking. Rising Bank] is helping us learn to do business in this digital space,” […].

St. Louis 259

St. Louis Digital Banking US Online 259

PYMNTS

JULY 31, 2020

We have deep dives into cloud technology for financial institutions (FIs), debit cards and a potential credit card default crisis. Richard Davies is leaving his position as chief executive of Revolut , the digital banking company, one year after coming aboard. Synchrony CEO Warns Of US Credit Card Default Crisis.

Cards 142

Cards Technology Apple Digital Banking 142

Banking Exchange

APRIL 26, 2021

The pandemic greatly accelerated the technology shift as customers were largely unable or not willing to visit branches in-person The Economy Technology Duties Security Tech Management Mobile Online Operational Risk Feature3 Feature.

Security 117

Security Digital Banking Mobile Operations 117

PYMNTS

SEPTEMBER 30, 2020

But Mastercard, and Ethoca , the company’s fraud collaborative fraud and dispute resolution technology, is looking to head that off via a new initiative that aims to inject some clarity into consumer card statements. That’s simple on the front end — and enabled on the back end by artificial intelligence and various other technical methods.

Cards 220

Cards Online Fraud US 220

Bank Innovation

AUGUST 5, 2016

Not really, though marketing about digital efforts may make it appear that way.

Capital 150

Capital Online Millennials Tools 150

ABA Community Banking

SEPTEMBER 28, 2020

With the pandemic lingering like a houseguest who refuses to go home, it’s reassuring to know that we can meet a full range of customers’ needs with the help of online and digital technologies. The post Supporting Our Community with the Help of Technology appeared first on ABA Banking Journal.

Community 105

Community Technology Meeting Online 105

PYMNTS

JUNE 26, 2020

Many banks braced themselves for an oncoming surge in the number of consumers accessing their financial accounts online or via mobile banking apps, but safely and seamlessly providing that access remained tricky for many in the space. The FI officially opened the digital platform to U.S. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9).

Online 100

Online Meeting Survey Analysis 100

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . get the state of challenger banks report. The dominance of physical banking has waned over the past 2 decades. The digital divide spans countries as well. Source: PwC.

Digital Banking 98

Digital Banking US Online FDIC 98

BankInovation

MAY 6, 2022

Most small and midsize business (SMB) owners have adopted new banking technology but are experiencing losses due to inflation.

Tools 98

Tools Digital Banking Strategy Mobile 98