Celent Banking

JUNE 26, 2015

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

NOVEMBER 25, 2019

million customers across 25 European markets and the U.S. Siena will support the bank’s continued commitment to its customers and will enable increased visibility and management of its exposure and risk,” Eurobase CEO Joe Locke said in the report. In Europe, we’re loved for our effortless and sleek user experience, with no hidden fees.

Management 142

Management User Experience Software Operations 142

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

APRIL 3, 2018

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? Banking is, of course, about more than account balances. It’s not online banking, it’s not mobile banking, it’s a digital user experience,” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

DECEMBER 10, 2019

-based FinTech specializing in facilitating payments for small business accountancy firms, is partnering with BIN (bank account identification number) sponsor Moorwand to further streamline the payments experience for accountants and bookkeepers. In a press release issued Tuesday (Dec.

Payments 131

Payments User Experience Fintech Compliance 131

Abrigo

MARCH 15, 2022

The commercial and business banking market lost $3.3 Digital account opening as a moat. In addition to being a way to gain new customers, offering online/digital account opening gives financial institutions some defense against the risk of losing customers or members. banking consumers. Defend Relationships.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

DECEMBER 3, 2020

While FinTech innovators continue to drive competition with a focus on product functionality and an optimal end user experience, businesses are often forced to use outdated tools, according to Frank Dux , managing director of CoCoNet. So far, corporate banking users are always left out in the cold.". The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

SEPTEMBER 15, 2020

Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. And for financial institutions (FIs), that translates into an incredible opportunity to build better digital banking journeys for their customers. But an opportunity is only as good as the bank’s ability to pursue it.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. Latency Advantages.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

DECEMBER 10, 2020

Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. adult consumers are more likely to use digital banking in response to these mandates. Video verification is one way to ensure smooth experiences and build trust. .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

SEPTEMBER 25, 2019

Among the biggest ongoing challenges and opportunities in payments – and a trend that will hold well into the 2020s, which are just about to start – is using mobile technology to bring more consumers into the formal financial sector. There is no Pan-African digital bank,” Hainy said. “So That’s not all. It has raised $1.6

How To 130

How To Lending Digital Banking Examples 130

Chris Skinner

JUNE 2, 2017

WECHAT MARKETING IS DEAD THESE ARE JUST SOME OF THE SILLY THINGS WE CAN EXPECT MEDIA TO START SAYING ABOUT WECHAT IN THE NEXT 12 MONTHS. EVERYTHING IS WITH USER VALUE IN MIND. EVERYTHING IS WITH USER VALUE IN MIND. THE VALUE TO THE USER IS THE FIRST PRIORITY.” TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE.

User Experience 259

User Experience Conference Mobile Customer Experience 259

PYMNTS

FEBRUARY 24, 2017

Further, insight from Javelin Strategy & Research indicates that over half of all mobile banking users across demographics have expressed interest in using voice commands as part of their digital banking experience.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

APRIL 10, 2020

While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

Technology 360

Technology Company Operations Payments 360

Celent Banking

DECEMBER 1, 2014

Their recent mobile wallet announcement is another great example. Canadian consumers could benefit from new, exciting and useful mobile tools. The Canadian mobile landscape has been pretty quiet, with the most recent “innovation” being the launch of mobile remote deposit capture by some of the banks.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

Bobsguide

MARCH 23, 2022

The event will also give the opportunity for Profile to elaborate on its newly launched digital banking in-a-box solution Finuevo Digital , the mobile-first, cloud-native, platform that empowers financial institutions of any size to achieve digital transformation end-to-end.

Conference 78

Conference Management Software User Experience 78

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Digital demands.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

MARCH 14, 2018

The partnership will combine Telenor Microfinance’s knowledge and its more than 20 million customers with Alipay, the digital payment platform, and other financial services to bring mobile payments and financial inclusion to individuals and small and micro-businesses in Pakistan.

Groups 100

Groups User Experience Mobile Payments 100

PYMNTS

APRIL 30, 2018

Digital banks. To put that into context, the IDC projected worldwide growth and spending on mobility solutions at 15 percent a year from a 2018 base of $1.6 Marketplace lending models were about using tech to lend money while sidestepping the regulatory burdens of being a bank. Digital Banks. Blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure.

Security 133

Security Data Fraud Tools 133

CB Insights

MARCH 8, 2018

Digital banking startups — or challenger banks — have gained traction over the past few years by bringing retail banking services mobile. Banks in Fintech: what’s ahead in 2018. Join us for data-driven look at how major banks are approaching fintech investments and taking on insurgents.

Retail 78

Retail Digital Banking Fintech Regulation 78

PYMNTS

JUNE 21, 2017

Yesterday, PayPal announced news that soon, Venmo and PayPal users will be able to send money transfers via its mobile app in a heartbeat to anyone they want — and have the receiver access and use those funds — in a heartbeat — anywhere that Visa and Mastercard debit cards are accepted. So, anywhere.

Mobile 134

Mobile Cards Digital Banking User Experience 134

PYMNTS

FEBRUARY 23, 2017

FinTech startup and digital banking solutions provider D3 Banking recently unveiled an intelligent voice banking interface using Amazon’s Alexa. The new voice interface will enable banking customers to check account balances, move money, listen to messages and manage financial goals using voice commands.

User Experience 109

User Experience Fintech Security Google 109

PYMNTS

JUNE 17, 2019

“Some banks see this as a threat to how they do business,” Samuel-Ogbu said, describing one of the challenges that face these ongoing efforts in open banking. has been instrumental through the Competition and Markets authority (CMA) in creating an enabling environment through setting a common standard for nine retail banks.

User Experience 196

User Experience Examples Innovation Cards 196

Jack Henry

AUGUST 13, 2014

The community banks and credit unions have always been fighting “the good fight” for customers/members. Providing a viable online and mobile solution has been the recent focus for most FIs fighting to compete. These banks and credit unions are competing against the Chases and Bank of Americas of the world.

Google 108

Google Apple Mobile Community Bank 108

Gonzobanker

JANUARY 17, 2020

There are still 106,000 branches when credit unions are considered, and banks are overestimating the contribution many branches are making to retaining and growing revenue, all while starving investments in marketing, digital and data maturity. Most banks can’t downsize branches because of anemic digital growth capabilities.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

NOVEMBER 24, 2020

South African digital identity firm Entersekt is partnering with African FinTech Cellulant to bring enhanced cybersecurity to mobile banking and digital payments. . The two companies are collaborating to integrate Entersekt’s mobile software development kit with Cellulant’s product stack. .

Digital Banking 145

Digital Banking Security User Experience Fraud 145

Celent Banking

JUNE 17, 2015

First, consider some of the challenges of the traditional branch for the modern, digital consumer: Branches suffer from lack of talent availability. Yet mobile is driving “right time, right place, instant” contextual interactions, and consumers are increasingly expecting this level of service. As video service becomes more mature (i.e.

Video 100

Video Customer Experience User Experience Training 100

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”.

Innovation 155

Innovation Study Technology Millennials 155

Fintech Labs Insights

OCTOBER 17, 2016

Alkami Technology is partnering with credit union service organization, Open Technology Solutions (OTS), to bring its ORB Digital Banking Platform to member CUs in states from Colorado to Maryland. “We look forward to supporting this journey as their digital banking partner of choice,” he said.

Digital Banking 12

Digital Banking Technology Idaho User Experience 12

PYMNTS

MAY 3, 2017

The conversational experience — billed as the faster, smoother and more seamless way to interact with a firm in digital space — often turns out to be a bit stilted, confusing and far from frictionless. That means KAI Banking is fluent in finances — understanding thousands of banking intents, all of the actions customers want to take.

User Experience 121

User Experience Training Mobile Data 121

PYMNTS

SEPTEMBER 27, 2019

Sempli said the funding bolsters its balance sheet and supports its effort to strengthen its position in the country, which is Latin America’s third-largest market for small business lending. Offering corporate users, CFOs, accountants and other finance professionals on demand, Paro, based in the U.S., Engage:BDR.

Payments 149

Payments Capital Taxes Lending 149

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17

UX Capital Mobile User Experience 17

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? But what exactly are those opportunities, and how can retail banks deliver when it matters most? And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Fintech Labs Insights

JANUARY 19, 2016

Meniga is the European market leader of next-generation online banking solutions. Its award winning software helps banks across the world improve and expand their digital banking user experience. Features: Highly personalized user experience in online and mobile banking.

User Experience 12

User Experience Digital Strategies Software Digital Banking 12