PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans. “The

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. It was all on their timetable. Not anymore. CUs Are Going Next-Gen.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. It will use cloud technology to underpin FACILE’s offerings, especially the digital payment services it provides.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

JANUARY 26, 2021

As we look to 2021, there are a number of key drivers reshaping how credit unions operate and best meet the needs of their members, with digital solutions and innovations at the forefront of these expectations.

Strategy 173

Strategy United States America Meeting 173

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. It is also making it essential for banks to meet such standards and safeguard their customers’ information.

Compliance 151

Compliance Fraud Regulation Security 151

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

PYMNTS

FEBRUARY 26, 2020

Back then, FinTechs asked for forgiveness instead of permission, rushing headlong into markets, disrupting them and operating in newly invented spheres of finance that regulators barely understood. The party always ends, however, and governments have caught up to all that wild innovation. Now, they’re laying down the law.

Regulation 130

Regulation Case Study Fraud Study 130

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. You know, GoCardless was great, it helped small, medium, and now large businesses collect money, and made their back office operations more efficient, but it wasn’t something that I used every week.

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

SEPTEMBER 28, 2020

The ongoing pandemic has caused many regulators in the MENA region to examine the digital and open banking infrastructure they have in place. The aim of doing so is to create a more robust framework for digital banking. The country’s Data Protection Law was announced in 2019 and officially came into effect in July 2020.

Online 151

Online Report Payments Regulation 151

PYMNTS

JULY 19, 2018

Growth in financial institutions’ (FIs) investment in AI comes as banks look to streamline their operational costs. A recent study estimated that investment in AI could result in a 22 percent reduction in operational costs at FIs, collectively saving them as much as $1 trillion by 2030. contact-form-7]. .

Report 101

Report Digital Banking Fintech Community Bank 101

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

JANUARY 29, 2019

As reported from Daily News Egypt , a consortium of banks in the region expects a number of FIs, including those in Egypt, to embrace FinTech. The Union of Arab Banks (UAB) has said in a study that such a movement would change the way Arab banks provide financial services. . Outside U.S.

Fintech 145

Fintech Cards System Groups 145

PYMNTS

FEBRUARY 24, 2020

Financial institutions (FIs) and merchants from other regions have been dipping their toes into the Chinese market, but open banking has compounded the difficulty involved in setting up operations. as they upgrade their online data and financial rules to support global digital banking innovations.

Regulation 160

Regulation Policies Data Compliance 160

PYMNTS

APRIL 24, 2020

Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic. Shifting In-Branch Operations. HSBC UK has also adjusted its operating hours and is limiting the number of customers that can enter its locations at one time.

Technology 248

Technology ATM Video Tools 248

PYMNTS

APRIL 4, 2019

Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services. According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations.

Mobile 169

Mobile Study Security social media 169

Independent Banker

JANUARY 1, 2022

Although technology and innovation continually transform commercial interactions, the desire for human connection remains strong. Consumers want to know a real person — not a digital bot or algorithm — is helping them make important decisions. Empathy-based marketing is seeing through the eyes of consumers. Delivering Value.

Retail 103

Retail Community Branding Study 103

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. After all, ready or not, demand comes for faster payments, for easier onboarding, for digital wallets and security, above all else. The study found the portion of FIs that completed innovations early in 2018 stood at 26.7

Innovation 119

Innovation Fintech Survey Customer Experience 119

Gonzobanker

JANUARY 4, 2023

Consider: Digital banking/channel migration plan – The institution’s digital banking plan involves every line of business that touches customers. Risk plan – Operational risk management is a company-wide discipline that has become the focus of regulators, boards, and the “C” level. digital banking).

Technology 78

Technology System Software Groups 78

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

MAY 3, 2019

The latest edition of the PYMNTS Weekender also features fresh and original research on AP innovation and digital platforms. Drivers in jurisdictions where Uber runs its own operations are eligible for the bonus, the ride-hailing company said in the filing. Bankable Inks Banking-As-A Service Deal With Visa. Top Stories.

blockchain 108

blockchain Maine Retail Operations 108

PYMNTS

MARCH 3, 2020

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million compared to unsecured companies’ $5.16 million.

ATM 151

ATM Fraud Study Regional 151

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

FEBRUARY 22, 2023

Deposit products and marketing attributes do not operate in a vacuum. This is a forecast derived from studying the sensitivity of any given market. If you have to pay on rate, this is your best value based on past performance, the number of banks surveyed, and a 98% confidence interval.

Management 195

Management Marketing Branding Strategy 195

PYMNTS

OCTOBER 4, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions , much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products. Goldman’s Marcus Has Lost $1.3B

Fraud 108

Fraud Google Apple Chicago 108

PYMNTS

NOVEMBER 20, 2019

Otherwise, you are introducing a technology to a process that is broken to begin with and just automating it, so you are not getting the operational efficiencies and the pickup that you could potentially get out of it.”. Scotiabank’s Three-Pronged Innovation Strategy.

Fraud 117

Fraud Data Management Analytics 117

Insights on Business

SEPTEMBER 8, 2016

Sustained low interest rates and the ongoing operational costs – in particular the cost of compliance – are compressing profit margins. In response, most banks are cutting costs and expenses aggressively. Cognitive computing – applied to banking – solves a lot of problems. And it’s a much needed influx of innovation.

Study 70

Study social media Compliance Operations 70

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. Learn more about IBM banking solutions.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. Learn more about IBM banking solutions.

Leadership 79

Leadership Case Study Innovation Online 79

PYMNTS

JUNE 10, 2020

A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example. A 2018 study found that more than 50 percent of U.K. FIs must offer in-demand service channels or risk seeing their customers defect to competitors.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

OCTOBER 29, 2018

The day after Halloween marks the 60-day sprint to the end of the year – a year in which the pace of innovation has accelerated materially. The shifts associated with that innovation are beginning to take root, and those impacts are beginning to be felt. In fact, according to our recent study, they come in dead last.

Payments 196

Payments Google Apple Innovation 196

South State Correspondent

APRIL 24, 2023

It AUTONOMOUSLY decided that it was not going to reach the $2mm goal and then came up with the following action set that it executed: Alone, it figured out that it needed a clearer call to action, personalization of the email to improve performance, highlight case studies/testimonials and create a limited-time offer to drive a sense of urgency.

social media 195

social media Data Marketing Technology 195

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. Digitalization will also have an impact on the skillsets required in operations.

Analytics 52

Analytics Strategy Operations Google 52

Gonzobanker

MARCH 9, 2016

Cornerstone Research Director Ron Shevlin calls them “eruptors” because they have brought competitive change from inside their organizations rather than being swallowed up by a national bank or made irrelevant by an innovator. Agility studies. Top down innovation. Creative Collaborative Efficient. Process capabilities.

National 60

National Innovation San Francisco Industry 60

PopularBank

OCTOBER 13, 2020

According to a recent study , the state experiences one of the worst racial wealth gaps in the nation. Popular Bank COO Manuel Chinea will Join the NWK FAM Fund Advisory Board. Vice President-Legal, Innovative Cosmetic Concepts. About Popular Bank. Popular Bank is the mainland subsidiary of Popular, Inc.

New Jersey 52

New Jersey Community NJ New York 52