PYMNTS

DECEMBER 11, 2018

Give a deep and welcoming hello to the newest form of window shopping — a consumer behavior that will help to shape retail in 2019 and beyond, and a trend that stands as an increasing part of shopping, one that promises to impact brick-and-mortar merchants as they decide how to innovate. Digital Banking. Cashierless Checkout.

blockchain 170

blockchain Retail Trends Mobile 170

PYMNTS

SEPTEMBER 24, 2019

The financial world has become more and more entrenched in digital channels, much to customers’ delight — 59 percent of FI consumers want to open banking accounts online rather than do so at a branch. That number is higher among millennial and Generation X respondents, at 77 percent and 63 percent, respectively.

social media 111

social media Millennials Illinois Strategy 111

PYMNTS

MAY 29, 2020

Companies that didn’t have online shopping channels couldn’t sell their products, while eateries that didn’t provide online ordering for delivery or pickup couldn’t serve their diners. How To Keep Fraudsters From Scamming Banks Across Every Nook And Channel . How To Make It Safe To Fly The Friendly Skies Again.

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

APRIL 10, 2018

By the numbers, digital banking is — and is not — extremely popular with consumers of all stripes. According to the latest edition of the PYMNTS Digital Banking Tracker, when it comes to some tasks, consumers are clearly comfortable with leaving the physical world behind and making the digital conversion.

Mobile 101

Mobile Digital Banking Millennials Online 101

PYMNTS

MAY 1, 2020

A digital-loving millennial, John, searches our website to find the type of account he wants and chooses to open it online,” Vas Nunes said. “As As we map out John’s process, we go step by step to examine what he’s trying to accomplish, how easy it is and how he’s feeling.”.

Arizona 159

Arizona Security Cards Phoenix 159

PYMNTS

MARCH 9, 2020

More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

JUNE 17, 2019

In an interview with PYMNTs, Steve Taklalsingh, Amaiz managing director & CFO, said that entrepreneurs are increasingly interested in a mobile-first option for banking as millennials and Gen Zers have grown up with the internet as a major part of their lives. ” The Mobile Banking Advantage.

Taxes 108

Taxes Mobile Software Big Data 108

Gonzobanker

JULY 27, 2018

A Fiserv study revealed that 44% of customers prefer to do routine transactions with tellers at a branch rather than online. Power 2018 survey revelation was that 71% of millennials use a branch an average of 11 times a year. Don’t have branch employees who are digital experts and can sell the digital experience.

Study 78

Study Survey Millennials Online 78

Gonzobanker

OCTOBER 31, 2018

Credibility is a key component in any sales or servicing encounter, and if every branch employee can’t show customers how to use digital channels and evangelize why they should, they will slowly lose credibility in customers’ eyes. How do customers learn the status of their online loan applications?

Training 84

Training Fraud Management Tools 84

PYMNTS

NOVEMBER 8, 2017

Millennials are taking a mobile-first approach to banking, driving that transformation. However, older populations — and even millennials — still need the services provided by bank branches. Since smartphones haven’t learned how to print paper money, people still must turn to ATMs for that.

ATM 126

ATM Strategy Mobile Millennials 126

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. And yes, for now you can still reach profit objectives and meet C/I ratio targets—while investing in more mobile and internet banking capabilities on the side.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Independent Banker

OCTOBER 29, 2014

Research and everyday observation show how consumers are increasingly using mobile technologies. But how far are they willing to go to do their banking on small mobile devices? But, overwhelmingly, consumers who pay for goods and services online, including over mobile channels, do so with a credit card.

Mobile 105

Mobile Community Bank Community Technology 105

CB Insights

OCTOBER 10, 2018

What these startups share is the goal of creating customer-centric banking products that target underserved individuals and businesses. DOWNLOAD THE 61-PAGE consumer banking REPORT. See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future. Millennials.

Retail 78

Retail Cards Millennials Mobile 78

Banking 2020

AUGUST 23, 2015

Articles via Banking Exchange, The Financial Brand, BankNews. Going digital –really digital: Although mobile and online banking capabilities are often the first step in going digital, research suggests that this step isn’t nearly enough for a financial institution to be considered “digital savvy.”.

Mobile 40

Mobile Online Branding US 40

The Financial Brand

MARCH 6, 2016

The cost of building a bank branch may be better allocated toward improving mobile and online banking offerings.

How To 12

How To Online Mobile Branch Strategies 12

Tech and Finance

JUNE 14, 2018

I publish occasionally at the Articulate Communications blog on issues of financial technology, banking and associated public relations and marketing topics. In the past I have written about design thinking, how to avoid bank PR-speak and whether banking and innovation belong in the same sentence. June 12 Temenos.

Survey 28

Survey Millennials Fraud Mobile 28

Banking 2020

NOVEMBER 18, 2015

Instead of physically going to a bank, 69 percent of mobile media customers are accessing banking accounts and transferring funds from the convenience and flexibility of their phones. The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers.

Strategy 40

Strategy Mobile Digital Strategies Data 40

PYMNTS

JANUARY 2, 2017

The spring brought coverage of mobile advertising and payments on the go at food trucks as small, smart device-powered businesses, and in the fall, we looked at the biggest trends in digital security at the annual Money20/20 Conference in Las Vegas. DIGITAL BANKING TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

JULY 9, 2018

All of the things that stores and malls used to aggregate are available at one of literally thousands of places online, where they can be bought and shipped home, one product at a time, when and wherever the consumer’s impulse to purchase strikes. Credit is being unbundled from the traditional line-of-credit, card-based products.

Strategy 105

Strategy Millennials Online Branding 105

PYMNTS

MARCH 17, 2016

PYMNTS recently caught up with Matthew Lehman, KeyBank’s SVP, Head of Online and Mobile, to discuss the evolution of digital banking and how a full-service bank is embracing digital and evolving along with its customers. Digital adoption – no longer solely a millennial-focused play.

Digital Banking 100

Digital Banking Mobile Millennials Innovation 100

Fintech Labs Insights

AUGUST 1, 2016

Aleo’s marketplace uses e-procurement, e-commerce and supplier financing bundled in a single open platform to offer small and medium enterprises an online procure-to-pay solution. Envestnet | Yodlee offers millennials a solution for measuring financial health and promoting a healthy financial lifestyle.

How To 12

How To Analytics Millennials Data 12

Gonzobanker

JULY 22, 2019

Even if older customers never use the ITM, the rationale is that service times inside become faster since others are using the ITMs outside, allowing the bank to allocate more resources for branch-centric customers. Validation of other digital channels. This can improve overall customer service and retention. THE CHALLENGES.

Video 87

Video ATM Analysis Technology 87

CB Insights

JUNE 17, 2020

As NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes: “Crisis can be… a catalyst or can speed up changes that are on the way — it almost can serve as an accelerant.”. In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online.

Industry 101

Industry Technology Online Video 101

Gonzobanker

DECEMBER 22, 2015

To Facebook’s Jerry Canning , a solid digital panelist at the ABA conference who pointed to the need to engage in conversations online with the customer, “the new CMO.” Dave brings crowd-pleasing, almost scary enthusiasm and know-how to his technology and architecture sessions at demos without invoking a bunch of buzzword BS.

Community Bank 60

Community Bank Apple Community Technology 60

Fintech Labs Insights

JULY 22, 2015

Apex Clearing will explain its cutting-edge financial services platform and how online brokerage firms and FinTech groups can grow their businesses by leveraging our technology. Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API.

San Francisco 12

San Francisco Video Fintech Data 12

William Mills

SEPTEMBER 7, 2016

We are doing a refi on our condo and I had to use GoToMeeting to show our FI’s mortgage lender how to find and use the documents we uploaded on THEIR system because the loan officer didn’t know how to use the system. Personalized savings plan (good), using various savings accounts and how much people need to save to reach their goal.

Mobile 40

Mobile Cards Fraud Data 40

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ).

Utah 60

Utah System Community Marketing 60

PYMNTS

MARCH 7, 2016

CAN WE MAKE THE OFFLINE WORLD AS EFFICIENT AS THE ONLINE WORLD? So what would physical retail look like if it were run like the best online etailers ? But that’s only one slice of how the offline experience could be made as intelligent as the online world. At least six things, in fact. Take physical retail.

Payments 100

Payments Innovation Software Mobile 100

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60