FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. The goal of CIM is to meet regulatory rules and legislation, prevent fraud and financial crime, and manage risk—all while making it simple for customers to transact. Customer identity management operates today in an unpredictable environment.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

MAY 28, 2020

This means FIs must be able to ferret out and defend against an ever-more complex array of attacks, and they deploy advanced fraud detection strategies and designate additional resources to keep themselves and their customers safe. Staying ahead of fraud requires constant innovation. Red Flag Behaviors.

Fraud 139

Fraud Mobile Tools Missouri 139

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Make alerts to suspected fraud fast and appropriate. Bank of America [Example]. "We

Digital Banking 52

Digital Banking Security Fraud America 52

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Challenges Facing Today’s CIO. 2: Talent Shortage. and a shocking 1.3%

Resources 138

Resources Leadership Technology Management 138

PYMNTS

SEPTEMBER 21, 2020

In today’s top news in digital-first banking, Next Insurance is aiming to raise new capital that would value the FinTech startup at $2.25 Plus, Nacha has announced the introduction of cybersecurity and voice payment resources. Nacha unveiled the introduction of cybersecurity and voice payments resources.

Resources 223

Resources Capital Fintech Cards 223

PYMNTS

APRIL 28, 2020

Digital banking will also become more widespread. “As As fewer people visit branches, there is definitely an opportunity for CUs to enhance and elevate their digital banking strategies,” said Salzer, with additional payment options and tightly integrated and customized experiences that can rival offerings of big banks.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

NOVEMBER 19, 2020

Evidence suggests that one of the most effective ways they can continue to engage their member bases is to roll out personalized services, such as financial management and budgeting tools, card management options and targeted marketing initiatives. Around the Credit Union World. About the Tracker.

Alabama 228

Alabama Meeting Fraud Trends 228

PYMNTS

DECEMBER 28, 2020

While many credit unions had already begun implementing digital technologies before the health crisis began, they were forced to radically accelerate their efforts after stay-at-home and social distancing protocols gave them little choice. It also offers participating CUs customized consulting services. Read the full Deep Dive in the Tracker.

North Carolina 197

North Carolina Houston Fraud Innovation 197

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Bank and credit union leaders must love their due diligence! Define real digital outcomes versus glorifying the tech.

Digital Banking 133

Digital Banking Customer Experience Strategy Exercises 133

Independent Banker

JANUARY 31, 2022

Those conversations, he says, centered around whether community banks could compete against this brash group of newcomers. Now, however, the conversations have shifted to how community banks and fintechs can form partnerships. Fintechs help us address shortcomings that we don’t have the resources to address internally,” Gallman says.

Community Bank 159

Community Bank Community Fintech Risk Management 159

PYMNTS

APRIL 30, 2020

CUs are seeing an increased number of phishing emails and overall digital fraud since the pandemic started, with 22 percent of American consumers reporting they have been targeted by virus-related online fraud, according to one survey. Deep Dive: Emerging CU Fraud Threats And How Data Analytics Can Help.

Data 188

Data Meeting Arizona Analytics 188

PYMNTS

JANUARY 28, 2020

Virtual cards allow AP departments better control over expenses and cash flow, improve operational efficiencies and guard against card fraud. In the Next-Gen AP Automation Tracker , PYMNTS examines how banks can educate firms and vendors on the benefits of virtual cards, and weave the input of all the stakeholders into the implementation.

Cards 143

Cards New Jersey Texas System 143

PYMNTS

JANUARY 28, 2020

But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. But that’s not the whole story, of course.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

DECEMBER 29, 2020

Getting on board with a new payment system — especially one that sends funds irreversibly and in real time — requires FIs to make many changes to internal processes like fraud-fighting s trategies. This friction and limited usability could seriously impede companies’ payments experiences with the rails.

Payments 311

Payments Strategy United States Report 311

South State Correspondent

OCTOBER 28, 2022

While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences). Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0,

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

MARCH 11, 2019

Marie Wieck, general manager of IBM Blockchain , also noted that with the platform, credit unions can cooperate and receive shared value by exchanging sensitive data in a permissioned and transparent manner. “This decentralized approach using blockchain helps put the customer in control of their own identity,” she said.

blockchain 160

blockchain Regulation Community Bank Regional 160

PYMNTS

JUNE 30, 2020

Credit union (CU) members are traditionally loyal, but the accelerated shift to digital banking amid the pandemic has led a growing number to consider other banking options. Many CUs are falling short on offering these kinds of programs to their members, however. About the Tracker.

Report 133

Report Innovation Florida Cards 133

PYMNTS

SEPTEMBER 28, 2020

The aim of doing so is to create a more robust framework for digital banking. Yet many Middle Eastern countries are operating under data privacy or protection rules that have not been upgraded in decades, something that could leave their banks, businesses and consumers open to increasing fraud. About The Tracker.

Online 151

Online Report Payments Regulation 151

PYMNTS

NOVEMBER 27, 2019

But in an interview with PYMNTS, Jeremiah Lotz, managing vice president of digital experience and payment products at PSCU , said CUs can leverage a number of advantages (not attached to how much money is in the till) to cement long-lasting relationships with members. “The

Innovation 215

Innovation Millennials Technology Examples 215

Celent Banking

NOVEMBER 11, 2015

Yesterday (Tuesday, November 10), the authorities charged three men with what they call “pump and dump” manipulation of publicly traded stock, mining of nonpublic corporate information, money laundering, wire fraud, identity theft and securities fraud. Access controls and identity management. Information security.

Cyber Security 100

Cyber Security Regulation Security New York 100

PYMNTS

APRIL 2, 2020

Fraud perpetrated against customers’ personal and financial data is a major challenge for all FIs, and the industry’s digital push into mobile banking is opening up new channels for both customer interactions and cybercriminals.

United States 174

United States Security Innovation Mobile 174

Accenture

SEPTEMBER 22, 2019

They also deliver innovative, easy-to-use apps that help users with things like managing their daily budget or travelling abroad. Traditional banks have responded by innovating and creating their own digital banking brands—witness the launches of RBS’s Bó and HSBC’s Connecting Money app. The barriers ahead.

Innovation 150

Innovation Metro Apple Marketing 150

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank. Paul Murphy, founder of Murphy & Co.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

NOVEMBER 8, 2017

In fact, many customers, regardless of age, desire a personal relationship with a financial manager, illustrating a shift in how branches are typically used. Just like checking out their own groceries, customers want to handle basic banking transactions themselves. In fact, the number of ATMs in the U.S.

ATM 126

ATM Strategy Mobile Millennials 126

Gonzobanker

SEPTEMBER 4, 2018

But its all-things-to-all-people approach means varying degrees of expertise and knowledge of banking-specific business needs and inconsistent results. Pulling basic management reports requires a phone book-sized manual. Third, bank and CU contact centers are small fish in very big ponds. Phone menus dead-end.

Technology 114

Technology Resources Fraud Strategy 114

PYMNTS

SEPTEMBER 24, 2020

In the great digital shift , the mobile device is the point of sale — especially in Asia’s fast-growing markets. At a high level, beyond market-specific data points, said Donlea, there are a few notable trends tied to digital commerce that have been shaped by the pandemic. Every recession leads to an increase in fraud ,” he said.

Mobile 245

Mobile Management Fraud Training 245

Gonzobanker

DECEMBER 5, 2018

And it follows a string of Q2 acquisitions over the last few years, including: Centrix brought cash management functions of positive pay, fraud prevention and risk assessment as well as dispute management. UnBill brought a payments consolidation software allowing end users to manage their direct payment relationships.

Fraud 104

Fraud Austin Fintech Lending 104

PYMNTS

NOVEMBER 23, 2020

Being resourceful entrepreneurs, more SMBs began exploring the universe of FinTech payment offerings last spring and adding app-driven, platform-based solutions to solve imminent cash flow problems. Meanwhile, for many, their primary banking relationships went fallow. It's still there, but you don't hear it.

Data 143

Data User Experience Fintech Lending 143

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. These tips can help executives manage – and keep – the people so critical to customer care. Organization. Customer Experience.

Customer Experience 94

Customer Experience Fraud Policies Training 94

PYMNTS

JULY 31, 2017

CO-OP Financial Services, for instance, announced plans to launch an artificial intelligence solution to tackle fraud prevention by quickly processing data, learning patterns and quickly adapting to changes with little human supervision. About the Tracker .

Report 114

Report Innovation Regulation National 114

CB Insights

JULY 25, 2019

Download the free report to find out how fintech is shaping the future of wealth management and investing. Money management tools are helping people stay independent. Fintech cos are trying to prevent fraud. Estate planning gets a digital makeover. Money management tools are helping people stay independent .

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

NOVEMBER 25, 2019

Technology companies are supplying them with the products and services their members desire, working with both individual CUs and credit union service organizations (CUSOs) to develop case management platforms, modernize systems and provide advanced loan software. Deep Dive: CUs Face a Range of Cybersecurity Threats. About the Tracker.

Alaska 154

Alaska Hawaii California Analytics 154

Abrigo

JUNE 30, 2020

The coronavirus and work-from-home mandates have brought new challenges to an already stressful job held by banking professionals – whether they are BSA/AML professionals, lenders handling Paycheck Protection Program loans, or asset/liability managers. Be sure to communicate any flexibility you may need (i.e.,

Meeting 195

Meeting Training Conference Software 195

PYMNTS

SEPTEMBER 6, 2016

Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal. Now located in the U.S.,

Security 100

Security CA Payments Big Data 100

South State Correspondent

APRIL 24, 2023

Product Page – It created an updated treasury management product page, optimized by common current search terms in less than three minutes, complete with images, calls to action, and forms. Data Management – AutoGPT wrote its own code in Python, debugged it, and moved it to production to clean and transform data to an updated data model.

social media 195

social media Data Marketing Technology 195

FICO

NOVEMBER 1, 2022

Application Fraud – Does Canada Need a New Approach? FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. And what does that mean for the future of your fraud management solutions?

Fraud 52

Fraud Survey Customer Experience Data 52

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100