PYMNTS

DECEMBER 27, 2018

As seen in 2018 , new questions emerged over small businesses’ trust in open banking, corporate awareness of what it means, and how financial institutions will continue to manage security of the data as it moves between systems. The top trends in the payments industry all have customer experience as the biggest driver for payments.

Customer Experience 191

Customer Experience Survey Trends Data 191

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors. This year alone, the Internet of Things will connect 8.4

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

DECEMBER 11, 2019

In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience.

Mobile 132

Mobile Cards Survey Millennials 132

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. More than ever – millennials seek customized experiences without a corresponding increase in prices. All is not doom and gloom.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 186

Millennials Maine Study Security 186

Gonzobanker

APRIL 4, 2024

Chime Has More Than 38 Million Customers Consumer research conducted by Cornerstone Advisors sheds some light on Chime’s customer base and its demographics. According to a July 2023 survey of U.S. That’s similar to MoneyLion, whose Q2 2023 securities filing claimed the company had “nearly” 10 million customers.

Comparison 104

Comparison Fintech America Survey 104

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 150

Millennials Maine Study Security 150

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

Accenture

MARCH 20, 2017

Transactional trust used to be consistently high across the banking industry, but now consumers are telling us that it is a point of competitive differentiation, so cyber security is no longer just a hygiene factor, it’s a customer acquisition tool. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture

MARCH 20, 2017

Transactional trust used to be consistently high across the banking industry, but now consumers are telling us that it is a point of competitive differentiation, so cyber security is no longer just a hygiene factor, it’s a customer acquisition tool. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

ZootBlog

MAY 6, 2016

Biometrics in financial services will require instituting a behavioral shift, and addressing consumer concerns regarding privacy and security. As a result, companies need to ensure that authentication methods remain secure, private and frictionless in order to effectively mitigate potential risks for users.

Security 60

Security User Experience Millennials Maine 60

Fintech Labs Insights

OCTOBER 24, 2016

And because both “liveness” detection and Face Match work quickly (“no more than five seconds”), the customer experience remains smooth and efficient. In addition to the update on Netverify, Jumio also shared the results of a survey it conducted with more than 700 millennials on their mobile banking preferences.

Millennials 12

Millennials Survey Customer Experience Fraud 12

Abrigo

JUNE 10, 2015

Even as technology moves banking into a more mobile experience in the more immediate future, a new survey indicates that most people still want the option to be able to walk into a branch of their bank or credit union if necessary. The ability to discuss special options with a banker was also important to 31 percent of those surveyed.

Survey 150

Survey Mobile Millennials ATM 150

CB Insights

DECEMBER 7, 2017

Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator. Eighty percent of those customers were first-time home buyers and millennials were twice as likely to use their product as a competitor.

Millennials 69

Millennials Lending United States Technology 69

PYMNTS

DECEMBER 24, 2018

The findings in the report, which is free for download, comes from the survey responses of 2,800 U.S. The lucrative “ Bridge Millennial ” consumer segment — relatively high earning and highly educated, and approaching their peak earning years — are particularly fond of this technology, with 31 percent of owning a voice-activated speaker. .

Cards 207

Cards Payments Mobile Millennials 207

FICO

JANUARY 19, 2018

According to a survey by bankrate.com , nearly 40% of Americans have not stepped into the branch of a bank or credit union in the last six months. Satisfying those demands is extremely challenging, and that’s even before considering that individual customers exhibit multiple personas across multiple devices.

Analytics 45

Analytics Millennials Retail Data 45

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Blockcypher will explain how Bitcoin and block chains enable programmable money.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Security: Higher internet usage and data generation lead to increased investment. During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. Online grocery.

Industry 101

Industry Technology Online Video 101

CB Insights

OCTOBER 6, 2017

The adoption of in-store robots is still in its early stages, with no concrete measure yet of improved customer experience or cost-effectiveness for retailers. Airware’s solutions for the construction industry include topographic surveying, detecting breaklines, and computing stockpile volumes. Nurses and Health Aides.

Software 69

Software Industry Retail United States 69