South State Correspondent
MAY 25, 2022
It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.
South State Correspondent
AUGUST 15, 2022
The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
South State Correspondent
AUGUST 15, 2022
The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.
PYMNTS
MARCH 2, 2020
While retailers have to be concerned about comparative sales, consumer spend and ticket size, Christine Moorman , a Fuqua marketing professor and director of the prestigious annual CMO Survey , believes those should be only part of – not all of – the series of KPIs that drive any eCommerce or brick-and-mortar retail business.
PYMNTS
DECEMBER 21, 2020
Some experts even predict that these shifts will be permanent, meaning there could be long-term implications for restaurants’ customer engagement strategies in the future. Shake Shack On Leveraging AI, ML To Drive Customer Experience. For more on these and other stories, check out the Trackers News & Trends section.
Bank Innovation
JUNE 20, 2019
Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon.
FICO
MARCH 9, 2022
The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. This view is also held by bank and card customers around the globe (72%). by Matt Cox.
Expert insights. Personalized for you.
195 
Let's personalize your content