PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. It highlights different stakeholders’ contributions, including the institutions and technologies that come together to make mPOS solutions happen. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

DECEMBER 30, 2016

Technology disruption continued its significant, rapid and relentless journey throughout 2016, making it clear that we are in the midst of three major concurrent inflection points: changes in retail, FinTech disruption and a demographic shift in purchasing power. Payments 2016: The Year Of The “Ecosystem,” Redefined. Download the eBook.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

MAY 31, 2016

“We want to be in an open wallet ecosystem,” Hari Gopalkrishnan, client-facing platforms technology CIO at Bank of America Merrill Lynch, told Bank Innovation. What BoA has also been focused on is promoting Samsung Pay and Android Pay as a way to make contactless ATM withdrawals. It’s an open wallet strategy.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

FEBRUARY 27, 2020

Cashierless technology is finally hinting at a mainstream rollout, with 7-Eleven’s announcement that it is piloting a cashierless store, taking a cue from Amazon and Walmart. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

JANUARY 16, 2018

The call center software solutions provider is working with cloud communications software and solution provider IMImobile to integrate omnichannel chat capabilities into NICE inContact’s CXone cloud customer experience platform. Turning Callers into Loyal Customers. Amazon is also getting in on the AI fun.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. Smart home products simplify life — but the technology can sometimes be confusing or intimidating.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. From there, the purchase is completed either via eCommerce or by going to the store and doing a card-present transaction.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

JUNE 26, 2018

Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. With the addition of kiosks, McDonald’s , for example, is turning its eye to enhancing customer experience and choice. How do customers pay through these kiosks? annually. Stay tuned.

Examples 107

Examples Arizona Retail Illinois 107

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Jenkins also referenced the mind shift — not just the technology shift — that is accelerating the pace of innovation.

Security 100

Security CA Payments Big Data 100

PYMNTS

APRIL 12, 2016

That’s the conversation that Mike Lawlor, Chief Services Officer at USA Technologies , and Karen Webster had recently, where they kicked around the notion of “remote retail” as a new way to frame the unattended or vending segment. It could also be what could transform what used to be called the “unattended” or “vending” industry.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. The country’s initiative is well-known for its desire to harness both technology and information to make Singapore a better place to live. “A

National 133

National Training Bitcoin Samsung 133

PYMNTS

OCTOBER 6, 2016

Apple Pay, Android Pay, Samsung Pay, Walmart Pay, Chase Pay – the list goes on and we would be remiss if we didn’t note that those outside the box thinkers at PayPal also belongs – even if they did put the “Pay” first.

Mobile 184

Mobile Samsung Cards Apple 184

PYMNTS

AUGUST 17, 2017

The aphorism holds especially true for payments, an industry in which technology shapes the way payments happen — and vice versa. We could have talked about real-time payments 25 years ago,” said Norton, “but then it would have been prohibitively expensive and difficult to do from the technology perspective.

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

JANUARY 24, 2019

Its updates include a larger selection of items along with speedier delivery, among other features, as the company seeks to tailor customers’ experiences based on their past purchases and zip codes. The thinking was that enhanced communications technology would help buyers and sellers better connect,” reads an analysis from CBInsights.

Google 115

Google Analysis Branding Samsung 115

FICO

FEBRUARY 17, 2023

And I’m not alone, as many others are eagerly moving their payment information into things like Apple Wallet and Samsung Wallet for daily use. I had my phone with me and wondered if contactless payment technology would help me pay for a bucket of driving range balls. But work it did, and seamlessly at that.

South Carolina 52

South Carolina Fraud Management Payments 52

PYMNTS

JANUARY 29, 2019

face pressure to step up technological advances, where inexorable movement toward digital and consumer-focused services can foster a disconnect that, left unaddressed, will turn loyalists fickle. We’ll use that Buffett-ism as a jumping-off point to reflect on the fact that credit unions (CUs) have built strong reputations over decades.

Innovation 176

Innovation Fintech Data Community 176

NCR

SEPTEMBER 13, 2016

From Uber to AirBnB to TaskRabbit, technologies have emerged that have offered digital platforms to connect eager consumers directly with willing service providers. Clarabridge ‘Clarabridge Survey Finds that Banks Need to Bolster Customer Experience’ (August 19, 2016): [link]. The same issue exists with mobile wallets.

Mobile 40

Mobile Payments Samsung Apple 40

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses.

Tools 122

Tools Retail Payments US 122

PYMNTS

MARCH 18, 2016

Thanks to the proliferation of connected devices, software, the cloud, ever faster and more ubiquitous broadband, new technologies and the great imaginations of innovators everywhere who see a future that most can’t yet comprehend but work tirelessly to make our reality,” MPD CEO Karen Webster said on Day 1 of Innovation Project 2016.

Innovation 100

Innovation Security Industry blockchain 100

Celent Banking

NOVEMBER 3, 2015

Mobile payments market in the US is only getting more complex, with Apple Pay, Android Pay and Samsung Pay already there, more “Pays” on the way (e.g. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

PYMNTS

JANUARY 12, 2020

12), as Samsung has unveiled its Galaxy XCover Pro, an enterprise-grade smartphone that comes pre-installed with Visa’s Tap to Phone app. The partnership with Samsung is the first time the Tap to Phone software has been integrated into a device. The mPOS landscape got more interesting today (Jan.

Retail 226

Retail Samsung Software Mobile 226

CB Insights

APRIL 10, 2019

While the technology is still developing, many companies (including Amazon) are banking on it as a disruptive force in a myriad of markets. From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Law Enforcement.

Industry 78

Industry Examples Security Technology 78

Independent Banker

NOVEMBER 25, 2015

But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

NOVEMBER 9, 2015

Samsung Pay was launched in the United States after piloting in South Korea. Samsung bought LoopPay with its Magnetic Secure Transmission technology, which gives it the ability to reach merchants in a way that other wallets cannot due to having both the NFC (near-field communication) and MST (magnetic secure transmission) technologies.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Gonzobanker

SEPTEMBER 9, 2016

When you want to know about what is going on with, let’s say, online lending, or Bitcoin, or Samsung Pay, or cloud computing, is your vendor bringing the information to you about latest developments? Life and technology don’t work that way. Banks need to do their part to make the technology relationship work. Best practices?

System 60

System US Management Technology 60

PYMNTS

MAY 22, 2017

Samsung Pay is available where Visa Checkout is available — PayPal and Android partnered so that Android Pay users with PayPal accounts can use Android Pay where PayPal is accepted,” she said, “making it easier for merchants to accept different payment methods without having to do a lot of separate integrations in the process.”.

Online 111

Online Mobile Security Retail 111

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect? initiative.

Mobile 100

Mobile Samsung Payments Apple 100

Fintech Labs Insights

MARCH 13, 2017

It is worth keeping in mind that trends in proptech are controlled by the same forces that drive trends in other parts of technology such as fintech. One of the areas of almost unanimous prognostication was the prediction that technologies like virtual reality and augmented reality would become a larger part of proptech.

Big Data 20

Big Data blockchain Data Trends 20

William Mills

AUGUST 11, 2016

And so if you’re a financial institution you have to have a strategy, and you have to have it in place by mid-year when this launches– where it’s going to move the market at least the 10 percent that we know that are always in flux, which are predominantly Millennials, which are your most transaction rich customer base.

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

MARCH 4, 2019

And it was also found that digital devices from the likes of Samsung as well as Apple are forecast to be popular with this demographic along with food and beverage brands. From RV shares to home shares, online platforms must work to enhance customer experiences to help serve their users.

Innovation 116

Innovation Branding Samsung Online 116

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

PYMNTS

MAY 3, 2018

Using this methodology, we made our customers happier in the short term and had the pleasure of making them happy again with a continual flow of upgrades. Tipalti : Focus on the customer experience. A lot of our new business comes from customers passing the word on about us to others. Second, be patient.

Innovation 112

Innovation Customer Experience Payments Technology 112

PYMNTS

JUNE 29, 2017

I believe Apple Pay — and the other mobile wallets such as Android Pay, Samsung Pay, etc — are the natural evolution of PayPass/payWave, allowing biometrics to secure larger-value transactions and to essentially bring convenience and speed to the consumer. and (3) facilitated the rapid adoption of mobile banking.

Apple 150

Apple Mobile Innovation social media 150

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

NOVEMBER 1, 2018

In a recent interview with PYMNTS, Shabtai explained why he and his peers consider their primary business to be solving real-world problems that their customers experience every day, and why the company maintains a “technology agnostic” philosophy. Solving Customer Complications. The Future Of AR In Retail.

Tools 118

Tools Retail Online Video 118