BankNXT

NOVEMBER 25, 2016

Is success on the horizon for loyalty programme Samsung Rewards, and will it kickstart wider acceptance of mobile payments? Samsung Rewards to kickstart mobile payment adoption on BankNXT. Story by Arnie Cho.

Samsung 40

Samsung Mobile Payments Customer Experience 40

PYMNTS

SEPTEMBER 19, 2018

In the wake of this “deep-learning” revolution in the retail industry, merchants are gathering and analyzing their customers’ online activities, purchasing histories and other data points to hyper-customize their customer service features across channels, both digital and brick-and-mortar.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts. Samsung’s latest VR offering, the outlet explains, is in step with the company’s efforts to attract consumers with experiences instead of just products.

Retail 100

Retail Samsung New York Video 100

PYMNTS

JANUARY 10, 2017

New research from Samsung Electronics France revealed that more physical stores in France are opting for digital screens to help enhance the customer experience. Thanks to digitization, it should offer a personalized customer experience, to improve the rate of consumer satisfaction. Another trend is mobile payment.

Retail 100

Retail Customer Experience Samsung Study 100

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. The payments ecosystem is being redefined.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

MAY 31, 2016

That’s evident by its promotion for Apple Pay, Android Pay, Samsung Pay and Visa Wallet on its digital wallet page showing that the bank wants to promote whatever digital payment option the consumer wants to use. What BoA has also been focused on is promoting Samsung Pay and Android Pay as a way to make contactless ATM withdrawals.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

JANUARY 16, 2018

The call center software solutions provider is working with cloud communications software and solution provider IMImobile to integrate omnichannel chat capabilities into NICE inContact’s CXone cloud customer experience platform. Turning Callers into Loyal Customers. Amazon is also getting in on the AI fun.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

FEBRUARY 27, 2020

From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By A detailed receipt appears after the customer exits. percent) and offer shorter lines (34.7

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

JULY 23, 2019

Taking a cue from Etsy, which connects craftspeople to buyers, the site facilitates entrepreneurs and influencers to offer unique and customized experiences for the public. During customer sign-up, users are asked a number of questions to determine their travel style and how much they want to spend on their experiences.

Google 134

Google Mobile Apple Samsung 134

PYMNTS

OCTOBER 6, 2016

Apple Pay, Android Pay, Samsung Pay, Walmart Pay, Chase Pay – the list goes on and we would be remiss if we didn’t note that those outside the box thinkers at PayPal also belongs – even if they did put the “Pay” first.

Mobile 184

Mobile Samsung Cards Apple 184

PYMNTS

JANUARY 24, 2019

Its updates include a larger selection of items along with speedier delivery, among other features, as the company seeks to tailor customers’ experiences based on their past purchases and zip codes. That news came as Jet revamped its eCommerce website to better compete with Amazon. billion acquisition of Tradex in 1999, Amazon’s $1.13

Google 115

Google Analysis Branding Samsung 115

PYMNTS

JUNE 26, 2018

With the addition of kiosks, McDonald’s , for example, is turning its eye to enhancing customer experience and choice. How do customers pay through these kiosks? The projected annual growth of the American interactive kiosk market through 2021 is 7.2 The QSR plans to add self-service stations at a rate of 1,000 U.S.

Examples 107

Examples Arizona Retail Illinois 107

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. APIs can optimize the customer experience by being live and secure.

Security 100

Security CA Payments Big Data 100

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience.

Technology 171

Technology Retail Cards Customer Experience 171

NCR

SEPTEMBER 13, 2016

As things stand, there simply isn’t a strong motivating factor for people to pay with a mobile wallet – like Apple Pay, Android Pay or Samsung Pay – instead of their credit or debit cards. Clarabridge ‘Clarabridge Survey Finds that Banks Need to Bolster Customer Experience’ (August 19, 2016): [link].

Mobile 40

Mobile Payments Samsung Apple 40

PYMNTS

AUGUST 17, 2017

He pointed to bill payments, for example, as things overlaid on top of real-time payments functionality — and which enable customers to take advantage of speed and convenience. NFC has now become part of the mobile payments arena across various “pays,” such as Apple and Samsung.

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

JANUARY 29, 2019

By way of example, Fagan noted that with the “pays” ( Apple Pay , Google Pay and Samsung Pay ), if those firms tried to go individually to several thousand credit unions, the effort would be a struggle.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

JULY 1, 2016

With its well-developed contactless ecosystem and a contactless transaction limit of up to $72, it makes sense that Apple, Google and Samsung have all recently made their mobile payments methods available to the people of Singapore.

National 133

National Training Bitcoin Samsung 133

PYMNTS

APRIL 12, 2016

Physical credit and debit card acceptance to, more recently, accepting payment via digital wallets, such as Apple Pay, Android Pay and Samsung Pay, now expand those possibilities. Building upon that, the focus in self-serve retail is now turning towards the further enhancement of the customer experience.

Retail 100

Retail Technology Chicago Samsung 100

FICO

FEBRUARY 17, 2023

And I’m not alone, as many others are eagerly moving their payment information into things like Apple Wallet and Samsung Wallet for daily use. Learn how FICO lets you use omnichannel communications to connect with customers across the financial lifecycle, and create delightful customer experiences wherever customers engage.

South Carolina 52

South Carolina Fraud Management Payments 52

Celent Banking

NOVEMBER 3, 2015

Mobile payments market in the US is only getting more complex, with Apple Pay, Android Pay and Samsung Pay already there, more “Pays” on the way (e.g. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

PYMNTS

JANUARY 12, 2020

12), as Samsung has unveiled its Galaxy XCover Pro, an enterprise-grade smartphone that comes pre-installed with Visa’s Tap to Phone app. The partnership with Samsung is the first time the Tap to Phone software has been integrated into a device. The mPOS landscape got more interesting today (Jan.

Retail 226

Retail Samsung Software Mobile 226

PYMNTS

MARCH 18, 2016

During the Who’s Powering New Rails At The Edge panel, it was made clear that the market need for new payment rails is not just about moving money but also the data involved to make that happen and the customer experience that will come as a result of faster payments.

Innovation 100

Innovation Security Industry blockchain 100

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses.

Tools 122

Tools Retail Payments US 122

Independent Banker

NOVEMBER 25, 2015

With that in mind, Rockland Trust is planning to add an online bank-by-appointment option, where customers can schedule visits to discuss more complex financial products (such as loans and investments or financial planning) to be more efficient.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MAY 5, 2016

have divided into three main camps: Android (Google), Apple and, most recently, Samsung. These NFC-enabled payment platforms (that’s Android Pay, Apple Pay and Samsung Pay, respectively) have, in just a matter of years, revolutionized the way consumers interact at the point of sale. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

MAY 22, 2017

Samsung Pay is available where Visa Checkout is available — PayPal and Android partnered so that Android Pay users with PayPal accounts can use Android Pay where PayPal is accepted,” she said, “making it easier for merchants to accept different payment methods without having to do a lot of separate integrations in the process.”. “You

Online 111

Online Mobile Security Retail 111

Gonzobanker

NOVEMBER 9, 2015

Samsung Pay was launched in the United States after piloting in South Korea. Samsung bought LoopPay with its Magnetic Secure Transmission technology, which gives it the ability to reach merchants in a way that other wallets cannot due to having both the NFC (near-field communication) and MST (magnetic secure transmission) technologies.

blockchain 60

blockchain Bitcoin Lending Innovation 60

CB Insights

APRIL 10, 2019

Tellers would know customers’ names and account information, offering a better and less clunky customer experience. A number of restaurants are using face scanning tech to improve customer experience, especially for repeat visitors. Food & Beverage. Consumer Electronics.

Industry 78

Industry Examples Security Technology 78

Gonzobanker

SEPTEMBER 9, 2016

When you want to know about what is going on with, let’s say, online lending, or Bitcoin, or Samsung Pay, or cloud computing, is your vendor bringing the information to you about latest developments? Who talks about and shares the “great” customer experience? Is my vendor doing research for me or am I doing it for them?

System 60

System US Management Technology 60

William Mills

AUGUST 11, 2016

And so if you’re a financial institution you have to have a strategy, and you have to have it in place by mid-year when this launches– where it’s going to move the market at least the 10 percent that we know that are always in flux, which are predominantly Millennials, which are your most transaction rich customer base.

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

JUNE 29, 2017

I believe Apple Pay — and the other mobile wallets such as Android Pay, Samsung Pay, etc — are the natural evolution of PayPass/payWave, allowing biometrics to secure larger-value transactions and to essentially bring convenience and speed to the consumer. and (3) facilitated the rapid adoption of mobile banking.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MARCH 4, 2019

And it was also found that digital devices from the likes of Samsung as well as Apple are forecast to be popular with this demographic along with food and beverage brands. From RV shares to home shares, online platforms must work to enhance customer experiences to help serve their users.

Innovation 116

Innovation Branding Samsung Online 116