PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

MAY 31, 2016

“We want to be in an open wallet ecosystem,” Hari Gopalkrishnan, client-facing platforms technology CIO at Bank of America Merrill Lynch, told Bank Innovation. What BoA has also been focused on is promoting Samsung Pay and Android Pay as a way to make contactless ATM withdrawals. It’s an open wallet strategy.”.

Mobile 100

Mobile America Samsung ATM 100

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

JANUARY 29, 2019

face pressure to step up technological advances, where inexorable movement toward digital and consumer-focused services can foster a disconnect that, left unaddressed, will turn loyalists fickle. That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. With an estimated population of just 5.47

National 133

National Training Bitcoin Samsung 133

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Payments had been relatively static with innovation around cash, checks and credit cards.

Security 100

Security CA Payments Big Data 100

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. From there, the purchase is completed either via eCommerce or by going to the store and doing a card-present transaction.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

JUNE 26, 2018

Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. With the addition of kiosks, McDonald’s , for example, is turning its eye to enhancing customer experience and choice. How do customers pay through these kiosks? annually. Stay tuned.

Examples 107

Examples Arizona Retail Illinois 107

PYMNTS

APRIL 12, 2016

That’s the mantra of innovators everywhere. That’s the conversation that Mike Lawlor, Chief Services Officer at USA Technologies , and Karen Webster had recently, where they kicked around the notion of “remote retail” as a new way to frame the unattended or vending segment. Meeting the consumer where they are.

Retail 100

Retail Technology Chicago Samsung 100

FICO

FEBRUARY 17, 2023

And I’m not alone, as many others are eagerly moving their payment information into things like Apple Wallet and Samsung Wallet for daily use. Innovation Born of Necessity Recently, my digital wallet visions were tested by my rusty golf skills. And as with any emerging technology, there are inherent risks that should be understood.

South Carolina 52

South Carolina Fraud Management Payments 52

Celent Banking

NOVEMBER 3, 2015

Mobile payments market in the US is only getting more complex, with Apple Pay, Android Pay and Samsung Pay already there, more “Pays” on the way (e.g. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

NCR

SEPTEMBER 13, 2016

Every innovation strives to be the next Uber of its industry. From Uber to AirBnB to TaskRabbit, technologies have emerged that have offered digital platforms to connect eager consumers directly with willing service providers. We have seen this scenario play out across different sectors. The same issue exists with mobile wallets.

Mobile 40

Mobile Payments Samsung Apple 40

PYMNTS

DECEMBER 30, 2016

But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible.

Tools 122

Tools Retail Payments US 122

Gonzobanker

NOVEMBER 9, 2015

Samsung Pay was launched in the United States after piloting in South Korea. Samsung bought LoopPay with its Magnetic Secure Transmission technology, which gives it the ability to reach merchants in a way that other wallets cannot due to having both the NFC (near-field communication) and MST (magnetic secure transmission) technologies.

blockchain 60

blockchain Bitcoin Lending Innovation 60

PYMNTS

JANUARY 12, 2020

12), as Samsung has unveiled its Galaxy XCover Pro, an enterprise-grade smartphone that comes pre-installed with Visa’s Tap to Phone app. The partnership with Samsung is the first time the Tap to Phone software has been integrated into a device. The mPOS landscape got more interesting today (Jan.

Retail 226

Retail Samsung Software Mobile 226

PYMNTS

MARCH 4, 2019

And it was also found that digital devices from the likes of Samsung as well as Apple are forecast to be popular with this demographic along with food and beverage brands. From RV shares to home shares, online platforms must work to enhance customer experiences to help serve their users.

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect?

Mobile 100

Mobile Samsung Payments Apple 100

Fintech Labs Insights

MARCH 13, 2017

It is worth keeping in mind that trends in proptech are controlled by the same forces that drive trends in other parts of technology such as fintech. One of the areas of almost unanimous prognostication was the prediction that technologies like virtual reality and augmented reality would become a larger part of proptech.

Big Data 20

Big Data blockchain Data Trends 20

PYMNTS

JUNE 29, 2017

That is how the world first met the iPhone a little over ten years ago in January 2007, when Steve Jobs took to the stage to announce Apple’s latest and greatest innovation. Apple created a movement that spanned across OS platforms toward truly consumer-friendly smartphones, where experience was re-imagined with “simplicity” in mind.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MAY 3, 2018

Using this methodology, we made our customers happier in the short term and had the pleasure of making them happy again with a continual flow of upgrades. Tipalti : Focus on the customer experience. A lot of our new business comes from customers passing the word on about us to others. Second, be patient.

Innovation 112

Innovation Customer Experience Payments Technology 112

PYMNTS

DECEMBER 27, 2019

Ignition of a new technology or idea in payments and commerce is always something of a tricky balancing act because consumers need a really good reason to change their well-entrenched habits. We didn’t need more than two hands to count the ones we felt were change-the-world sort of innovations. Here are four on that list.

Payments 139

Payments Innovation Study Data 139

William Mills

AUGUST 11, 2016

And so if you’re a financial institution you have to have a strategy, and you have to have it in place by mid-year when this launches– where it’s going to move the market at least the 10 percent that we know that are always in flux, which are predominantly Millennials, which are your most transaction rich customer base.

Branding 40

Branding Mobile Retail Strategy 40

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. Pretty good dashboard. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

NOVEMBER 1, 2018

Home improvement giant Lowe’s , for instance, recently began leveraging AR to address timeless consumer problems, according to Josh Shabtai, director of lab productions at Lowe’s Innovation Lab. What we are doing is solving age-old customer problems, and oftentimes, in new ways,” he said. The Future Of AR In Retail.

Tools 118

Tools Retail Online Video 118

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments.

Industry 101

Industry Technology Online Video 101

PYMNTS

NOVEMBER 12, 2018

Conversion is paramount then, and can get a boost when merchants offer a relatively wider range of payment methods and currencies to customers, while seeking to stanch decline rates. To do that, with each method brought on board, merchants must tailor their fraud efforts and how they approach the customer experience in general.

Cards 177

Cards Fraud System Payments 177