PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. From there, the purchase is completed either via eCommerce or by going to the store and doing a card-present transaction.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

JULY 23, 2019

Taking a cue from Etsy, which connects craftspeople to buyers, the site facilitates entrepreneurs and influencers to offer unique and customized experiences for the public. During customer sign-up, users are asked a number of questions to determine their travel style and how much they want to spend on their experiences.

Google 134

Google Mobile Apple Samsung 134

PYMNTS

JANUARY 29, 2019

By way of example, Fagan noted that with the “pays” ( Apple Pay , Google Pay and Samsung Pay ), if those firms tried to go individually to several thousand credit unions, the effort would be a struggle. For users, being able to use points accumulated at the point of sale, with ease, can be a game-changer, cementing loyalty for cards.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

AUGUST 17, 2017

Looking back over a five-year time frame, with an eye on innovation that has enabled all of the above top-down momentum in payments, the executive said the most important events have included a real “difference between infrastructure changes and what the customer might see.”. Some ideas and technologies evolve markedly, according to Norton.

Innovation 103

Innovation Payments Bitcoin Samsung 103

FICO

FEBRUARY 17, 2023

All I really think I need is an ID holder for my driver’s license, since I’ve migrated most other payments options like my debit card and credit cards to my digital wallet (AKA my smartphone). And I’m not alone, as many others are eagerly moving their payment information into things like Apple Wallet and Samsung Wallet for daily use.

South Carolina 52

South Carolina Fraud Management Payments 52

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience.

Security 100

Security CA Payments Big Data 100

NCR

SEPTEMBER 13, 2016

As things stand, there simply isn’t a strong motivating factor for people to pay with a mobile wallet – like Apple Pay, Android Pay or Samsung Pay – instead of their credit or debit cards. Clarabridge ‘Clarabridge Survey Finds that Banks Need to Bolster Customer Experience’ (August 19, 2016): [link].

Mobile 40

Mobile Payments Samsung Apple 40

PYMNTS

APRIL 12, 2016

Physical credit and debit card acceptance to, more recently, accepting payment via digital wallets, such as Apple Pay, Android Pay and Samsung Pay, now expand those possibilities. Building upon that, the focus in self-serve retail is now turning towards the further enhancement of the customer experience.

Retail 100

Retail Technology Chicago Samsung 100

Celent Banking

NOVEMBER 3, 2015

Mobile payments market in the US is only getting more complex, with Apple Pay, Android Pay and Samsung Pay already there, more “Pays” on the way (e.g. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

PYMNTS

JANUARY 12, 2020

12), as Samsung has unveiled its Galaxy XCover Pro, an enterprise-grade smartphone that comes pre-installed with Visa’s Tap to Phone app. And for [Visa], the question has always been: How do we help businesses of all sizes use those devices to better serve their customers?”. The mPOS landscape got more interesting today (Jan.

Retail 226

Retail Samsung Software Mobile 226

PYMNTS

MARCH 18, 2016

During the Who’s Powering New Rails At The Edge panel, it was made clear that the market need for new payment rails is not just about moving money but also the data involved to make that happen and the customer experience that will come as a result of faster payments. “The [mobile] wallet war is not about us against each other.

Innovation 100

Innovation Security Industry blockchain 100

Gonzobanker

NOVEMBER 9, 2015

Samsung Pay was launched in the United States after piloting in South Korea. Samsung bought LoopPay with its Magnetic Secure Transmission technology, which gives it the ability to reach merchants in a way that other wallets cannot due to having both the NFC (near-field communication) and MST (magnetic secure transmission) technologies.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Independent Banker

NOVEMBER 25, 2015

But now his current role is to focus entirely on developing forward-looking financial retail offerings, including mobile and online banking, card technologies and other emerging channels and devices. “We The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

William Mills

AUGUST 11, 2016

The consumer picks where they’re going to pay, what they’re going to pay, how much they’re going to pay; if they’re going to pay it back, if it’s a credit card, and how and so forth. So obviously retailers have developed their own preferred payment tenders right, private label credit cards, gift cards, so forth.

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

MAY 22, 2017

The big reveal when it comes to mobile payment experiences is that from the consumer side of the equation, the payment part is far from the most relevant detail. Instead, consumers, she said, are looking for mobile experiences that create value for them that happen to include payment. As the webinar ended, Webster did have an up note.

Online 111

Online Mobile Security Retail 111

PYMNTS

MAY 5, 2016

have divided into three main camps: Android (Google), Apple and, most recently, Samsung. These NFC-enabled payment platforms (that’s Android Pay, Apple Pay and Samsung Pay, respectively) have, in just a matter of years, revolutionized the way consumers interact at the point of sale. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

CB Insights

APRIL 10, 2019

Face scanning helps to prevent fraud by eliminating the need for a PIN or even a card swipe, both of which are susceptible to being stolen. Tellers would know customers’ names and account information, offering a better and less clunky customer experience. Food & Beverage. Consumer Electronics.

Industry 78

Industry Examples Security Technology 78

PYMNTS

JUNE 29, 2017

Having redefined the user experience in mobile, the iPhone was then the catalyst for a brand new ecosystem for apps, with the ability to charge accounts and bring hundreds of millions of consumer cards on file. They have focused on enhancing the customer experience, and adding payments is an extension of that strategy.

Apple 150

Apple Mobile Innovation social media 150

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Customers. Fiserv & Samsung , fiserv.com @Fiserv @Samsung. Richard Lobovsky.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

MAY 3, 2018

Using this methodology, we made our customers happier in the short term and had the pleasure of making them happy again with a continual flow of upgrades. Tipalti : Focus on the customer experience. A lot of our new business comes from customers passing the word on about us to others.

Innovation 112

Innovation Customer Experience Payments Technology 112

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. ” Customer Service: Customer experience goes virtual with conversational AI. Store closures and physical distancing measures have made customer service challenging. Industrial automation & robotics. Online grocery.

Industry 101

Industry Technology Online Video 101

PYMNTS

NOVEMBER 12, 2018

Conversion is paramount then, and can get a boost when merchants offer a relatively wider range of payment methods and currencies to customers, while seeking to stanch decline rates. To do that, with each method brought on board, merchants must tailor their fraud efforts and how they approach the customer experience in general.

Cards 177

Cards Fraud System Payments 177