PYMNTS

FEBRUARY 27, 2020

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

JANUARY 16, 2018

The Google generation is changing industries from retail to call centers — and everything in between. The call center software solutions provider is working with cloud communications software and solution provider IMImobile to integrate omnichannel chat capabilities into NICE inContact’s CXone cloud customer experience platform.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

JUNE 26, 2018

Not all kiosks are as high-tech as CaliBurger’s machines, but QSRs and other retailers are rolling out their own versions of the machines across the country. According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. annually.

Examples 107

Examples Arizona Retail Illinois 107

PYMNTS

JANUARY 12, 2020

12), as Samsung has unveiled its Galaxy XCover Pro, an enterprise-grade smartphone that comes pre-installed with Visa’s Tap to Phone app. The partnership with Samsung is the first time the Tap to Phone software has been integrated into a device. Optimizing the Digital Transformation of Retail .

Retail 226

Retail Samsung Software Mobile 226

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience.

Technology 171

Technology Retail Cards Customer Experience 171

PYMNTS

JULY 23, 2019

Taking a cue from Etsy, which connects craftspeople to buyers, the site facilitates entrepreneurs and influencers to offer unique and customized experiences for the public. During customer sign-up, users are asked a number of questions to determine their travel style and how much they want to spend on their experiences.

Google 134

Google Mobile Apple Samsung 134

PYMNTS

OCTOBER 6, 2016

Apple Pay, Android Pay, Samsung Pay, Walmart Pay, Chase Pay – the list goes on and we would be remiss if we didn’t note that those outside the box thinkers at PayPal also belongs – even if they did put the “Pay” first. There are 25 million active cardholders across the U.S.

Mobile 184

Mobile Samsung Cards Apple 184

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

PYMNTS

JANUARY 24, 2019

The retail chain also plays a role in another acquisition idea, this one floated by activist hedge fund Elliott Management (which owns more than 4 percent of eBay) and Starboard Value LP. That news came as Jet revamped its eCommerce website to better compete with Amazon. Other big and memorable eCommerce deals include Ariba’s $1.86

Google 115

Google Analysis Branding Samsung 115

PYMNTS

SEPTEMBER 6, 2016

In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. Telcos and retailers weren’t far down the list.

Security 100

Security CA Payments Big Data 100

PYMNTS

AUGUST 17, 2017

Until now, and particularly on the retail side, payments have been shepherded through batch processing, making the shift a fundamental one. He pointed to bill payments, for example, as things overlaid on top of real-time payments functionality — and which enable customers to take advantage of speed and convenience.

Innovation 103

Innovation Payments Bitcoin Samsung 103

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland Trust Co.

Innovation 70

Innovation Community Bank social media Community 70

Celent Banking

NOVEMBER 3, 2015

Mobile payments market in the US is only getting more complex, with Apple Pay, Android Pay and Samsung Pay already there, more “Pays” on the way (e.g. Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. how to trigger payment, where it is accepted, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

PYMNTS

MAY 22, 2017

Omnichannel/omnicommerce can refer to any number of individual practices: BOPIS (buy online, pick up in-store), curbside pick-up, BORIS (buy online, return in-store), scanning barcodes for price comparisons — that all amount to describing one major change in how retail and the customer journey works, according to Webster.

Online 111

Online Mobile Security Retail 111

CB Insights

APRIL 10, 2019

From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Linking facial recognition to personalization for shoppers presents a big opportunity in retail. Law Enforcement. Food & Beverage. Consumer Electronics.

Industry 78

Industry Examples Security Technology 78

William Mills

AUGUST 11, 2016

We pride ourselves in helping financial institutions, retailers and all of the stakeholders within the mobile payments food chain devise strategy and tactics for winning the mobile moment. And guys how should retailers go about building relationships with financial institutions to gain acceptance of their mobile payment products?

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

MAY 5, 2016

have divided into three main camps: Android (Google), Apple and, most recently, Samsung. These NFC-enabled payment platforms (that’s Android Pay, Apple Pay and Samsung Pay, respectively) have, in just a matter of years, revolutionized the way consumers interact at the point of sale. initiative.

Mobile 100

Mobile Samsung Payments Apple 100

Gonzobanker

NOVEMBER 9, 2015

We are rotating the team, as Misters Kilmer and Weikart reported that rehab from BAI Retail Delivery is taking a bit longer than estimated.) Samsung Pay was launched in the United States after piloting in South Korea. Lots of talk about innovation and customer experience. Big stories/buzz.

blockchain 60

blockchain Bitcoin Lending Innovation 60

PYMNTS

NOVEMBER 1, 2018

To solve this problem, many retailers are looking to utilize augmented reality (AR) to enhance the shopping experience. What we are doing is solving age-old customer problems, and oftentimes, in new ways,” he said. Solving Customer Complications. Gamifying The Retail Space. The Future Of AR In Retail.

Tools 118

Tools Retail Online Video 118

PYMNTS

JUNE 29, 2017

And that growing spend, apart from being visible by the numbers, is also visible in falling foot traffic to physical retailers, as consumers are increasingly preferring to shop (and browse and price compare) with their phones, as opposed to physically appearing at the mall. That’s an estimated $1.3

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

MARCH 4, 2019

Faced with this up-and-coming generation, retailers and brands, as well as payment providers, are already preparing for the arrival of Gen Z as adult consumers. And it was also found that digital devices from the likes of Samsung as well as Apple are forecast to be popular with this demographic along with food and beverage brands.

Innovation 116

Innovation Branding Samsung Online 116

PYMNTS

DECEMBER 27, 2019

And of the customers who choose digital, he noted 9 out of 10 will pick an instant payment if available. I think some things are obviously so much better when it comes to customer experience that ultimately when they are in the market, they are just going to change it. More efficiently we are not suited to judge.

Payments 139

Payments Innovation Study Data 139

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Customers. Fiserv & Samsung , fiserv.com @Fiserv @Samsung. Richard Lobovsky.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. Retail: Shopping goes even more online as grocery joins the e-commerce ranks. But it only accounted for about 6% of the wider grocery retail market.

Industry 101

Industry Technology Online Video 101