Perficient

OCTOBER 20, 2020

In fact, 61% of businesses see an increase in customer loyalty , as well as gain other benefits such as increased revenue and profit margin, and higher inventory turnover levels due to complete supply chain transparency. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

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NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

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Perficient

JANUARY 19, 2021

Much has changed in the world of commerce this year due to the COVID-19 pandemic, and retailers have had to adapt quickly to circumstances and shift their business models to thrive, especially with their return processes. Less mature retailers that do not automate returns often take more time to process. How Brands are Adapting.

Retail 309

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Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

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Abrigo

FEBRUARY 13, 2020

This strategy has paid off, propelling customer satisfaction by creating highly personalized advice that meets their needs, according to J.D. Power’s 2020 Customer Satisfaction Survey. Create a more personalized customer experience and manage your relationships more efficiently. Customize banking relationships at scale.

Community 273

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PYMNTS

JUNE 24, 2020

On a recent National Retail Federation webinar Target CEO Brian Cornell was asked about the most important factors facing retailers as they continue to deal with the business disruption caused by the pandemic. But how exactly can retailers build an intangible like trust in the current environment? Trust,” he said. “I

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PYMNTS

OCTOBER 20, 2017

In an upcoming webinar , Suzanne Galvin, SVP of product management for US Bank, will dive into these issues with Karen Webster. Ahead of the webinar, Galvin and Webster sat down to skim the surface of some of these topics. “Customers are more comfortable with online and mobile options in financial services.

ATM 101

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Perficient

SEPTEMBER 29, 2020

In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discuss: How marketers have already adapted and where they see the most opportunity moving forward. Ways to identify and meet changing customer expectations, wants, and needs. Missed the webinar?

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NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

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Cisco

SEPTEMBER 6, 2019

Retail banks are taking artificial intelligence and machine-learning technologies and running with them. Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. As retail banking gets more digital, it also gets more personalized. It’s personal. Memos matter.

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Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. They see partnering as very much a chance to ‘bolt in’ a better customer experience to their legacy back end in a time frame that can allow them to stay competitive.”. Register here.

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CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

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PYMNTS

MARCH 3, 2017

Coming from a background in behavioral analytics, Hannah now helps the banking industry learn how to deliver a flawless customer experience, while preventing online fraud. Hannah takes great pride in sharing best practice and shifts in technology, regulation, and customer experience demands.

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FICO

AUGUST 21, 2020

At the same time, banks doubled down on their commitment to customer service and experience; customer acquisition was a major challenge during the Great Recession, so focusing on the retention of good customers became a priority. Turning Up Fraud Defenses—and Customer Education.

Fraud 52

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Accenture

SEPTEMBER 13, 2019

Instant payments are also top-of-mind as customer experience becomes the currency of competitiveness in retail and commercial payments. For more insights on real-time payments, listen to a recent webinar, Real-time payments in the United States: A game of inches. 1 InstaPay Tracker. billion by 2023”. 5 [link].

United States 151

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Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

JUNE 8, 2016

Coming from a background in behavioral analytics, Preston now helps the banking industry learn how to deliver a flawless customer experience, while preventing online fraud. Preston takes great pride in sharing best practice and shifts in technology, regulation, and customer experience demands. Digital Discussion Host: .

CA 100

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Cisco

APRIL 2, 2018

This research shows that the customer no longer compares the financial services provider to their peers, but against Amazon and Google. They want the same experience and ease of doing business they are accustom to from retailers. Digital Transformation for the Retail Banking Industry. Related Reading.

social media 48

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PYMNTS

MAY 22, 2017

Omnichannel/omnicommerce can refer to any number of individual practices: BOPIS (buy online, pick up in-store), curbside pick-up, BORIS (buy online, return in-store), scanning barcodes for price comparisons — that all amount to describing one major change in how retail and the customer journey works, according to Webster.

Online 111

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Gonzobanker

JULY 10, 2020

Elevate priorities that support digital, automation and customer experience. Major retailers have announced closings of 8,700 locations in the United States since the start of the pandemic. a live webinar during which they’ll dig deeper into this topic. What businesses need capital in the interim? Be M&A ready.

Risk Management 88

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Perficient

JANUARY 5, 2021

Digitalization of online shopping experiences is at the greatest it has ever been, especially the emphasis on creating a safe and exceptional space for customers to shop. I recently participated in IBM’s live webinar series, LinkedIn LIVE, to talk about what we have learned from Cyber Week, which includes Black Friday and Cyber Monday.

Online 508

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Bank Innovation

MARCH 19, 2020

How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? What is the role of innovation in response to these rapidly unfolding events? How will banks and startups work together?

Meeting 293

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FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. We’re hosting a webinar on October 2 to discuss how to do this the right way — here is the challenge we see.

Customer Experience 53

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Gonzobanker

NOVEMBER 5, 2018

Second is educating consumers on the institution’s digital capabilities, highlighting the functionality and flexibility the customer demands. Now think about the employee serving the customer. What kind of individual is needed to create a differentiated customer experience? Confident and engaging, without a doubt.

Payments 103

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NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. Banks should always be looking forward. In the financial services industry today, innovation can take many forms. A developing technology. Keep up or get left behind.

ATM 40

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South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. ” It is a must-have.

social media 195

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Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. How banks and credit unions use genAI today Short supporting copy.

Examples 221

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FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

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FICO

JANUARY 19, 2018

A textbook example of this would be Amazon and eBay disrupting the retail sector. Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience.

Analytics 45

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PYMNTS

NOVEMBER 14, 2016

– Driving towards a universal customer experience to offer the same services in a physical and digital environment. – Providing a simplistic administration experience to manage all accounts in a single merchant account. Key Takeaways Include: – 2016 consumer holiday shopping trends and analysis.

Trends 100

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Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Independent Banker Survey. Growing loans, earnings are banks' top challenges in 2021. “For

Lending 221

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PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But no matter how big or small a retailer is, the implementation of omnichannel always seems to be much easier said than done.

Mobile 100

Mobile Retail social media Payments 100

NCR

MAY 24, 2017

And are you able to deliver consistent, relevant messaging to customers across all channels, physical and digital? Learn more about omni-channel consumer experiences by joining this webinar hosted by NCR: Americas , EMEA , APAC.

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