Perficient

DECEMBER 4, 2020

Many retail or consumer goods businesses have had to switch from traditional, in-person shopping experiences to digital buying. This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers.

Customer Experience 309

Customer Experience social media Branding Retail 309

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

Retail 137

Retail Millennials New York City social media 137

South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. ” It is a must-have.

social media 195

social media Training Customer Experience Community Bank 195

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. They want the same experience and ease of doing business they are accustom to from retailers. Related Reading.

social media 48

social media Tools Industry Retail 48

Gonzobanker

JULY 10, 2020

Elevate priorities that support digital, automation and customer experience. Major retailers have announced closings of 8,700 locations in the United States since the start of the pandemic. a live webinar during which they’ll dig deeper into this topic. What businesses need capital in the interim? Be M&A ready.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But no matter how big or small a retailer is, the implementation of omnichannel always seems to be much easier said than done.

Mobile 100

Mobile Retail social media Payments 100