Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Credit Risk Management. Independent Banker Survey. Member Business Lending. SBA Lending.

Lending 221

Lending Technology Survey Examples 221

FICO

AUGUST 21, 2020

At the same time, banks doubled down on their commitment to customer service and experience; customer acquisition was a major challenge during the Great Recession, so focusing on the retention of good customers became a priority. Turning Up Fraud Defenses—and Customer Education. by Doug Clare.

Fraud 52

Fraud Customer Experience Tools Analysis 52

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

Gonzobanker

JULY 10, 2020

Now that the PPP frenzy is over, get ahead of your next loan opportunity and start managing your portfolios. Elevate priorities that support digital, automation and customer experience. Will an ITM or ATM be enough to retain customers? Risk Management. Where will you see TDRs emerge? Be M&A ready.

Risk Management 88

Risk Management Capital Strategy social media 88

Accenture

SEPTEMBER 13, 2019

Many view instant payments as a powerful catalyst to re-architect financial infrastructures and how payments are managed. Instant payments are also top-of-mind as customer experience becomes the currency of competitiveness in retail and commercial payments. Playing catch-up. 1 InstaPay Tracker. billion by 2023”.

United States 151

United States Payments US Survey 151

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. This research shows that the customer no longer compares the financial services provider to their peers, but against Amazon and Google.

social media 48

social media Tools Industry Retail 48

Bank Innovation

MARCH 19, 2020

How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? What is the role of innovation in response to these rapidly unfolding events? How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. We’re hosting a webinar on October 2 to discuss how to do this the right way — here is the challenge we see.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. Banks should always be looking forward. In the financial services industry today, innovation can take many forms. Keep up or get left behind.

ATM 40

ATM Cards Examples Technology 40

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

PYMNTS

NOVEMBER 14, 2016

– Driving towards a universal customer experience to offer the same services in a physical and digital environment. – Providing a simplistic administration experience to manage all accounts in a single merchant account. Key Takeaways Include: – 2016 consumer holiday shopping trends and analysis.

Trends 100

Trends Innovation Strategy California 100

FICO

JANUARY 19, 2018

A textbook example of this would be Amazon and eBay disrupting the retail sector. Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience.

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But no matter how big or small a retailer is, the implementation of omnichannel always seems to be much easier said than done.

Mobile 100

Mobile Retail social media Payments 100