PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

Accenture

SEPTEMBER 13, 2019

Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Instant payments are also top-of-mind as customer experience becomes the currency of competitiveness in retail and commercial payments. It is a hydra.

United States 151

United States Payments US Survey 151

PYMNTS

JUNE 8, 2016

And you’ll be able to examine how CA’s payment security solutions have helped those banks decrease eCommerce fraud, increase revenue, reduce card operations costs and, most importantly, improve their cardholders’ overall online shopping experience. – Is your data at the center of your security strategy? Digital Discussion Host:

CA 100

CA Payments Security Customer Experience 100

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Meanwhile, businesses that flourished in the pandemic may look to expand operations.

Lending 221

Lending Technology Survey Examples 221

Cisco

APRIL 2, 2018

This research shows that the customer no longer compares the financial services provider to their peers, but against Amazon and Google. They want the same experience and ease of doing business they are accustom to from retailers. Digital Transformation for the Retail Banking Industry. Related Reading.

social media 48

social media Tools Industry Retail 48

PYMNTS

MAY 22, 2017

Omnichannel/omnicommerce can refer to any number of individual practices: BOPIS (buy online, pick up in-store), curbside pick-up, BORIS (buy online, return in-store), scanning barcodes for price comparisons — that all amount to describing one major change in how retail and the customer journey works, according to Webster.

Online 111

Online Mobile Security Retail 111

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Elevate priorities that support digital, automation and customer experience. Major retailers have announced closings of 8,700 locations in the United States since the start of the pandemic.

Risk Management 88

Risk Management Capital Strategy social media 88

Gonzobanker

NOVEMBER 5, 2018

Second is educating consumers on the institution’s digital capabilities, highlighting the functionality and flexibility the customer demands. Now think about the employee serving the customer. What kind of individual is needed to create a differentiated customer experience? Confident and engaging, without a doubt.

Payments 103

Payments Cards Apple Tools 103

NCR

MAY 24, 2017

What is the most effective way to engage customers – both existing and prospective? For today’s financial services organizations – which are operating in an increasingly competitive and dynamic industry – it’s more important than ever to drive more meaningful engagement with customers.

Marketing 81

Marketing ATM Marketing Strategies Strategy 81

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. And how much more convenient for them [the recipient] to operate on a code basis, with a one-off code, rather than actually having to have a card they use at the ATM.”

ATM 40

ATM Cards Examples Technology 40

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But no matter how big or small a retailer is, the implementation of omnichannel always seems to be much easier said than done.

Mobile 100

Mobile Retail social media Payments 100