Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. Banks in other regions are also dealing with data breaches of their own, such as U.K. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Technologies such as predictive analytics and target marketing enable employees to help more customers per hour, and advanced self-service stations equipped with touchscreens may eliminate the need for customers to interact with human bankers.

ATM 151

ATM Fraud Study Regional 151

NCR

SEPTEMBER 14, 2016

Advanced customer engagement platforms: Moving towards more self-service technologies in branch and off site brings considerable advantages in the efficient operation, of consumer friendly transaction service offers. And technology is making it easier than ever to do that. Image Credit: iStockphoto/AzmanL.

Customer Experience 40

Customer Experience Strategy Training Operations 40

PYMNTS

OCTOBER 22, 2019

ODX ‘s technology allows banks to wield an array of data from the small business applicant and third parties to enhance underwriting, and process credit and security information, the companies noted. Funds can be disbursed into their Investors Bank account within minutes.

Lending 101

Lending New Jersey Online Customer Experience 101

PYMNTS

JUNE 26, 2017

These services are not just enabling merchants to offer consumers greater convenience, but are also providing new opportunities to foster customer engagement, beef up payment security and collect data insights. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

PYMNTS

OCTOBER 21, 2016

What’s more, the report found managed services are considered crucial, as they are directly related with customer experience; companies cannot afford to compromise on this factor as it helps them sustain their position in the market. Manufacturing is expected to have the largest market size this year.

Management 100

Management Marketing Regional System 100

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

FEBRUARY 11, 2019

“It is our strategic direction to enhance our digital technology capability, to deliver a better customer experience,” said Thanachart Bank EVP of Retail and Small Business Banking Anuwat Luengtawekul in a statement. The trade finance gap across Asia is also a key opportunity for the firm.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

OCTOBER 8, 2019

On the one hand, this is good news, Bayliss told PYMNTS in a recent interview, because a phased supervisory period presents an opportunity for all the stakeholders in the payments and commerce ecosystem to make sure they are technologically and operationally prepared to roll out the best possible version of technology that supports SCA.

Compliance 156

Compliance Security Industry Regulation 156

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. Keeping payments seamless is one way for marketplaces to retain consumer trust, as the process is foundational to customers’ experiences.

Payments 137

Payments Fraud Regulation Innovation 137

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. Banks need to elevate their chief information security officer (CISO) role and beef up security talent … NOW!

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. secured $40 million in Series C funding, reports this week said. Continually improving our customers’ experience with BitPay is a priority for us as we plan our next steps for product development.”.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

PYMNTS

AUGUST 20, 2018

Automation, bots, blockchain — the deluge of technologies flooding the enterprise today can be overwhelming. Reports in Total Security Daily Advisor covered the survey findings, which explored how blockchain and cryptocurrencies are impacting the accounting and finance functions of corporations. In the U.S.,

blockchain 103

blockchain Survey cryptocurrency Technology 103

FICO

NOVEMBER 16, 2022

The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. Pain Points in Fraud Management Vary by Region. Investing in Fraud Prevention and Detection. Putting It All Together.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital.

How To 136

How To Risk Management Technology US 136

PYMNTS

SEPTEMBER 21, 2016

Both Uber and its main competitor in India, Ola, hold more than 70 percent of their revenue from only five cities in the whole country: Bengaluru, Hyderabad, Chennai, Delhi-National Capital Region and Kolkata. Uber maintains that it simply connects drivers with passengers and continues to add additional investment in its customer experience.

Maine 100

Maine Customer Experience Regional National 100

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

JANUARY 21, 2021

In addition, Drip uses technology and data to calibrate and price the risk involved in brokering these deals, seizing upon the increased digitization of trade-related data records in recent years. The penetration of international banks is pretty limited in these regions, and domestic banks are also somewhat limited,” he said. “So,

Capital 259

Capital US Data blockchain 259

PYMNTS

MAY 10, 2018

In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker.

America 114

America Regional Mobile Cards 114

PYMNTS

APRIL 1, 2020

Debit cards secured with PINs came into wide use in the 1990s, and regional card networks often processed such payments at the time. Customers can easily type PINs into stores’ physical keypads, but this process does not translate smoothly to eCommerce checkouts. Online sellers could instead rely on 3D Secure 2.0

Cards 141

Cards Payments Security Fraud 141

PYMNTS

NOVEMBER 7, 2018

Management also stated that the CLUB Certificate Program — defined as whole loan transactions structured as tradable pass-through securities — is nearing the $1 billion mark, after having been launched less than a year ago, in December of 2017. CEO Sanborn stated that that engagement with the Federal Trade Commission remains ongoing.

Taxes 159

Taxes Management Risk Management Capital 159

Bobsguide

FEBRUARY 22, 2022

It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions. Further, it can leverage TCS’ fintech partner ecosystem to accelerate innovation and create superior and contextual experiences for its customers.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

OCTOBER 7, 2016

Manchester is known for its world class universities, leaders in technology and science. Newns noted that the strength of Manchester’s digital infrastructure has made it attractive to various fast-growing SMEs looking to establish and grow their technology footprint. employing 63,500 people and generating GVA of £3.1

Fintech 201

Fintech Industry Big Data Trends 201

FICO

DECEMBER 2, 2020

While there is still some way to go for banks in SE Asia when it comes to utilizing real-time digital identity capture and verification, they are out in front of some other regions. A leading Southeast Asian Bank worked with FICO to deploy an AI-based, biometrics solution to give them a seamless and secure digital platform.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

MAY 2, 2016

Walmart is open — not just for business but to new technology ideas. It is looking to startups to potentially lead growth with big ideas and new technology solutions from small, agile companies. It is looking to startups to potentially lead growth with big ideas and new technology solutions from small, agile companies.

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

MARCH 27, 2020

I had an interest in leveraging technology to make that possible.”. Focusing On Customer Service. Farmer’s Fridge developed the technology that powers its smart machines in-house, Saunders explained. Looking at our customers, for example: What items did we recommend? How did that affect their loyalty?”.

Milwaukee 130

Milwaukee Meeting New York City Data 130

FICO

SEPTEMBER 8, 2022

In Asia, these technologies are being adopted by a rapidly growing middle class with increasing disposable income and a rising demand for financial services. The story is similar in Malaysia, with 1 in 3 ranking security first and a further 1 in 4 ranking it second. The adoption has of course been turbo-charged by the pandemic.

Fraud 52

Fraud Payments Survey Security 52

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. The country’s initiative is well-known for its desire to harness both technology and information to make Singapore a better place to live. “A With an estimated population of just 5.47

National 133

National Training Bitcoin Samsung 133

PYMNTS

AUGUST 4, 2017

While the firm said it is closing one of its companies “as part of a planned restructure,” and assured that customers wouldn’t be affected, the news did raise concerns over its financial health. PYMNTS breaks down the major AltFin investment rounds below, plus covers the other B2B FinTechs that were able to secure new funding.

Lending 109

Lending Capital Fintech Data 109

CB Insights

APRIL 10, 2019

The biometric software behind facial recognition applications can identify facial structures, contours, and expressions, making it a no-brainer for security and identification purposes. While the technology is still developing, many companies (including Amazon) are banking on it as a disruptive force in a myriad of markets.

Industry 78

Industry Examples Security Technology 78

FICO

MAY 8, 2019

a leading payments technology company, has achieved significant results by creating a centralized underwriting management solution on the FICO® Decision Management Platform (DMP). The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth.

New York City 51

New York City Management Innovation New York 51

PYMNTS

APRIL 20, 2017

“The challenger banking industry is one of the most fascinating examples of digital empowerment within financial services, thanks to its pace of innovation and the heavy focus on technology-driven customer centricity,” Mohan wrote. This digital approach also enables challenger banks to make new uses out of customer data.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

JUNE 15, 2017

As a result, fraud management in retailing may not be as well-informed as it could be when it comes to detecting and preventing fraud, while at the same time promoting an optimal customer experience. The true value of this information is then diluted. In other words, a cookie cutter approach won’t suffice.

Fraud 115

Fraud Data Tools Management 115