PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. A report from Tampa, among others, showed that few of the outlet stores took advantage. A report from Tampa, among others, showed that few of the outlet stores took advantage. Many did not.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Digitising back office operations is a critical step towards transitioning to online commerce," Perkins added.

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

MAY 21, 2020

Any doubt about the seismic scale of the digital shift was put to rest this week as Walmart (up 75 percent) and Target (up 141 percent) reported earnings that showed clear spikes in eCommerce as a result of the pandemic. At Narvar, returns are more of a post-purchase customer strategy than a drain on cash flow.

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? Now there are signals that a physical retail rebound is forming up. Another example is Amazon, whose touchless retail concepts give a good look at in-store experiences to come. “Of

Retail 261

Retail Millennials Online Tools 261

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. . “The

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

AUGUST 13, 2020

To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. said in an announcement that it intends to open four online shopping fulfillment centers, seven bulk distribution hubs and 50 cross dock delivery terminals over the year and a half to come. The retailer unveiled an investment of $1.7

Online 142

Online Nashville Tennessee Retail 142

PYMNTS

APRIL 16, 2019

Retail apocalypse? Whatever you want to call the decline of brick-and-mortar retail – and it’s getting worse, according to a few recent reports – it’s not good. merchants this year already have said they will shutter nearly 6,000 physical retail locations – that’s more than the nearly 5,900 closings for the entire year of 2018.

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

DECEMBER 29, 2016

Commerce Department ’s November report, which highlighted a slow start to the holiday shopping season. For many merchants, PaaS solutions are quickly becoming the answer to providing smoother and meaningful payments experiences to customers. Their dissatisfaction was more than evident in the U.S.

Online 144

Online Report Massachusetts Customer Experience 144

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

AUGUST 23, 2019

As reported by The Business Times , in Singapore, Tin Men Capital, a venture capital firm focused on B2B tech startups, led a $5 million Series A funding round to invest in RateIt. Ratelt operates as a real-time customer experience management platform, according to reports. million in venture capital. Infra.Market.

Online 179

Online Metro Capital Customer Experience 179

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

OCTOBER 13, 2020

Shoppers may be quick to take their business elsewhere if these demands are not met, with 66 percent of respondents saying they had at least once given up opening accounts due to poor experiences. The Federal Trade Commission reported recently that credit card fraud is now the most common form of identity theft.

Report 174

Report Fraud Tools Security 174

PYMNTS

JUNE 18, 2020

reported that net sales plunged by 44.7 The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. The retailer said it has put into place many procedures to safeguard the wellness and safety of shoppers as well as staff members as retail locations open again.

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

OCTOBER 16, 2018

A report has found that opening a new brick-and-mortar location can cause a significant boost in a retailer’s online traffic. According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows.

Study 122

Study Online Retail Branding 122

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. “At Lexus, we have always held guest experience as our top priority.

Online 151

Online Management social media Branding 151

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials.

Fraud 255

Fraud Online Retail Examples 255

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. At a high level, retail banking didn’t score as well as other industries with a 341, 174 points lower than retail’s 515. Bank responded to 71 percent.

Retail 103

Retail Study Online Mobile 103

PYMNTS

AUGUST 11, 2020

The real action, however, is in concepts that disrupt the dealership model and the punchline-worthy bad customer experiences long associated with it. In the used car market, Carvana reported a resounding second quarter, with revenues of $1.12 That’s a really difficult way to experience a car.

Online 157

Online Michigan Trends Marketing 157

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats. China’s Digital Coffee Market.

Online 131

Online Retail Mobile United States 131

PYMNTS

SEPTEMBER 28, 2020

Online car-buying continues its momentum as CarMax , which bills itself as the largest retailer of used cars, has announced the completion of its digital rollout, which the company says gives CarMax the largest addressable market in the used car industry. The platform focuses on personalizing the customer experience.

Online 233

Online Retail Customer Experience Report 233

PYMNTS

NOVEMBER 3, 2017

Online home goods and furniture retailer Wayfair has seen its shares go up and down in the wake of earnings reported earlier this week, according to Thursday (Nov. 2) reports from retail news site Retail Dive. Within the numbers, online shopping trends shone. million users. and Germany.

Online 105

Online Retail Customer Experience Course 105

PYMNTS

OCTOBER 8, 2018

In a press release , the companies said that with the deal customers will get a more personalized shopping experience, whether that’s in a physical store or online. H&M is also making an investment of $20 million in the payments company, according to reports. and Sweden in the first phase of deployment.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

JANUARY 8, 2021

Amazon has ended one of its first efforts to sell food online, with the eCommerce retailer closing its Prime Pantry service. Many items available under the Prime Pantry name in the past were integrated into its main website, Bloomberg reported. “As

Maine 269

Maine Retail Customer Experience Report 269

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168