PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

NOVEMBER 27, 2019

Online small business lending platform Funding Circle is launching a new feature for U.S. At Funding Circle, we are committed to the best customer experience, which includes creating flexibility for our borrowers,” said Funding Circle U.S. operations moved to quell concerns over investors’ inability to withdraw funds.

Customer Experience 132

Customer Experience Lending Operations Capital 132

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Why Friction Persists. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

DECEMBER 11, 2020

The Customer Experience. Today, many accountants continue to rely on outdated processes to create lackluster invoices for their customers. But this environment doesn't just mean that accounting firms' AR operations are facing friction.

Customer Experience 223

Customer Experience Payments Industry Trends 223

PYMNTS

JUNE 15, 2020

But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming). For the record, webrooming was beating showrooming in a survey conducted in late 2019.

Retail 175

Retail Survey Comparison Online 175

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Apple is planning to make this service available at both online and retail stores – if you can use Apple Pay for it, you can use Apple Pay Later for it.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 28, 2019

Supermarket giant Kroger and online grocery retailer Ocado are joining forces to build the second of 20 planned automated warehouse facilities. The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release.

Florida 129

Florida Customer Experience Mobile Cards 129

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. according to company officials on a webcast on Tuesday (Jan. Tax Impact.

Taxes 130

Taxes Online Leadership Report 130

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. Unfortunately, this current environment presents some of those opportunities.”. Permanently. After all, consumers won’t suddenly go back to the way they used to live.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JULY 24, 2020

We don’t require dozens of people at our store to have an operating four-wall showroom,” CEO Drew Green told Karen Webster in a recent conversation. And lastly, the chain offers something Green said he thinks will be critical to all of retail in the pandemic era: a better-curated, personalized experience for consumers.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JUNE 25, 2019

Yet, when one views the global digital economy and landscape, it’s easy to think that the whole world of retail is, indeed, moving toward a future that will be defined by online marketplaces. Apologies to the Bard — and some of our high school English teachers — for tweaking that famous line. Moving Parts.

Operations 143

Operations Software Online Payments 143

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. It’s accelerated online shopping, and it’s doing the same thing for businesses. Embracing Existing Payments Infrastructure.

Innovation 297

Innovation Fintech Cards Payments 297

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 166

Fintech Customer Experience Conference Technology 166

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. It turns out that, for online retail last year, the “fraudliest day” was Dec. To that end, Sift Science said Tuesday (Oct.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

MARCH 26, 2019

The high usage of voice – which is one of the fastest-growing adopted consumer technologies – “presented a tremendous opportunity” for ordering at restaurants due to “the speed and convenience voice allows to the consumer,” Sandler told PYMNTS in an interview.

Technology 121

Technology Maine Study Google 121

PYMNTS

JUNE 8, 2016

On Tuesday, June 28th at 1:00 PM (EST) join Karen Webster, CEO of MPD and CA Technologies presenters Carol Alexander, Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, and Hannah Preston, Solution Strategist, Payment Security Division, as they discuss regulatory disruption. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

Accenture

OCTOBER 14, 2019

Similarly in overcoming cultural aversion, a major German bank is allowing its customers to select transactions on their credit cards to be converted into installments or select a limited interest-free payback period through the bank’s online or mobile interface.

Payments 150

Payments Lending Examples Innovation 150

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. It’s all about education, both for clients and employees.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

MARCH 18, 2020

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249

Training Technology Innovation Comparison 249

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. Providers are now working to make customer experiences more contextual, finding users wherever they spend their time — through car dashboards, on mobile apps or via other devices.

Retail 146

Retail Payments Cards United States 146

PYMNTS

JANUARY 12, 2017

PayPal customers can pay with their Discover cards on all of the contactless enabled merchants that take Discover as a payment method. What’s more, the two are enabling PayPal customers with eligible Discover cards to use their Cashback Bonus to pay for merchandise online and at mobile merchants that accept PayPal.

Cards 100

Cards Customer Experience Payments Online 100

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. It’s no longer just a matter of, ‘can I take a credit card online?’” said Benson.

Payments 256

Payments Cards Online Apple 256

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. Gaining experience with a modern core allows the bank to operate at a lower cost in the future.

System 195

System Examples Operations Data 195

PYMNTS

DECEMBER 24, 2020

And while the shift to digital in grocery wasn’t premised on quite the same type of necessity seen in restaurants, consumer’s pressing concerns about their safety combined with the increased convenience of digital shopping have pushed the grocery game online in heretofore unseen ways. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

PYMNTS

APRIL 23, 2019

Sports and fantasy sports gambling operations are a big deal in the U.S., Many betting operations are tempting targets for fraudsters and other bad actors, however – especially online operations that do not require face-to-face customer interaction. with consumers betting more than $990 million in January alone.

Security 108

Security Puerto Rico Data Operations 108

PYMNTS

FEBRUARY 16, 2018

“We think the presentation by retail experts of ‘either [online] or [offline]’ is a false choice,” Warby Parker CEO Neil Blumenthal told CNBC. “It After Warby Parker was founded online in 2010, the retailer pioneered the strategy of eCommerce retailers opening brick-and-mortar stores.

New York 101

New York Retail Online Meeting 101

Abrigo

FEBRUARY 27, 2020

The list goes on, and we haven’t even gotten into creating closing documents or credit presentations. Efficiency in these essential lending and credit operations ensures a good customer experience, instills discipline for underwriting quality control, and helps meet institutional financial goals, according to O’Connell and others.

Lending 243

Lending Survey Data System 243

PYMNTS

JANUARY 9, 2019

He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”. Consider the fact, as First Billing noted on its site, that more than 50 percent of calls to its customers are to inquire about bills.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

SEPTEMBER 6, 2018

Regarding its relationship with Amazon, J.Crew CEO James Brett was quoted in The Wall Street Journal as saying that the brand created a “good understanding” with the online retailer. With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

JUNE 12, 2019

Or, as Ostoich put it during the PYMNTS interview, “LISNR enables merchants to mimic an NFC-like experience with a potentially more favorable fee structure, as LISNR continues to be positioned as a card present alternative.” He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192