PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

DECEMBER 12, 2017

Brick-and-mortar retail is often written off as a casualty of the digital age, but the numbers tell a different story. While there are a variety of estimates and ranges out there, the hard facts reveal that about 90 percent of retail transactions take place in a physical store. Digital commerce is growing — and growing very quickly.

Retail 102

Retail Branding Customer Experience Online 102

PYMNTS

SEPTEMBER 6, 2019

Brick-and-mortar retailers are taking small-format, inventory-free locations to big cities: Nordstrom , for instance, is bringing its Nordstrom Local concept to the Big Apple. At the locations, customers will be able to access services such as returns, order pick-up and alterations. In Other Brick-and-Mortar News.

Los Angeles 101

Los Angeles Retail New York City New York 101

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. It also shifts liability in the case of chargebacks.

Fraud 100

Fraud Retail Cleveland Ohio 100

PYMNTS

APRIL 12, 2016

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

NOVEMBER 21, 2018

So it’s not surprising that people are choosing to shop online over going to a brick-and-mortar store by a 2-1 margin. In addition, many are choosing to go to small businesses because of their unique selection, the money they spend stays in the community and they offer a more personalized customer experience.

Survey 135

Survey Retail Online Customer Experience 135

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

MARCH 15, 2019

AMC Product Marketing Vice President Tonya Mangels said in an announcement for the offering, “We are routinely seeing some 45 percent of all AMC ticket purchases processed online, and the mobile order option is another way we’re making a trip to the movies more convenient for guests.” In Other Brick-And-Mortar News. million compared to $323.4

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

NOVEMBER 21, 2018

So it’s not surprising that people are choosing to shop online over going to a brick-and-mortar store by a 2-1 margin. In addition, many are choosing to go to small businesses because of their unique selection, the money they spend stays in the community and they offer a more personalized customer experience.

Survey 100

Survey Retail Online Customer Experience 100

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. The move is significant in the context of mobile and online ordering for QSRs as well as full-service restaurants.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

Retail 165

Retail Online Customer Experience National 165

PYMNTS

FEBRUARY 23, 2018

billion in domestic sales — To expand its delivery reach, Taco Bell — along with KFC — has recently tapped Grubhub to provide delivery and online ordering. billion in domestic sales — Burger King has a leg up on McDonald’s when it comes to letting customers order and pay for their food with their mobile phones, Bloomberg reported.

Online 101

Online US Payments Mobile 101

PYMNTS

SEPTEMBER 1, 2016

And, for retailers, the holiday shopping season marks, by far, the busiest and most lucrative time of the year. Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., and is available from one-third of its 300-plus retail partners. ”

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

CFPB Monitor

SEPTEMBER 22, 2022

Expressing even greater concern, the National Automobile Dealers Association (“NADA”) filed a comment letter dated September 12, 2022 in which it asked that the proposed Rule be withdrawn, describing it as “ill-conceived, ill-supported, ill-coordinated, untested and unlawful.”.

Regulation 148

Regulation Groups Customer Experience Retail 148

PYMNTS

DECEMBER 6, 2018

In addition, the retailer expanded curbside pickup to two new markets , California and Colorado. The retailer is already seeing a 10 percent rise in orders with the new service. And retailers are hopeful that this holiday season will be a success. The NRF revealed that the average shopper spent $313.29

Colorado 130

Colorado Retail Millennials California 130

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

DECEMBER 2, 2016

The latest data show that SMEs in the nation have been forced to write off as much as $62 billion annually in bad debt. And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 percent less according to the National Retail Federation. Plenty bad.

Retail 100

Retail Taxes Data social media 100

PYMNTS

MAY 15, 2019

Retailers are promoting faster shipping options in the wake of news that Amazon plans to speed up Prime shipping from two days to just one: Walmart , in one case, is offering NextDay delivery on a selection of items from its website. shoppers online this year, and retailers need to get creative to keep up. Walmart eCommerce U.S.

Las Vegas 164

Las Vegas Retail Phoenix Metro 164

PYMNTS

NOVEMBER 8, 2019

The Vitamin Shoppe is one of the heavy hitters in its field, with over 700 retail locations around the nation. The nutritional supplement retailer made strides in the subscription area with the launch of a replenishment-by-mail program in 2017, and the recent debut of a personalized daily vitamin pack program.

Apple 109

Apple Payments Video Conference 109

PYMNTS

JUNE 11, 2020

The company allows online and offline consumers to purchase products with installation included, and then uses connecting technology to facilitate the assembly with an installation service provider. With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc.,

San Diego 141

San Diego Training Strategy Retail 141

PYMNTS

SEPTEMBER 19, 2017

The retail death spiral drags on, and this week we have a new victim: Toys “R” Us. All stores outside those nations — approximately 255 licensed stores and a joint venture partnership in Asia — are separate entities and are not included in this bankruptcy filing. And it is a lot of debt: $5 billion at last count.

US 103

US Retail Customer Experience National 103

PYMNTS

AUGUST 20, 2019

The department store retailer also highlighted efforts such as the upcoming launch of its Curated by Kohl’s program and an expansion of its rewards pilot. As previously reported, the department store retailer will accept “eligible” Amazon items without a label or box.) The department store retailer reported net sales of $4.17

Branding 116

Branding Retail Strategy Conference 116

CB Insights

AUGUST 10, 2017

Carmeli is CEO & Founder of Deliv, a same-day delivery solution that bridges the “last mile gap” between retailers and their customers. Fast, free delivery is here, and retailers need to take note. According to one study , 80% of consumers want a same-day shipping option, while only 56% of retailers offer one.

Retail 46

Retail National Seattle Examples 46

PYMNTS

JANUARY 24, 2017

The online and in-store experience will never be identical — and that’s OK, according to Verifone EVP Glen Robson; they don’t have to be. A customer who wants to shop at 3 a.m. It is fine for [online and brick-and-mortar shopping] to be distinct with clear advantages — but the chasm at this point has been too wide,” said Robson.

Retail 100

Retail Online System Payments 100

Celent Banking

OCTOBER 9, 2014

KeyBank , based in Cleveland, announced at Open World that it intends to use non-core systems components of Oracle Banking Platform (“OBP”) to enhance and modernize its mobile and online channels. National Australia Bank’s new entity, UBank , is a digital-only bank that NAB created as part of its bank transformation using OBP.

Cleveland 165

Cleveland Course Lending System 165

PYMNTS

MARCH 13, 2019

Papa John’s has announced a national partnership with DoorDash , giving customers the option for delivery from more than 1,400 of the pizza chain’s locations across the country. More than 60 percent of Papa John’s transactions occur online. To mark the new collaboration, Papa John’s is offering free delivery during St.

Customer Experience 100

Customer Experience Meeting National Mobile 100

PYMNTS

APRIL 17, 2020

Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic. NEW DATA: Five Ways Social Distancing Is Transforming Retail . percent more likely to make their purchases online in 2020 than they were in 2019. Trackers And Reports. It might not be sufficient, however. Consumers are 30.6

Maine 141

Maine Tools Payments Retail 141

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. as consumers there tend to make 90 percent of their online purchases via this method.

Payments 131

Payments Cards Online Resources 131

PYMNTS

MARCH 26, 2019

When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would. The employee or wait staff wouldn’t know the difference between a voice or an online order. The company is targeting both regional and national businesses with a minimum of 10 locations.

Technology 121

Technology Maine Study Google 121

PYMNTS

MARCH 9, 2016

The first few months have been less than wholly kind to the nation’s biggest names in retail. However, if the wheezing and seizing of the physical retail environment has had any kind of silver lining of late, it has been the yet-to-be-fully-tapped power of omnicommerce. Well, so do retailers, as it turns out.

Retail 100

Retail Online Course Mobile 100

PYMNTS

JANUARY 10, 2019

“Doing that means using the payment method with the appropriate privacy and consent to opt in, so there is not enrollment required by the customer,” he said. However, local places have an appeal to customers, especially if they can extract more value from them via omnicommerce experiences. Connecting Omnicommerce To Payments.

Payments 168

Payments San Francisco Online Mobile 168

PYMNTS

APRIL 3, 2018

Scott Tubbs, chief revenue officer for Ingenico Group, said, “KFC has always been dedicated to creating innovative customer experiences, and upgrading its payments system is the latest improvement it’s made. Ingenico provides solutions to merchants across all channels — in-store, online and mobile.

Groups 101

Groups Payments Kentucky Customer Experience 101