PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. And as part of a network, they can be a key piece in the preventative puzzle, triggering other elements of the security suite to activate. And surveillance isn’t just about identifying bad guys after the fact.

Fraud 101

Fraud Security Video Retail 101

Perficient

OCTOBER 12, 2020

After deployment, the new version can be released to users and can also be rolled back directly in the Flex UI Plugin Manager. The new Plugin Manager requires Flex UI 1.19 It’s rare we work on a customer engagement where these webhooks aren’t used to enable some aspect of requirements. Programmable Video.

Video 324

Video Conference Groups Management 324

PYMNTS

DECEMBER 16, 2020

The topic was front and center in an On the Agenda discussion with PYMNTS CEO Karen Webster, Ethoca CEO Andre Edelbrock , Cabela’s and Bass Pro Shops Senior Manager of Fraud and Investigations Keith Thompson and First National Bank of Omaha Director of Fraud Management Steve Furlong.

Retail 228

Retail Management Fraud Omaha 228

Bobsguide

JUNE 3, 2022

This ATMIA award recognises new technology breakthroughs that solve major ATM industry challenges such as improving ATM security or enhancing the customer experience of digital self-service banking. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry.

ATM 148

ATM Innovation Florida Software 148

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

JULY 4, 2018

For many years, bank fraud teams have had to worry not only about tackling fraud but also about the impact that security and fraud prevention measures have on their customers. You probably knew that already, but the extent of the frustration is interesting: 77% think that security measures are unnecessarily complicated.

Video 51

Video Online Fraud Customer Experience 51

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations Digital Banking 78

Bobsguide

MAY 11, 2022

The Unblu Platform enables financial institutions to engage, browse and collaborate, enriching their digital experience by extending their customers’ touch points and collaboration capabilities. Financial advisors can engage with customers in secure environments such as online or mobile banking applications and customer portals.

System 113

System Video Security Customer Experience 113

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Branches should focus on more complex financial services and relationship management. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives.

America 109

America Customer Experience Operations Survey 109

Bobsguide

SEPTEMBER 5, 2022

Other banks have taken different approaches, including the use of video banking. The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

Retail 118

Retail Video Security Software 118

South State Correspondent

MAY 1, 2024

Banks should extend their elite accounts, provide events, and conduct campaigns to tell the story of the bank and its capabilities to accountants, lawyers, tax professionals, trade association officials, and other groups rather than provide an outsized influence on a target customer segment.

Innovation 195

Innovation social media Branding Marketing 195

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Martin has held a number of senior regional management roles in European retail banking.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Watch the video. IBMFintech Twitter. IBMLive Twitter.

San Francisco 93

San Francisco CA social media blockchain 93

Insights on Business

FEBRUARY 27, 2019

The iPhone became more popular and apps got better and more secure. It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Perficient

SEPTEMBER 29, 2020

Gina receives nurture emails, first around management, then progressing toward a focus on surgery. Reputation management. It’s the Google experience. The idea behind “stickiness” is that the user enjoys the brand experience so much, they feel a sense of belonging and loyalty. Strong data hygiene and security.

social media 294

social media System Retail Online 294

PYMNTS

AUGUST 10, 2020

Kaufman explained in an interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences. Content platforms can thus lose potential customers who might not have wanted to pay for subscriptions but who may have considered paying piecemeal for access to specific articles, videos or other media.

User Experience 242

User Experience Payments New York City Tools 242

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. He also worked with two QVC vendors to aid in ripping off the company.

Company 102

Company New York City Fraud Retail 102

PYMNTS

AUGUST 8, 2020

Kaufman explained in a recent interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences. A data-driven approach to enhancing the payments experience. Kaufman likens the personalization of digital content to the customized shopping experiences on eCommerce retail sites.

User Experience 187

User Experience Payments New York City Tools 187

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately.

US 195

US Training Examples Data 195

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Every single interaction a customer has with Trint needs to be as smooth as possible,” she explained.

Customer Experience 131

Customer Experience Fraud Video Security 131

Insights on Business

FEBRUARY 10, 2019

Each day, I will update and revise this blog with financial services news, announcements, videos, and blogs live from the floor at Think. Optimizing risk, compliance and security. View a financial services video playlist on YouTube. –> Watch the Think Concierge videos to learn how to make the most out of Think 2019.

San Francisco 79

San Francisco blockchain Conference Video 79

PYMNTS

NOVEMBER 13, 2020

But the change, originally mandated by the Revised Directive on Payment Services ( PSD2 ), may catch more than a few firms across the merchant, acquirer and issuer spheres unprepared, according to Spencer McLain , vice president and general manager of EMEA at Ekata.

Analysis 154

Analysis Online Data Customer Experience 154

FICO

MARCH 1, 2022

Financial institutions should view this digital transformation surge as an opportunity to embrace intelligent technology that helps enable exceptional customer experiences and valuable outcomes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck? Data Matters.

Data 296

Data social media Tools Analytics 296

PYMNTS

APRIL 11, 2019

Though narrow in feature and scale, those initial apps put personal finance management at users’ fingertips. FIs are now competing fiercely to ensure that consumers are choosing their mobile banking services over their rivals’ as customers seek apps offering more speed, security and other capabilities.

Mobile 123

Mobile ATM Innovation Strategy 123

South State Correspondent

OCTOBER 28, 2022

Create a smart contract that tracks rebates, wage garnishment or secures a bank’s collateral position from a future revenue stream, and a bank will need a new core construct to handle the complex accounting, contingencies, and ALCO calculations required. Further, applications should be built for the cloud. A balance sheet matters.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

JULY 19, 2019

Some members of the Slickdeals forum managed to score an accidentally amazing deal on some very expensive photography gear for a very low price. Big Move of the Week: Real-Time Security Ranking. million user accounts were managed, more than 450,000 end points were protected and over 5.1 million vulnerabilities were remediated.

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

JUNE 7, 2017

Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. It’s a one-stop shop for total control, enabling you and your staff to improve the customer experience.”. It’s very convenient.

Customer Experience 101

Customer Experience Video System Branding 101

FICO

APRIL 19, 2018

FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. Lenders are engaged in an analytic arms race to find, delight and retain the right customers by determining and deploying differentiated offers and experiences.”.

Miami 40

Miami Analytics Florida Management 40

William Mills

SEPTEMBER 25, 2018

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. You can also store your IDs and secure notes. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank. Nobody is quite sure which side this seesaw will land on.

Fintech 195

Fintech Community Regional Technology 195

NCR

AUGUST 29, 2017

For example, when a customer walks into the mobile-first branch, they can check in via their mobile app to completely personalize their visit and receive efficient, appropriate service. Employees can also use the larger displays to quickly and easily set up a video conference with remote specialists.

Meeting 74

Meeting Mobile Examples ATM 74