Perficient
DECEMBER 10, 2020
The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? ” Pega Study. Expectations vs Reality.
Perficient
FEBRUARY 2, 2021
The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. See the full report.
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Perficient
AUGUST 9, 2022
The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Building trust is not limited to overarching company leadership.
Perficient
FEBRUARY 19, 2021
Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative.
Perficient
MARCH 8, 2023
Promote the advancement of women into leadership roles. In fact, a 2021 study by BNY Mellon showed there would be an extra $3.22 Here are some ways that financial services institutions can continue to work toward bridging the gender gap: 1. Consider women more mindfully in marketing efforts. households.
PYMNTS
SEPTEMBER 5, 2018
The next 100 million customers will have to be in the vernacular language,” Amazon India’s director of customer experience and marketing, Kishore Thota, told the newspaper. Research discovered that eight out of 10 customers in India would rather use a non-English language while they shop.
Abrigo
FEBRUARY 23, 2022
With stiff competition from alternative lenders, non-bank financial institutions, and money service businesses who are pushing the boundaries of the traditional lending model, financial institutions can’t afford to deny the efficiencies and convenient customer experience of digitally enhanced loan systems. According to a J.D
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