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The Winding Road to Leadership: A Case Study from ClearBank’s New CPO

The Financial Brand

This article The Winding Road to Leadership: A Case Study from ClearBank’s New CPO appeared first on The Financial Brand. This article The Winding Road to Leadership: A Case Study from ClearBank’s New CPO appeared first on The Financial Brand.

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Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. See the full report.

Report 496
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Post COVID-19 Customer Experience Imperatives

Perficient

In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. “Without strong CX leadership to champion the company’s initiatives and set cross-departmental goals, CX efforts typically stagnate, devolve, and disintegrate. ” Pega Study.

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Study Affirms Community Banks’ Small-Biz Leadership

Finer Points

It’s something ICBA and the community banking industry say all the time: community banks are the nation’s leading small-business lenders. And the numbers back it up. While community banks make up less than 20 percent of the banking system’s assets, they dole out more than half of its small-business loans.

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Do you want a more engaged team? Here is an approach

Perficient

There have been lots of studies that indicate improving employee engagement also improves productivity by 15-25%. Management is more quantitative, while leadership is more qualitative. The results of leadership are often intangible, while the results of management are easily measurable. Leverage a co-lead model.

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Chatbots Overlooked When SMBs Invest In Tech: Study

PYMNTS

“Shopping in a silo can prevent leadership from understanding what it takes for teams to get new technology up and running.” ” Maffeo added that small business leaders are facing key challenges when making their technology investment decisions. ”

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Leadership: In My Own Words

Jeff For Banks

With all of the scholarship on leadership, what could I add to the conversation? And if we reflect on the decline of our industry, an honest in-the-mirror assessment of bank leadership merits discussion. At this stage of the post, I could cite studies, books, and management luminaries on what makes great leaders. I think not.