PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Bank Innovation

OCTOBER 9, 2019

Digital expense management company Expensify launched a corporate card this week, building on its automated transaction tracking technology. The card offers business customers a new tool to manage expenses and adds to the data repository that will help Expensify tailor customer experiences.

San Francisco 150

San Francisco Cards Customer Experience Tools 150

Perficient

FEBRUARY 7, 2021

In Part 1 I described an expectations gap in which 84% of consumers say the digital tools and services they use fall short of what’s expected. Attending to these enhancements while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. In the Tolerance Zone.

Meeting 348

Meeting Customer Experience Branding Innovation 348

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Customers often fail to practice proper hygiene when it comes to passwords: Only 40 percent of bank customers in the U.K.

Security 213

Security Innovation Fraud Study 213

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

Perficient

FEBRUARY 27, 2024

Operational Efficiency: Digitization and Automation Operational efficiency remains a key focus area for insurers, with digitization and automation driving fundamental changes in how insurance processes are managed. Utilizing digital tools to break down operational silos and facilitate data flow.

Trends 221

Trends Industry Operations Customer Experience 221

South State Correspondent

MARCH 14, 2024

That $1 invested in a new product to an existing customer base is usually above 20%. This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk.

Management 195

Management Lending Community Strategy 195

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Analysis Data 370

Perficient

FEBRUARY 29, 2024

Leverage data analytics tools to optimize portfolio performance by identifying trends, patterns, and potential risks, enabling banks to make proactive adjustments and maximize returns. Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

Perficient

FEBRUARY 15, 2021

In Part 1 I described an expectations gap in which 84% of consumers say the digital tools and services they use fall short of what’s expected. Attending to these enhancements now while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. In the Tolerance Zone.

Meeting 428

Meeting Study Branding Innovation 428

Independent Banker

FEBRUARY 28, 2022

Innovation is a priority for ICBA. That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. By Charles Potts, ICBA.

Community Bank 148

Community Bank Community Innovation Tools 148

PYMNTS

NOVEMBER 6, 2019

Enterprise spend management solution provider Coupa is expanding its offering with new features and a partnership with American Express, the companies said Wednesday (Nov. Coupa also announced the launch of Coupa Contract Lifecycle Management Advanced within its BSM platform, the result of its acquisition of Exari.

Management 105

Management Analysis Meeting Customer Experience 105

Perficient

DECEMBER 15, 2020

The Creativity International Design Awards is active in recognizing exceptional design and the designers and innovators who make it happen. This microsite launched successfully in June 2020. This program launched successfully in September 2020.

Tools 475

Tools Policies Industry Community 475

Perficient

AUGUST 26, 2020

Salespeople must now switch their traditional selling methods to digital and help their customers through an online buying journey. For instance, businesses that sell complicated healthcare products such as hospital beds or surgical tools have had to transition to an online sales process as opposed to in-person pitches within a facility.

How To 420

How To Customer Experience Online Analytics 420

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. Instant digital issuance, mobile onboarding, and transaction enrichment are among the many digital card tools clients can tap. “A

Innovation 128

Innovation Compliance User Experience Cards 128

Bank Innovation

SEPTEMBER 6, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How digital-only Radius Bank seeks to grow its deposit base and brand recognition through its newly-launched Rewards Checking product; Credit Sesame’s […].

Tools 170

Tools Video Branding Innovation 170

PYMNTS

JULY 1, 2020

Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. Pain points Technical personas experience are.

Data 497

Data Customer Experience Analytics Industry 497

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Bank Innovation

APRIL 9, 2020

Challenger banks are finding their educational and budgeting tools increasingly relevant as the novel coronavirus rattles the economy.? We push money management tools people can […].

Fintech 259

Fintech Tools Management Customer Experience 259

FICO

MAY 27, 2021

To understand which tools can truly help companies in the process of digital transformation, it is essential to understand the concept of a platform. In fact, according to Gartner , more than a third of large organizations will have analysts specializing in “decision intelligence – including decision modeling,” by 2023. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

DECEMBER 31, 2018

Your approach to cash management, the back office, the way your staff engages with customers, the layout on the front end — all these elements of the brick-and-mortar store have to be addressed because it’s a business-change solution, not an incremental development.

Innovation 150

Innovation Retail eBook Branding 150

BankInovation

JUNE 8, 2020

Bank Innovation will host a virtual fireside chat titled “The future of relationship banking” on Thursday at 11:30 a.m. EST with Imran Khan, head of global digital experience at TD. The conversation, which will focus on TD’s digital tools to personalize customer experiences, will be available to Bank Innovation premium subscribers.

Meeting 97

Meeting Customer Experience Innovation Tools 97

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

NOVEMBER 29, 2017

The business travel and expense (T&E) management space is one of the most active when it comes to new market entrants and innovations for businesses. In part, that’s because young FinTechs are developing sophisticated tools to help companies track spend on business travel. trillion in 2015). trillion in 2015).

Management 100

Management Company Analytics Policies 100

PYMNTS

FEBRUARY 5, 2019

Prior to that, he spent 20 years at LVMH evolving the customer experience at Louis Vuitton, as noted in the press release. Meanwhile, Mollo, who reports to Goubert, is charged with enhancing the customer experience and testing and rolling out customer engagement tools and events. ”

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

MARCH 20, 2018

In an effort to help high-volume eCommerce retailers and merchants improve their customer experiences, FedEx has unveiled a new returns management product. Trade publication Logistics Management reported that the offering, called FedEx Returns Technology, helps ease the return logistics process for large businesses.

Management 108

Management Customer Experience Retail Strategy 108

Cisco

NOVEMBER 15, 2022

It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. Before open banking, financial institutions would hold on to its customers data, so it was difficult for new, innovative financial services providers to break into the market since they couldn’t access the data.

Innovation 160

Innovation Security Innovation Strategies Data 160

Bank Innovation

APRIL 2, 2020

Microsoft Excel’s budgeting features received a major overhaul this week to become a full-service personal finance management tool through data aggregator Plaid, which connects banks with third parties to deliver financial information on behalf of consumers.

Fintech 259

Fintech Tools Management Data 259

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Use customer relationship managers to elevate relationship banking. Customize banking relationships at scale.

Community 273

Community Lending Management Innovation 273