PYMNTS

JUNE 19, 2020

Condiments have been removed from dine-in areas, and employees must sanitize surfaces every two hours and take and report their temperatures at the beginning of their shifts. Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas.

Customer Experience 141

Customer Experience social media Ohio Operations 141

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Customers often fail to practice proper hygiene when it comes to passwords: Only 40 percent of bank customers in the U.K.

Security 213

Security Innovation Fraud Study 213

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Consumers Are Less Worried About Scams than Other Forms of Fraud.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Perficient

FEBRUARY 29, 2024

By harnessing alternative data sources and supplementing conventional credit reports, institutions can offer fairer assessments of creditworthiness, extending credit opportunities to underserved populations. Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Finastra.

Management 113

Management Payments Innovation Technology 113

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. stores over the quarter.

Innovation 115

Innovation Mobile Management Conference 115

PYMNTS

JANUARY 18, 2018

But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. North American banks are among the most optimistic, EY found.

Regulation 156

Regulation Innovation Fintech Marketing 156

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience? Image: iStock/a-image.

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

Perficient

JUNE 3, 2020

The announcement this week from AWS and Red Hat to bring managed OpenShift to AWS cloud has me thinking about other great combos such as chips and salsa, or the sun and moon, or Simon & Garfunkel. I love when complementary partners pair up to deliver something creative and innovative for businesses. Customers are the winners here.

Customer Experience 443

Customer Experience Technology Innovation System 443

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

FICO

MAY 27, 2021

It is the decision-making platforms that guarantee the effectiveness of these processes and contributes to the loyalty and enchantment of the end customer. In one of its most recent reports, Gartner cited that hyper automation will be one of the biggest trends of the year. How Does a Platform Continue to Stay Ahead?

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Use customer relationship managers to elevate relationship banking. Customize banking relationships at scale.

Community 273

Community Lending Management Innovation 273

PYMNTS

MAY 21, 2020

As it reimagines how borrowers and relationship managers work together, Finastra unveiled the rollout of Fusion Credit Connect on the FusionFabric.cloud of Finastra and the AppExchange of Salesforce. Ripple had joined forces with Finastra to let banking customers use blockchain payments network RippleNet per a report in October.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

PYMNTS

MARCH 20, 2018

In an effort to help high-volume eCommerce retailers and merchants improve their customer experiences, FedEx has unveiled a new returns management product. Trade publication Logistics Management reported that the offering, called FedEx Returns Technology, helps ease the return logistics process for large businesses.

Management 108

Management Customer Experience Retail Strategy 108

Independent Banker

FEBRUARY 28, 2022

Innovation is a priority for ICBA. That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. By Charles Potts, ICBA.

Community Bank 148

Community Bank Community Innovation Tools 148

Perficient

FEBRUARY 11, 2021

It continues to be adopted across various industry and technology verticals – including product information management (PIM). The process of managing extensive amounts of product information can become tedious and inconsistent, especially when exporting data to various commerce channels. Businesses want more automated PIM processes.

Software 508

Software System Management Analytics 508

PYMNTS

NOVEMBER 13, 2019

Enter the Digital-First Banking Tracker , a PYMNTS and NCR Corporation collaboration, which analyzes how FIs are approaching digital transformations to engage with their customers, and what innovations they are using to do so. One of the key customer touchpoints ripe for disruption are ATMs. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. True Food Kitchen , in one case, has created its menu around recipes that Dr. Andrew Weil inspired with anti-inflammatory ingredients and is mulling raising new private capital, Bloomberg reported.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. Community banks and the entire banking industry face downside risks from inflation, rising market interest rates, and continued geopolitical uncertainty, the FDIC said recently in its quarterly report.

Technology 195

Technology Lending Community Software 195

PYMNTS

SEPTEMBER 26, 2016

That’s according to Capgemini and BNP Paribas, which recently released new research through the 2016 World Payments Report (WPR). Paris-headquarterd Capgemini, a consulting and technology firm, has headlined the report for the past 12 years. Global digital payment volume is slated to hit a new high this year of 426.3

Report 100

Report Payments blockchain Security 100

PYMNTS

NOVEMBER 29, 2017

The business travel and expense (T&E) management space is one of the most active when it comes to new market entrants and innovations for businesses. Amid this ecosystem of accelerated activity is the travel management company (TMC), which is now tasked with guiding companies through a maze of new services and solutions.

Management 100

Management Company Analytics Policies 100

Perficient

FEBRUARY 27, 2023

Among the automated services impacted, we may find authorization services, posting and reconciliation processes, settlement timelines, and even notifications and reporting – just to name a few. With all this considered, key strategic topics like buy vs. build, risk, and operational readiness cannot be ignored. Ultimately, change equals risk.

North Carolina 275

North Carolina Charlotte Payments US 275

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

JANUARY 11, 2021

What customer research warranted Product Owners to drive this crop of apps? Which leads me to what still seems to be a big miss in software product design, development and management today; research-driven product innovation. There are hard ways with diminishing returns, and there are easy ways.

Study 309

Study Innovation Groups Survey 309

PYMNTS

APRIL 27, 2018

The study noted that kiosks make customers more inclined to stick around, even if there is a line — a common factor in customers deciding to leave to find a faster experience. Customers can order by kiosk and then be served in a completely automated environment, where robots make the food and clean the dishes.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

SEPTEMBER 4, 2020

The Financial Times reported talks are underway to merge Madrid-based Bankia and CaixaBank in Valencia. Since January, the European Central Bank (ECB), which oversees the biggest European Union lenders, has eased regulations to encourage mergers and reduced the capital requirements for such transactions, the news service reported.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. This investment will allow us to expand the platform and provide even better service, increase our product innovation and our fabulous team globally.”.

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

FEBRUARY 5, 2019

Prior to that, he spent 20 years at LVMH evolving the customer experience at Louis Vuitton, as noted in the press release. Meanwhile, Mollo, who reports to Goubert, is charged with enhancing the customer experience and testing and rolling out customer engagement tools and events. ”

Customer Experience 128

Customer Experience Retail Groups Training 128

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. That’s why one credit union is working to overhaul its customer experience.

Hawaii 100

Hawaii Marketing Report Texas 100

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. Fifty-six percent of customers in one study said menu board designs influenced their ordering decisions, while 74 percent reported that easy-to-read displays were a priority.

Customer Experience 167

Customer Experience Operations Technology Branding 167