PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. A rather large share of which, according to reports, will never actually make it back to store shelves — real or virtual. But while the season is here, it doesn’t have to be a time of dread.

Customer Experience 216

Customer Experience Retail America Branding 216

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Perficient

FEBRUARY 15, 2022

Some interesting results: 57% of investors report changing how they communicated with their advisors, and 62% of them expected to maintain these new communication methods entirely or partially after the pandemic ends. What infrastructure do you need for data / event / omni-channel management to support client/investor insight?

Management 340

Management Rhode Island Delaware New Jersey 340

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

JUNE 19, 2020

Condiments have been removed from dine-in areas, and employees must sanitize surfaces every two hours and take and report their temperatures at the beginning of their shifts. Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas.

Customer Experience 141

Customer Experience social media Ohio Operations 141

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. How will developers manage container platforms across multiple clouds? Impact of the Multi-cloud environment on CX.

Customer Experience 95

Customer Experience Innovation Policies Security 95

Perficient

JANUARY 4, 2024

Navigating this landscape is made significantly more manageable with the assistance of a specialized consulting partner well-versed in AI. Download the Forrester report,  The AI Services Landscape, Q1 2024   to learn more (available to Forrester subscribers and for purchase).

America 309

America Data Customer Experience Report 309

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. A far more complex and increasing concern for risk and fraud managers, however, is authorised push payment fraud.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. It also found that just 16 percent of U.S. For more on these and other onboarding items, download this month’s Tracker. .

Online 272

Online Report Customer Experience Analytics 272

Perficient

DECEMBER 2, 2020

This inclusion marks the second time Perficient has been listed as a sample martech integrator in the report. Selecting the right martech solutions for your needs – and finding partners to aid in strategy, implementation, integration, and managed services – is critically important to overall success.

Technology 322

Technology Marketing Houston Marketing Automation 322

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

APRIL 9, 2018

While the integration means Profit Rhino users will be able to accept payments on-site, PaySimple is also providing additional back-office features to the portal, including cash flow management and forecasting, and service agreement billing. Earlier this year another company, Insynq, introduced another solution for in-field service providers.

Tools 150

Tools Management Payments Customer Experience 150

Perficient

MAY 28, 2020

Using Oracle Data & Analytics to Manage Business Decisions . For this data to prove value, Utilitiy’s customers need analytics, dashboards, and reporting to consolidate information and highlight important analytics. Building Improved Customer Experience and Interaction with Oracle Data & Analytics.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. Read this blog for five reports that can increase your efficiency and profitability.

Lending 222

Lending Risk Management Community Management 222

PYMNTS

NOVEMBER 10, 2016

WBR Digital and eTail just released a new benchmarking report on retail omnichannel adoption. The report is based on the responses of 98 executives from multiple sectors — specialty retail, stand apparel, high-end fashion and more — who are all leaders in either multichannel, pure-play, in-store only or other types of retail.

Retail 175

Retail Report Strategy Customer Experience 175

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. You might also like this webinar, "How to manage a high-performing construction loan portfolio." Construction loan management software. Those days have passed.

Lending 195

Lending Software Risk Management Management 195

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience? Image: iStock/a-image.

Customer Experience 53

Customer Experience Fintech Study Industry 53

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. This is according to a new report which warned maturity levels for omni-channel efforts in this part of the world remain low, which results in customers having to deal with inconsistent experiences.

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

PYMNTS

AUGUST 11, 2020

Having to slow down this part of the onboarding process to verify addresses could, therefore, create significant strain in the customer experience, explains Rodrigo Rodríguez , assortment and merchandis­ing regional manager for Latin American eCommerce marketplace Linio.

Report 247

Report Guam Hawaii Security 247

PYMNTS

MARCH 20, 2018

In an effort to help high-volume eCommerce retailers and merchants improve their customer experiences, FedEx has unveiled a new returns management product. Trade publication Logistics Management reported that the offering, called FedEx Returns Technology, helps ease the return logistics process for large businesses.

Management 108

Management Customer Experience Retail Strategy 108

Perficient

DECEMBER 2, 2020

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Manage email and app notifications and alerts. Don’t Wreck Your Customer Relationships. But most fail.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

OCTOBER 5, 2023

Drupal views and reports ensured timely content review. LanguageLine managed translations. They aimed to merge financial and healthcare services sites for a seamless customer experience. The results: a dynamic website, cost-effective personalization, and swift page creation with tailored experiences.

User Experience 221

User Experience Regional America Tools 221

Perficient

FEBRUARY 29, 2024

By harnessing alternative data sources and supplementing conventional credit reports, institutions can offer fairer assessments of creditworthiness, extending credit opportunities to underserved populations. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. The Index examined 400 QSR manager responses to find that the average restaurant score was 38.7

Innovation 123

Innovation Management America Customer Experience 123

Cisco

APRIL 4, 2018

I even watched a portion of the tournament on my iPad via a live stream from a sideline reports cell phone. Financial Services firms have been laser focused just as much on the customer experience for some time now, bringing new technologies and ways for customers to access important information however and whenever they want.

Customer Experience 48

Customer Experience Analytics National Tools 48

FICO

MAY 27, 2021

It is the decision-making platforms that guarantee the effectiveness of these processes and contributes to the loyalty and enchantment of the end customer. In one of its most recent reports, Gartner cited that hyper automation will be one of the biggest trends of the year. How Does a Platform Continue to Stay Ahead?

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

DECEMBER 29, 2016

This holiday season, customers seem to be anything but happy. Commerce Department ’s November report, which highlighted a slow start to the holiday shopping season. For many merchants, PaaS solutions are quickly becoming the answer to providing smoother and meaningful payments experiences to customers.

Online 144

Online Report Massachusetts Customer Experience 144

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. When it comes to fleet management, the market is segmented into various industries.

Management 100

Management Marketing Regional System 100

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

BankInovation

DECEMBER 12, 2023

Generative AI utilization is a table stake for financial services industry leaders looking to improve customer experience, internal processes and risk management. 11 report by consulting giant EY, 99% of financial services industry leaders have deployed AI and are planning to use the tech across their operations.

Risk Management 73

Risk Management Customer Experience Survey Industry 73

PYMNTS

OCTOBER 26, 2020

Zillant , which works in B2B price optimization, price management and sales guidance software, is partnering with SAP on helping distributors get the most out of pricing and customer experiences, a press release says.

Customer Experience 202

Customer Experience Strategy Management Software 202

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Regulation 221