Perficient

JANUARY 20, 2021

To make a direct impact on your digital efforts, you may need to hyperfocus on how to best target and reach each specific audience based on individual factors. Language and illustration can often play a large part in how other cultures interpret the content’s meaning or what narrative is told throughout the website.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Perficient

FEBRUARY 4, 2021

One does not need to change the process but incorporating accessibility by “shifting left” How to get started? In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints. When reviewing a wireframe or a comp, take these common topics into consideration.

UX 531

UX Guidelines Compliance Study 531

Perficient

SEPTEMBER 9, 2020

These channels typically rely on a direct exchange rather than digital, but as customers continue to adopt a digital mindset, you will see a need for internal organizational change. Here is how to implement that change. Giving Your Customers Digital Insights. Having the Right Technology.

Resources 340

Resources System Marketing Strategies Strategy 340

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience. You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results."

Lending 221

Lending Risk Management Community Management 221

Perficient

OCTOBER 29, 2020

By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Anyone Quibi cared to have as a customer already owned a smartphone. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

DECEMBER 28, 2020

Banks have been creating their own IT scripts and technology stacks for decades. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments. Cost is only one consideration. Where The Banks Are Focused .

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. They’re too busy trying to figure out how to put together the bid for their next piece of business.”. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

Perficient

AUGUST 31, 2020

We’re hearing this feedback from many existing customers and prospects we’ve been talking with. Perhaps your agents are starting to learn how to work effectively from their homes. A recent study addresses the new reality of customer expectations. We can help guide you through all this.

Innovation 369

Innovation Video Strategy Customer Experience 369

Perficient

OCTOBER 8, 2020

Ideal way to do this will be to create a Revision / SDLC channel in each Teams users are in and then let them sync content from their Local One Drive for Business to that Team’s One Drive for Business. pbix) files.

Analytics 579

Analytics Management Data Security 579

Perficient

SEPTEMBER 14, 2020

Using this API allows you to leverage assistive technologies to present only the accessible content your users need and when they need it. The custom content provider makes the user experience content in a way that’s more appropriate for an assistive technology. . How To Start Preparing Your App for iOS 14.

Apple 473

Apple System Video Mobile 473

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital native banks: These are full-fledged banks that build their core value propositions around digital technologies.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Now there are more dynamic choices for who and how to process using pre-written code that fits into the software. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

South State Correspondent

JULY 19, 2023

Understanding the concepts of good coding, customer experience, film, art, advertising, and branding will still be required. Usually, development projects for new products start with user stories and end with the customer experience after development takes place.

Marketing 195

Marketing Training Video Tools 195

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. We no longer live in a world where crooks swipe cards and see how many charges they can make before the rightful owners pull the plug. How To Build Identity Trust .

Fraud 146

Fraud Security Data Tools 146

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. How can you get them to spent it with you? trillion across all industries in recent years – less than a third of them have succeeded in creating the types of customer service solutions and innovations that are critical to boosting client satisfaction and retention.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. How to maximize availability. Why self-service is so important.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

FEBRUARY 8, 2018

It’s not just a thought exercise: By analyzing the past, organizations can shape the future they want to see, starting with creating the best possible user experience. Customer churn doesn’t have to be a total loss. The key to retention is user adoption,” Sweary said. It’s true for web as much as mobile.

Analytics 152

Analytics Retail Mobile Exercises 152

NCR

SEPTEMBER 1, 2017

In the financial services industry, more companies are recognizing how embracing design culture can empower them to deliver customer experiences that are genuinely new, relevant and beneficial. We are using it to look at how to make a difference in people’s lives.” Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Insights on Business

NOVEMBER 16, 2016

As technology and user experiences have evolved and competition has increased over the last decade, clients now have much more control, significantly influencing how product and offering teams go to market. The insight from that experience helped inform the design of their next product’s customer experience.

Innovation 117

Innovation Management User Experience Leadership 117

PYMNTS

SEPTEMBER 7, 2017

A portion of my daily routine also involves talking to our existing/potential customers and partners, understanding their perspectives on product usage, addressing their questions and exploring new opportunities. PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why?

Analytics 116

Analytics Fraud Innovation Industry 116

Insights on Business

OCTOBER 12, 2018

I need an enterprise scale transformation approach powered by new technologies including cloud. Imagine you could accelerate the velocity of the business through information technology while saving 21% year over year on IT costs. But what is it and what are its real catalysts?

Innovation 87

Innovation Strategy Industry Technology 87

FICO

DECEMBER 20, 2022

Since we are in the early stages for many new payment technologies, the steps FIs take in 2023 will shape how these new payment markets unfold. Here are my predictions on the payment trends for the next year, how they’ll create risks or opportunities in 2023, and what FIs need to watch out for with each of them.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

SEPTEMBER 22, 2017

The second and overlooked area of innovation is in the area of user experience. Liveness detection technology scans the user’s face within five seconds and dismisses a fraudster’s attempt to gain ID authentication approval by just holding in front of the screen a static ID card that may have been stolen from the original ID holder.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Fintech Labs Insights

MARCH 13, 2017

At FinovateEurope last month, the company showed off its mobile onboarding solution, ID_Mobile , that leverages biometric technology combined with the social network and geolocation of the user. These additional factors verify that the user matches their identity document and builds their digital identity profile in the background.

User Experience 18

User Experience Fraud Maine Mobile 18

Fintech Labs Insights

MAY 14, 2017

Today, my team of technical evangelists and I support prospects, customers and partners that use the eSignLive API and SDKs through our online developer community. It has become THE place for developers to find information about how to integrate e-signatures into their web and mobile apps.

Community 15

Community Management Analytics Case Study 15

PYMNTS

OCTOBER 13, 2020

Because now it’s absolutely needed versus before it was just desired … the best treasury people talk to our customers about process.”. Technology, he added, is simply a way to support or augment new approaches to process. The end user experience is critical, too, he said, and must be seamless.

Fintech 190

Fintech Payments Customer Experience Examples 190

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 19, 2016

Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards.

Utah 60

Utah System Community Marketing 60

PYMNTS

FEBRUARY 25, 2020

“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. We know how to fix this.’”. It makes it so that you don’t have an overly complex user experience.”.

Security 140

Security Mobile Chicago Trends 140

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Their technology is basically a card with a built in computer that lets the holder to change a credit card to a different type of credit card, or perhaps even a debit card. Perhaps there is a big bank in Canada that has embraced their technology. Their application is middleware.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129