PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Our approach to technology innovation is to keep the consumer at the center of everything we do, and taking a view from the customer’s standpoint makes it easier for us.

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How To Risk Management Technology US 136

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

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Innovation Security Industry blockchain 100

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said.

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How To Fraud Mobile Online 108

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. The sloppy merchant who simply builds a weak customer experience can be brand-damaging.

Fraud 151

Fraud How To Online Meeting 151

Celent Banking

FEBRUARY 24, 2017

For more information on how the Model Bank Awards have evolved, see the first two pieces from Dan Latimore and Zil Bareisis. Legacy Transformation / IT Platform Innovations. Emerging Innovation. This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. Securing A Tempting Target Field. Merchants’ goals are simple, Stuppy said.

Fraud 216

Fraud Branding Customer Experience Security 216

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Bank Innovation

MARCH 7, 2019

Before Citizens Financial Group launched its digital-only banking unit, Citizens Access, last July, a team of bankers spent months intensely analyzing how customers might interact with a digital bank with no physical presence versus a traditional bank with a large network of branches.

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Branding How To Marketing Digital Banking 170

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. – Is your data at the center of your security strategy?

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CA Payments Security Customer Experience 100

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Day-to-day tasks.

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Albuquerque Digital Banking Millennials social media 152

Abrigo

MAY 5, 2022

Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.” Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. keep me informed.

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Community Lending Maine Resources 195

Cisco

MARCH 26, 2021

The last year has brought change and innovation. The imperative to connect in the most secure, flexible, and productive ways possible – from anywhere, at any time — is more critical than ever. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges.

Customer Experience 71

Customer Experience Retail Operations Security 71

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

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PYMNTS

DECEMBER 20, 2019

Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation. Digital disbursements have consumer advantages, but compliance and data security challenges may disincentivize legal firms from following DoNotPay’s lead.

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Security Innovation Data Payments 130

PYMNTS

FEBRUARY 3, 2020

ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again. Ironically, the ATM comeback also involves adding more convenient, accessible human contact back into the branch experience.

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ATM Digital Banking Innovation Video 165

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. It was a packed day of peer-to-peer conversations on how to lead reinvention across the enterprise. The conclusion? Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

Gonzobanker

JULY 8, 2022

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Innovation Leader.

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Resources Leadership Technology Management 146

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. Ease of use and security are critical to keeping customers. AI Foundry. www.aifoundry.com.

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Conference Innovation Lending Customer Experience 40

PYMNTS

APRIL 11, 2019

FIs are now competing fiercely to ensure that consumers are choosing their mobile banking services over their rivals’ as customers seek apps offering more speed, security and other capabilities. Piloting digital innovations in a mobile banking world. But users rarely rely on just one communications channel, he explained.

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Mobile ATM Innovation Strategy 123

Celent Banking

OCTOBER 9, 2014

While there I sat down with some of the folks involved with core systems; they outlined the interesting way they’re thinking about progressive transformation (briefly, how to migrate core systems gradually; the opposite of a “big bang” approach). Its goal is to change the customer experience, and uptake has surpassed initial expectations.

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Cleveland Course Lending System 165

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. How to create fintech apps in the IBM Cloud? For heads of payment operations, retail banking, and strategy or innovation.

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Fraud Customer Experience Analytics blockchain 117

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

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Analytics Fraud Innovation Industry 116

Celent Banking

NOVEMBER 7, 2014

I’m on my flight back from Las Vegas and thinking about how to encapsulate the highlights of Money 20/20. Customer Experience continues to be a big theme. Facebook is doing some really interesting things on the commerce side: if they identify a group of profitable customers who have a certain profile (e.g., PARTNERSHIP.

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Las Vegas Conference US Customer Experience 172

PYMNTS

JANUARY 12, 2021

They know addresses, Social Security numbers, names, earnings, dates of birth and more. There is no customer experience between the government, as a payer, and the citizen recipient. Those entities start from a place where they know their customers and how to communicate with them to optimize payments and payments choice.

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Fraud Payments Customer Experience Industry 227

FICO

FEBRUARY 23, 2022

But other findings from our survey shed more light on how and why scams are succeeding, and give a glimmer of hope on how to fight them. . In September 2021, we commissioned a survey of 12,000 adults (1000 in each of twelve countries across the globe) to gauge consumer sentiment around fraud protection and customer experience.

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Fraud Survey Customer Experience Retail 98

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

DECEMBER 28, 2018

It’s going to be a significant conundrum for banks servicing small businesses in 2019: how to cut costs and invest in digitization, while maintaining a strong relationship with clients and providing the advisory services they need. Offering not only the best products but also a perspective for how they may best? back office, too.

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Fintech Customer Experience Tools Technology 177

Insights on Business

MAY 1, 2018

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit , held in Toronto on May 9-11 with industry leaders, innovators and challengers. How can a bank modernize securely while lowering costs? Enter, the Payments Canada Summit. Biometrics.

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System Payments blockchain Fraud 126

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. Biometrics are another avenue along which Walmart may have its innovation sights set.

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Retail Innovation Technology Arkansas 100

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

SEPTEMBER 26, 2016

The driving force behind the growth in non-cash payments, according to Capgemini, is due in part to strong economic growth in key developing countries, as well as increased security measures and government initiatives to engender electronic payments in certain markets.

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Report Payments blockchain Security 100

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged.

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Innovation Knowledge Base Online Mobile 140

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

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Trends Cyber Security Big Data Analytics 64

PYMNTS

MAY 7, 2020

Although a recent uptick in B2B payments innovation has accelerated corporates’ migration away from the paper check, old habits die hard, and the legacy payment tool remains a mainstay in the accounts payable (AP) department. With paper check volumes so large, it can be overwhelming to consider how to digitize all of those payments.

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Payments System Technology Data 169

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

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US Training Examples Data 195

FICO

JANUARY 24, 2018

At Advisen, our team was again on hand to showcase the FICO® Enterprise Security Score (ESS), and what a difference a year makes! In 2016, FICO was still a relatively new player in the cyber and enterprise security space. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

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Conference Customer Experience Maine Exercises 55