Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

SEPTEMBER 14, 2016

ACI Worldwide advises that, as the world moves toward immediate payment ecosystems, a holistic view of the transaction, with layered controls from origination to the application of real-time rules, is the only way to push the pedal to the metal on faster payments and put the brakes on fraud. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment).

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. As machine learning has evolved over the years, so has the level and type of fraud.

Fraud 121

Fraud San Francisco Retail Branding 121

FICO

FEBRUARY 23, 2022

When it comes to fraud, are people worried about the wrong things? New data suggest that people are concerned about fraud, but one of the biggest threats seems to be flying under the radar, at least for consumers. That threat is fraud scams – tactics and techniques that fraudsters are using to trick people into giving away their money.

Fraud 52

Fraud Survey Customer Experience Retail 52

FICO

NOVEMBER 21, 2022

First-Party Fraud Must Be Stopped Across the Customer Lifecycle. Financial institutions face first-party risks “inside the wire” - 14% of customers worldwide think it is normal to exaggerate income on a mortgage application. Another data point demonstrates how customers view the commission of similar types of fraud differently.

Fraud 52

Fraud Survey Data Analysis 52

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JANUARY 30, 2020

Widely publicized data breaches and hacks have made today’s consumers especially concerned about fraud. Cautious shoppers may find comfort in debit, with fraud losses associated with the payment method declining over the past several years. Card fraud is an ever-present threat. A Big-Picture Approach To Thwarting Debit Fraud.

Security 182

Security Fraud ATM Cards 182

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. Around The Digital Fraud World.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

SEPTEMBER 9, 2016

PYMNTS recently spoke with Luis Rojas, vice president of product management for Guardian Analytics , an online banking security firm, about the effect of a faster processing environment, the potential for increased fraud and how to mitigate that risk. The Mountain View, Calif.-based People are bracing for a similar spike here,” he added.

Fraud 100

Fraud Analytics Data Payments 100

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. They are also designed to reduce fraud and chargebacks while shrinking labor costs with self-ordering capabilities via tablets and kiosks. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

CB Insights

AUGUST 25, 2022

As digital lending services continue to gain traction, lenders are prioritizing technology solutions for automated underwriting, fraud prevention, loan application, and credit risk analysis. download the STATE OF FINTECH Q2 2022 report. hbspt.forms.create({. onFormReady: function ($form) {.

Company 36

Company Analysis Fraud Customer Experience 36

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism.

How To 144

How To Fraud Online Mobile 144

PYMNTS

DECEMBER 11, 2019

Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience. consumers, the latest Mobile Card App Adoption Report finds that over 40 percent of American shoppers have downloaded a payment app onto their phone.

Mobile 132

Mobile Cards Survey Millennials 132

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? If a customer uses an RTP channel and is unhappy with the bank’s response to a reported scam, they tend to behave in ways that are costly to banks. In most cases, customers feel that banks should reimburse them when scams occur.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism.

How To 108

How To Fraud Mobile Online 108

PYMNTS

MAY 29, 2019

Providing a unique customer experience to subscribers is crucial, according to Robin Reodica, product management executive director for Bank of America Merchant Services — especially with more eTailers unveiling their own subscription plans. About The Tracker.

Apple 179

Apple America Retail Industry 179

FICO

JANUARY 11, 2022

And to be truly successful, bankers and designers need to create a religion around conversion rates and understand what drives them. The Most Important Conversion Rates (online loan example): Application Rate – The number of people who visit your website or download your mobile app vs. the number of people who apply.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

SEPTEMBER 21, 2018

This spans from the use of virtual assistants that can help insurance companies quickly train agents to artificial intelligence (AI)-powered chat aimed at making up for workforce shortages, as well as a variety of new data handling and fraud prevention solutions. For the full story, download the tracker. Around The Call Center World.

Trends 152

Trends Security Technology Training 152

PYMNTS

MAY 27, 2020

For more on these and other CU news items, download this month’s Tracker. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

FICO

SEPTEMBER 16, 2020

One of the leading indicators driving change in financial crime strategy is customer experience. We can see that addressing the competing needs of regulatory compliance and customer experience remains a balancing act for most institutions. Download the full report here. . This convergence is a global trend.

Survey 52

Survey Compliance Regional System 52

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. Customer service in finance is also getting an overhaul thanks to cognitive solutions.

Compliance 177

Compliance Regional blockchain Technology 177

PYMNTS

APRIL 21, 2016

The firm’s gMobile solution, which helps authenticate users and delivers real-time risk analysis across mobile channels, debuted late last year, and McAlear said that the platform “enables delivery of a frictionless customer experience, requiring no additional customer input, scripting or burdensome software downloads.”

Mobile 100

Mobile social media Fraud Data 100

William Mills

JANUARY 25, 2018

Please download the full report [link]. Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 According to NTT DATA Services, mobile payments represent only 8% of total payments because of concerns about fraud and complex processes for mobile payments programs.

Report 40

Report Technology Innovation Atlanta 40

William Mills

FEBRUARY 22, 2018

Most customers count on being able to instantly access their financial information via their mobile devices for bill pay, transferring money between accounts and depositing checks, among others. To learn more about bankers’ technology investments in 2018, download the full report here. Talent Wars.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Abrigo

FEBRUARY 6, 2024

4 Reasons better check fraud prevention is a good investment Check fraud is on the rise. Learn how you can save time and money in the long run by updating check fraud prevention capabilities today. At the same time, check fraud is increasing dramatically. At the same time, check fraud is increasing dramatically.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

JUNE 3, 2016

To adapt, let alone thrive, businesses with store locations must embrace EMV, the latest in payments security and authentication, especially considering the retailers themselves have taken on more responsibility for fraud after 2015’s liability shift. The challenge for the last year has just been educating our customer base.

Retail 100

Retail Apple Fraud Online 100

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . Download the free report to find out what it will take for challenger banks to develop a meaningful share of the banking market. get the state of challenger banks report. First name. Company Name.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

JUNE 28, 2017

It’s much harder to get it back or stop or fix a fraud attack after it’s happened.”. In order for both the bank and its customers to feel comfortable with real-time transfers, Vancini and his team have worked to offer new security methods. “One For now, the answer’s inherently elusive, because it’s mobile.

Millennials 108

Millennials Security Mobile social media 108

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

FICO

NOVEMBER 1, 2022

Application Fraud – Does Canada Need a New Approach? FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. And what does that mean for the future of your fraud management solutions?

Fraud 52

Fraud Survey Customer Experience Data 52

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Their top five responses provide a blueprint of customer-friendly steps banks can take to counter RTP scams and improve customer experiences when scams occur.

Fraud 10

Fraud Survey Customer Experience Management 10

FICO

AUGUST 1, 2018

The reduction of onboarding timelines from days to minutes is only the start of the benefits, those additional benefits including: Increased accuracy in detecting merchant fraud and default. Improved the customer experience, resulting in accelerated business growth. Reduced portfolio risk and lower costs.

Management 58

Management DC Examples Customer Experience 58

FICO

MARCH 13, 2019

Consumers are only giving a handful of lenders an opportunity to pitch for their automotive loan business, which underscores the need to engage customers with proactive, compelling offers and build positive, meaningful experiences. Close any customer experience gaps. Keep doing what’s working.

Survey 73

Survey US eBook Online 73

Independent Banker

MARCH 15, 2015

Voice biometrics is one of the fastest-growing tools, because it also can be used by customers to navigate more quickly through menus, says Al Pascual, director of fraud and security at Javelin Strategy and Research in San Francisco. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

San Francisco 70

San Francisco Community Bank System Technology 70

Independent Banker

FEBRUARY 24, 2015

Voice biometrics is one of the fastest-growing tools, because it also can be used by customers to navigate more quickly through menus, says Al Pascual, director of fraud and security at Javelin Strategy and Research in San Francisco. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

San Francisco 70

San Francisco Community Bank System Technology 70