PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. Additionally, today’s marketplace is increasingly technology-dependent.

Fraud 121

Fraud San Francisco Retail Branding 121

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

Risk Management 195

Risk Management Data Technology Fintech 195

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. They are also designed to reduce fraud and chargebacks while shrinking labor costs with self-ordering capabilities via tablets and kiosks. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. Around The Digital Fraud World.

Fraud 166

Fraud Retail Security Branding 166

CB Insights

AUGUST 25, 2022

As digital lending services continue to gain traction, lenders are prioritizing technology solutions for automated underwriting, fraud prevention, loan application, and credit risk analysis. download the STATE OF FINTECH Q2 2022 report. download the STATE OF FINTECH Q2 2022 report. Become a CB Insights customer.

Company 36

Company Analysis Fraud Customer Experience 36

PYMNTS

SEPTEMBER 9, 2016

PYMNTS recently spoke with Luis Rojas, vice president of product management for Guardian Analytics , an online banking security firm, about the effect of a faster processing environment, the potential for increased fraud and how to mitigate that risk. The Mountain View, Calif.-based People are bracing for a similar spike here,” he added.

Fraud 100

Fraud Analytics Data Payments 100

PYMNTS

SEPTEMBER 21, 2018

Governments may not be known for keeping up with cutting-edge technology, but that doesn’t mean they don’t take note of the trends — especially when it comes to tools for collecting revenue. percent between 2018 and 2025, a number of local governments are adopting the technology to accept fines and taxes more easily. About The Tracker.

Trends 152

Trends Security Technology Training 152

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. For more on these and other CU news items, download this month’s Tracker. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism.

How To 144

How To Fraud Online Mobile 144

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? The challenge for banks is balancing the ease and convenience of RTP with fraud prevention for authorized push payment fraud (APP fraud) – without impacting customer experience.

Survey 52

Survey Fraud Management Customer Experience 52

FICO

JANUARY 11, 2022

Be fascinated by your customers, not your technology. Future-proofing your organization now involves studying behavioral science and how people engage with technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch. An incorrect customer address poses ?little

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

William Mills

JANUARY 25, 2018

Key areas of focus include:1) the impending war for talent; 2) shift to back-office or banker technologies; 3) gap in resources between large and small financial institutions; and 4) how service professionals could be the big winner this year. Please download the full report [link]. Fraud Prevention. Branch Technologies.

Report 40

Report Technology Innovation Atlanta 40

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. In fact, missteps in digital fraud prevention can, as Stuppy said, “put the entire digital investment at risk.” Fraud Prevention Optimism.

How To 108

How To Fraud Mobile Online 108

South State Correspondent

JUNE 27, 2023

For example, ISO 20022 provides a set of messages (you can download HERE ) to handle ATM transactions, fraud, account names, and time periods. Enhanced Customer Experience: With its rich data capabilities, banks can offer better services to their customers.

System 195

System Data Examples Payments 195

FICO

SEPTEMBER 16, 2020

FICO’s Integrated AML Compliance Survey has revealed that while the vast majority of banks in more than 11 countries around the Asia Pacific region believe that AI will strengthen anti-money laundering efforts, many remain unsure how to operationalize the advanced technology. Investment in compliance technology.

Survey 52

Survey Compliance Regional System 52

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. Customer service in finance is also getting an overhaul thanks to cognitive solutions.

Compliance 177

Compliance Regional blockchain Technology 177

ZootBlog

APRIL 28, 2016

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle the wrong way when it comes to the customer experience. Many merchants bypass the chip technology and allow customers to swipe because the perception is that it is faster and more convenient.

Payments 60

Payments Fraud Cards Customer Experience 60

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Talent Wars. The post What Will Bankers Purchase in 2018?

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

William Mills

FEBRUARY 7, 2017

Free report designed for the financial industry provides vendors and bankers better technology insights and a check against their own technology priorities. Download the full report here. The report also includes research and articles about what technology, solutions and services U.S. bankers will likely purchase in 2017.

Report 40

Report social media Customer Experience Industry 40

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Useful links.

San Francisco 79

San Francisco blockchain Conference Video 79

PYMNTS

JUNE 28, 2017

But the bigger challenge is identifying and authenticating new customers as they open bank accounts. In those cases, Vancini said the company relies on technology that millennials have in their hands constantly — smartphones and other mobile devices — to learn more about new customers.

Millennials 108

Millennials Security Mobile social media 108

Independent Banker

MARCH 15, 2015

Technology companies are releasing ever-more sophisticated and accessible biometric authentication systems for banks, from real-time voice recognition, to fingerprint and ear scans, to facial scans via selfies, to detecting an individual’s particular behavior patterns. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

San Francisco 70

San Francisco Community Bank System Technology 70

Independent Banker

FEBRUARY 24, 2015

Technology companies are releasing ever-more sophisticated and accessible biometric authentication systems for banks, from real-time voice recognition, to fingerprint and ear scans, to facial scans via selfies, to detecting an individual’s particular behavior patterns. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

San Francisco 70

San Francisco Community Bank System Technology 70

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . Download the free report to find out what it will take for challenger banks to develop a meaningful share of the banking market. get the state of challenger banks report. First name.

Digital Banking 98

Digital Banking US Online FDIC 98

PYMNTS

JUNE 3, 2016

To adapt, let alone thrive, businesses with store locations must embrace EMV, the latest in payments security and authentication, especially considering the retailers themselves have taken on more responsibility for fraud after 2015’s liability shift. The challenge for the last year has just been educating our customer base.

Retail 100

Retail Apple Fraud Online 100

FICO

AUGUST 1, 2018

Luckily, Decision Management (DM) technology has been invented and has come a long way since AC/DC released this epic anthem in 1975. The reduction of onboarding timelines from days to minutes is only the start of the benefits, those additional benefits including: Increased accuracy in detecting merchant fraud and default.

Management 58

Management DC Examples Customer Experience 58

FICO

JUNE 5, 2019

“We have improved our marketing efficiency, response rate and customer satisfaction, by upgrading our marketing campaigns to more personalized ones, using FICO’s world-class decisioning technology,” said Jingiao Yu, director of technology, Credit Card Center at China Minsheng Bank. Credit Card Growth - What's Next?

Management 40

Management Cards Case Study Marketing 40

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Their top five responses provide a blueprint of customer-friendly steps banks can take to counter RTP scams and improve customer experiences when scams occur.

Fraud 10

Fraud Survey Customer Experience Management 10

FICO

NOVEMBER 1, 2022

Application Fraud – Does Canada Need a New Approach? FICO’s Fraud, Identity and Digital Banking Survey 2022 shows that customers in Canada want slick onboarding processes, where fraud controls work but don’t delay account opening. And what does that mean for the future of your fraud management solutions?

Fraud 52

Fraud Survey Customer Experience Data 52

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

CB Insights

APRIL 10, 2019

Download the free report to get a break down of which industries facial recognition is disrupting and how. While the technology is still developing, many companies (including Amazon) are banking on it as a disruptive force in a myriad of markets. But there are a number of other ways that the technology can be used to improve services.

Industry 78

Industry Examples Security Technology 78

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Matt Decker (VP, Technology).

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

Banks are not experts in IT, so now they can leverage plug-and-play technology functionality. Corezoid is advocating for a “process focused” view of bank technology, by use of APIs. Download our latest white paper that discusses what it really takes to develop a successful Fintech startup. Maria Gurina (Bus.

Video 40

Video Lending social media Analytics 40

PYMNTS

NOVEMBER 25, 2019

To that end, OneSpan said earlier in the month that Poland’s Bank Millennium has deployed OneSpan’s Cronto technology to secure transactions and enhance the corporate banking experience, tied in part to encryption. At the same time, fraud remains a pressing and persistent problem. By way of one example, U.S.

How To 141

How To Fraud Security Regulation 141

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40