FICO

DECEMBER 2, 2020

In December of last year, the Malaysian National Bank, Bank Negara, issued a consultation document about their intention to allow eKYC in the applications process for a wide range of financial products. Almost a quarter of applications will be completely abandoned – with the majority of those customers going to another provider.

Survey 72

Survey Regional Compliance Fraud 72

Gonzobanker

MARCH 13, 2018

Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e., The Need for a Unified Data Strategy.

Lending 60

Lending Technology User Experience Data 60

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

SEPTEMBER 22, 2017

The second and overlooked area of innovation is in the area of user experience. Conventional identification verification processes require an applicant looking to open a bank account or an online gaming account, for instance, to fax or mail a copy of his [or] her ID document to the enterprise branch.

Innovation 140

Innovation Knowledge Base Online Mobile 140

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. Increase Customer Experience and Loyalty. Easy-to-use and convenient solutions generate more use.

Customer Experience 40

Customer Experience Online System User Experience 40

Fintech Labs Insights

MARCH 13, 2017

At FinovateEurope last month, the company showed off its mobile onboarding solution, ID_Mobile , that leverages biometric technology combined with the social network and geolocation of the user. These additional factors verify that the user matches their identity document and builds their digital identity profile in the background.

User Experience 18

User Experience Fraud Maine Mobile 18

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Fintech Labs Insights

APRIL 1, 2016

The launch includes new features, which are delivered as a part of the company’s Mobile Only Experience (MOX) and offer a consistent user experience across channels for both banks and their customers.

Software 12

Software Austin User Experience Community 12

Fintech Labs Insights

MAY 14, 2017

My role there was to build an online community of developers and support them through the delivery of a wide range of tools and documentation. Today, my team of technical evangelists and I support prospects, customers and partners that use the eSignLive API and SDKs through our online developer community.

Community 15

Community Management Analytics Case Study 15

William Mills

MAY 11, 2016

Here’s another solution for document management and origination. ^SR. From their website: ShortSave helps servicers help borrowers — without red tape, phone calls, or additional documentation. Can add loan documents with image capture via phone. Walk through the purchase experience. Lots of useable data. Pete Myers (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

OCTOBER 13, 2020

Windbigler noted the increasing use of digital signatures has been critical, with a nod to the fact that he’d only been in the office five times during the pandemic — and that each time was because a document required a “wet” signature. The end user experience is critical, too, he said, and must be seamless.

Fintech 190

Fintech Payments Customer Experience Examples 190

PYMNTS

JULY 8, 2019

Developing a single portal that addresses both buyer and supplier needs is not necessarily the silver bullet in this case, he explained, because businesses’ needs are so varied when it comes to how they send and receive documents, data and money.

Data 191

Data System Marketing Retail 191

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Key Advisory Board Members. I like their web-based UI.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor.

San Francisco 12

San Francisco Video Fintech Data 12

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. We are doing a refi on our condo and I had to use GoToMeeting to show our FI’s mortgage lender how to find and use the documents we uploaded on THEIR system because the loan officer didn’t know how to use the system. How can you preserve the digital user experience?

Mobile 40

Mobile Cards Fraud Data 40

South State Correspondent

JULY 19, 2023

Understanding the concepts of good coding, customer experience, film, art, advertising, and branding will still be required. ChatGPT ($20/month) or Bard (free) for general-purpose generative AI such as writing copy, composing emails, automating text-based tasks, summarizing documents, and creating code or research.

Marketing 195

Marketing Training Video Tools 195

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. Ephesoft Smart Capture solutions classify documents and extract meaning from their content.

Company 12

Company Software Analytics Mobile 12

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78