Compliance Customer Experience Document User Experience 
Perficient
FEBRUARY 4, 2021
By having an inaccessible site, you are turning away 26% of your overall potential market and expose the organization to compliance violations. Identifying and documenting accessibility requirements prior to development hand-off will significantly reduce the number of accessibility errors on a live page. Heading Structure.
South State Correspondent
MAY 18, 2023
The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.
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Abrigo
DECEMBER 22, 2023
As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience.
FICO
DECEMBER 2, 2020
In December of last year, the Malaysian National Bank, Bank Negara, issued a consultation document about their intention to allow eKYC in the applications process for a wide range of financial products. Almost a quarter of applications will be completely abandoned – with the majority of those customers going to another provider.
PYMNTS
SEPTEMBER 22, 2017
The second and overlooked area of innovation is in the area of user experience. Conventional identification verification processes require an applicant looking to open a bank account or an online gaming account, for instance, to fax or mail a copy of his [or] her ID document to the enterprise branch.
Fintech Labs Insights
MAY 14, 2017
My role there was to build an online community of developers and support them through the delivery of a wide range of tools and documentation. Today, my team of technical evangelists and I support prospects, customers and partners that use the eSignLive API and SDKs through our online developer community.
William Mills
MAY 11, 2016
Here’s another solution for document management and origination. ^SR. From their website: ShortSave helps servicers help borrowers — without red tape, phone calls, or additional documentation. Can add loan documents with image capture via phone. Helps with mobile onboarding and anti-money laundering compliance. ^SR.
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