Customer Experience Document Operations User Experience 
Perficient
JULY 12, 2022
In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.
South State Correspondent
MAY 18, 2023
The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream. That is an 11.6x
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Abrigo
DECEMBER 22, 2023
As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience. Read the buyer's guide to lending solutions.
South State Correspondent
JULY 19, 2023
The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. Sometimes it takes effort to find the right image for bank content.
FICO
DECEMBER 2, 2020
In December of last year, the Malaysian National Bank, Bank Negara, issued a consultation document about their intention to allow eKYC in the applications process for a wide range of financial products. Almost a quarter of applications will be completely abandoned – with the majority of those customers going to another provider.
Perficient
AUGUST 30, 2022
Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. The Roadmap is a living document that determines the team objective and can be continuously added to and reorganized to suffice business needs. What is Agile? Here are a few most frequently used methodologies : 3.
Fintech Labs Insights
MARCH 13, 2017
At FinovateEurope last month, the company showed off its mobile onboarding solution, ID_Mobile , that leverages biometric technology combined with the social network and geolocation of the user. These additional factors verify that the user matches their identity document and builds their digital identity profile in the background.
Expert insights. Personalized for you.
294 
Let's personalize your content