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3 Areas of Focus for Building a Sustainable Deposit Strategy

Gonzobanker

Source: FRED With deposits trickling back into the banking system and the promise of a potential rate cut this year, banking executives are experiencing a glimmer of hope. Instead, it’s time to build deliberate strategies to ensure a sustainable approach to deposit growth. Optimize pricing strategies.

Strategy 142
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The Next Killer Digital Banking Feature Doesn’t Come from Being ‘Boring’

Gonzobanker

With the latest scandal entangling fintech middleman Synapse and its partner banks, it wouldn’t be surprising for more bankers to embrace “boring” over “daring,” with executives fearing what could go wrong with banking-as-a-service partnerships or, more broadly, with their fintech pairings. Nor is it a winning strategy.

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Digital Banking: Humanizing the Customer Experience

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels.

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5+ Areas Financial Institutions Must Focus on in the Current and Post-COVID-19 Era

Perficient

Financial institutions must understand the new journey customers and colleagues have embraced in 2020 and begin to change their strategy from FI-focused to customer-focused for both the front and back office. A physical presence is still very important for visual engagement with a customer.

Video 520
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The growing interest in digital banks

Insights on Business

As a result, many new, all-digital financial services firms, unencumbered by older, less flexible systems are aggressively pursuing customers by addressing their needs in new and distinct ways. There are interesting characteristics both in the new entrants and in the more established digital banks.

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A new digital bank needs a new customer service experience

Insights on Business

For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Next was born to complement Bradesco’s strategy. Protection (Security). Day-to-day tasks.

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Future of Customer Experience in Digital Banking

Banking 2020

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.