Gonzobanker

MARCH 28, 2024

As the industry’s big tech companies go toe to toe with best-of-breed digital solutions, this era may be their last chance to prove they can remain competitive in the digital game: FIS is staking its hope on a credit Digital One or “D1” strategy. Bank and credit union leaders must love their due diligence!

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

FICO

DECEMBER 13, 2022

Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Easy & Safe. Customers Prefer Biometric Security.

Fraud 52

Fraud Security Survey Customer Experience 52

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! You ask customers for a lot of information. Respect the data. Respect the Data.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

SEPTEMBER 16, 2020

“In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

Security 100

Security CA Payments Big Data 100

PYMNTS

SEPTEMBER 17, 2019

About 40 percent of all ATO attacks now count as high-risk, meaning banks of all shapes and sizes must reexamine how they think about data protection, security and the tools they use to guard against emerging threats. Arou nd the Digital Banking World. digital bank Monzo. market debut. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Deep Dive: How Banks can Overcome Challenges and Provide Seamless Digital Experiences.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. million identity theft reports filed in 2021, many of which relate back to banks and lenders. FICO Admin. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

Cisco

APRIL 12, 2022

Financial institutions have to rethink of the utilization of the branch and overall channel delivery strategy. Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 105

America Customer Experience Operations Survey 105

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. million in 2016.

Fraud 74

Fraud Digital Banking social media Security 74

ZootBlog

FEBRUARY 6, 2019

As a financial industry veteran, I have dedicated a lot of time and energy to researching, analyzing and implementing strategies to grow financial businesses. The post Good Intentions, Bad Security – Finding Footing in Fintech appeared first on Zoot Solutions. When we launched […].

Security 67

Security Fintech Strategy Industry 67

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. Another common security step entails requiring customers to make their passwords long and complex. Understanding ATOs.

Security 147

Security Fraud Survey Customer Experience 147

Bobsguide

SEPTEMBER 5, 2022

Other banks have taken different approaches, including the use of video banking. The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core. The way forward.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

DECEMBER 10, 2020

Bank's work with Zelle, the release says, is “part of the company’s broader strategy to enhance the customer experience with digital capabilities that are intuitive and easy to use, fast and secure.”. Recently, Zelle surpassed one billion payments in 12 months.

US 161

US Cards Customer Experience Trends 161

Bobsguide

JULY 12, 2022

It highlights software, strategies, and other tactics focused on reducing costs and remaining competitive as a payment method. The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash.

ATM 88

ATM Management Customer Experience Operations 88

FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them.

Management 98

Management Fraud Customer Experience Compliance 98

NCR

MARCH 22, 2017

The good news is that, at branches across the country, digital innovations can already transform brick and mortar branches into mobile-first, immersive help centers – improving the customer experience and increasing employee productivity while ensuring data remains secure. More data security. The result?

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

JULY 10, 2020

Customers cannot afford to let fraudsters compromise their bank accounts under any circumstances, but the current economic climate makes attacks all the more painful. Ryan Leblond , manager of fraud prevention and investigations at ESL Federal Credit Union , explained these key strategies in a recent PYMNTS interview.

Analysis 132

Analysis Fraud New York City Security 132

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 64

Trends Cyber Security Big Data Analytics 64

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Cisco

APRIL 7, 2019

What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy.

Trends 48

Trends Cyber Security Big Data Analytics 48

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. How should banks prepare for the digital future? Customer experience.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Independent Banker

DECEMBER 31, 2022

“You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences. A recent Salesforce study indicates that 88% of customers say the experience a company provides is as important as its product or services.

Trends 140

Trends Payments Community Bank Texas 140

Insights on Business

SEPTEMBER 13, 2018

From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

SEPTEMBER 21, 2018

Consumers expect companies to protect their personal information from fraudsters, but they don’t want that protection to come at the expense of convenience, according to Anand Talwar, deposits and consumer strategy executive for digital-only bank Ally. Getting Customers To Buy In. The Future of Cybersecurity.

Fraud 100

Fraud Security Cards Mobile 100

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Sounds like a cool strategy to build a smarter bank.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

SEPTEMBER 8, 2020

rolled out the Paycheck Protection Program ( PPP ), it lifted the veil on one of the biggest friction points in business banking today. Middesk aims to help these firms streamline and digitize this process. A Better Business Customer Experience. When the U.S. On Tuesday (Sept.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience.

Online 100

Online Meeting Survey Analysis 100

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

APRIL 17, 2020

The Spice House On A Recipe For Secure, Cross-Border AP. Spice purveyors that bring these products to consumers need to have robust accounts payable (AP) strategies to securely transact with what could be over 100 different global vendors. Tailwinds Gather For Digital Dollars, Digital Bank Accounts (At The Fed).

Maine 141

Maine Tools Payments Retail 141

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Enterprise Resource Manager.

Resources 139

Resources Leadership Technology Management 139

PYMNTS

JULY 27, 2020

Digital banking and eCommerce are making rapid gains in 2020 as consumers turn to online channels to make purchases and avoid potential exposure to COVID-19. Social engineering and the explosion of individual information available has allowed fraudsters to traverse traditional detection strategies,” he said.

Data 146

Data Fraud US social media 146

Accenture

JUNE 16, 2017

And our findings that only 19 percent of consumers think computers are less likely to make mistakes, and that just 13 percent believe their data would be more secure than with a human, suggest the overwhelming majority have limited trust in robo-advisers’ decision making and security.

Millennials 186

Millennials Maine Study Security 186