PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

American Banker

OCTOBER 18, 2020

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 69

Alabama Regional social media Survey 69

American Banker

MAY 17, 2016

Manolo Sanchez shares his vision for next steps: the bank's developing API marketplace and "Uberized" digital banking. Technology leader BBVA Compass has been ahead of the pack in real-time payments, neobanking and fintech investing.

Customer Experience 50

Customer Experience Digital Banking Fintech Technology 50

PYMNTS

OCTOBER 19, 2020

But as the bank ponders growth, it has selected CheckAlt to help it with batching, scanning, processing and delivering payment files. CheckAlt also has a regional processing facility in Tampa, which the bank decided was a positive factor.

Tampa 169

Tampa Florida Customer Experience Regional 169

PopularBank

OCTOBER 28, 2020

Popular Bank will also bolster and enhance products and services to meet the needs of its consumers and small businesses, including the addition of business bankers to remaining branches to meet commercial and small business banking demand. Of the 11 branches closing, eight are within two miles of another Popular Bank branch.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

OCTOBER 22, 2019

“Investors and ODX are launching this program, allowing Investors to leverage the latest technology to enhance our product offering and overall customer experience.”. That combination is mutually advantageous for the bank lender and the small business owner.”.

Lending 101

Lending New Jersey Online Customer Experience 101

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

PYMNTS

SEPTEMBER 14, 2016

At a time when ATMs are becoming America’s source for cash, Allpoint delivers to First Tennessee customers a national ATM footprint, high-quality retail locations and an unrivaled density of convenient cash access points,” Knoll continued. The move will also add more than 570 surcharge-free ATMs to the bank’s existing network in Tennessee.

ATM 100

ATM Tennessee United States National 100

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

SEPTEMBER 4, 2018

WorldRemit has rolled out a new digital service within Africa for remittances to make it easier for people to send and receive money within the continent, the company said in an announcement. billion to the region. With the launch, the company seeks to focus on Kenya, Uganda, Rwanda and Tanzania.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

PYMNTS

JULY 31, 2019

Visa, of course, provides entry into that program, and acts as mentor, helping FinTechs navigate the multiple moving parts that is the dynamic landscape of digital payments and new tech. Success has already come from other parts of the globe, he said — specifically, from the Asia-Pacific region. Whole Ecosystem. “If

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. Ondot already offers the leading card controls and alerts; cloud integration goes further with extensive access to cutting edge services.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

MARCH 3, 2020

Features such as these allow customers to perform a range of banking interactions that would be impossible at traditional ATMs, such as opening accounts and obtaining new credit cards. Alabama-based Regions Bank deployed advanced ATMs as part of its digital push, replacing human tellers at many of its drive-thrus.

ATM 151

ATM Fraud Study Regional 151

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 41

Customer Experience Minneapolis Strategy Retail 41

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

APRIL 4, 2024

It’s possible that not all 10 million Dave or MoneyLion customers have those types of accounts. How does Chime’s 38 million customer count compare to the established banks?

Comparison 104

Comparison Fintech America Survey 104

Gonzobanker

APRIL 6, 2018

But ever-increasing customer experience expectations are forcing the hands of financial institutions – whether they have the organizational maturity or not. Competing with the Big Banks. Meanwhile, the big banks have experienced tremendous success in recent years due to their massive investments in digital banking.

Regional 76

Regional Digital Banking Community Management 76

FICO

AUGUST 27, 2019

Digital transformation has hit the financial services industry. All firms, from large national banks to small regional credit unions, are beginning to disrupt the status quo within their own organizations. We see it in Goldman Sachs’ wildly successful consumer banking division, Marcus. Keep the customer in mind.

Customer Experience 40

Customer Experience Digital Banking Regional Technology 40

FICO

JUNE 15, 2023

Since worries about regional bank struggles and an uncertain stock market are driving people with cash to look for safe havens and good interest rates, it pays to be very careful about security as well as who is behind the friendly new banking brand. Is Sending Money Too Simple?

Fraud 52

Fraud South Carolina Survey Management 52

American Banker

MAY 6, 2020

Regional and midsize banks, which continue to trail the biggest banks in digital engagement, could attract younger consumers by reaching out with more advice about financial basics, according to J.D.

Regional 59

Regional Customer Experience Digital Banking Mobile 59

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

PYMNTS

APRIL 20, 2017

“Challenger banking has evolved to be a microcosm of FinTech trends and innovation — with the sheer level of competition and diverse trends in the various regional markets making it an ideal ecosystem for observing.”. most KYC for challenger banks is handled by scanned ID documents,” explained Mohan. “In In the U.K.,

Compliance 110

Compliance Innovation social media Lending 110

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. As has been seen in other industries across financial services, credit unions, too, are consolidating, which means that scale is solidifying, too.

United States 102

United States Millennials Course Lending 102

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Digital Banking Trends 39

FICO

FEBRUARY 18, 2021

Making note of the effects of the crisis and the regions impacted will help you interpret any unusual behavior patterns you later see in the data. Acknowledge that there are no “unaffected customers”. Many customers resisted the first wave — now no one is left behind. Want to learn more? by Daniel Melo.

Policies 59

Policies Analysis Risk Management Data 59

Gonzobanker

DECEMBER 17, 2021

The merger of equals activity in 2021 was sky high, primarily because banks with pinched margins from low rates worked to grabbed scale. From nowhere, sizable regional players are being created. Bank Merger of the Year. Performance and multiples continue to be solid, outperforming most regional banks.

Fintech 147

Fintech Strategy Leadership Lending 147

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 32

Retail Regional Meeting Branding 32

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

NCR

JULY 19, 2016

Further, the inflow of revenue from digital sales can reach more than 50 percent by 2018, according to their estimations. Recently we’ve seen more financial institutions at the regional, national and multi-national level, make strides toward digital innovation. So, what’s there to lose?

Innovation 40

Innovation Customer Experience Retail National 40

Gonzobanker

MAY 14, 2018

At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 127

Branding Industry Apple Marketing 127

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70