Customer Experience Digital Banking Leadership Regional 
NCR
MAY 4, 2017
Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].
Gonzobanker
DECEMBER 17, 2021
The merger of equals activity in 2021 was sky high, primarily because banks with pinched margins from low rates worked to grabbed scale. From nowhere, sizable regional players are being created. Bank Merger of the Year. Performance and multiples continue to be solid, outperforming most regional banks.
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Gonzobanker
MAY 14, 2018
At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.
CB Insights
FEBRUARY 13, 2020
Leadership and board members. Despite competing efforts from PayPal and others, the customer experience for businesses wanting to accept payments online can still involve difficult onboarding, complex integrations, and challenges around supporting multiple payment options. Company Leadership & Board Members.
Alex Jimenez
FEBRUARY 27, 2019
Chris Brasher, Head of Banking Ops at Regions Bank talked about using Watson not just to drive more self-service but also to help bank staff assist customers better and quicker. Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer. IBM Q Panel.
Gonzobanker
DECEMBER 20, 2019
Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.
Gonzobanker
DECEMBER 19, 2022
It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. Goes to Blue Ridge Bank for bringing a ton of regulatory attention to the BaaS space.
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