PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. That combination is mutually advantageous for the bank lender and the small business owner.”.

Lending 101

Lending New Jersey Online Customer Experience 101

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. Visa, of course, provides entry into that program, and acts as mentor, helping FinTechs navigate the multiple moving parts that is the dynamic landscape of digital payments and new tech. Whole Ecosystem. “If program is designed to do — bring together those partners.”.

Fintech 192

Fintech Innovation US Payments 192

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Technology, like banking, isn’t “one-size-fits-all.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud.

ATM 151

ATM Fraud Study Regional 151

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

Gonzobanker

APRIL 6, 2018

But ever-increasing customer experience expectations are forcing the hands of financial institutions – whether they have the organizational maturity or not. Competing with the Big Banks. Meanwhile, the big banks have experienced tremendous success in recent years due to their massive investments in digital banking.

Regional 75

Regional Digital Banking Community Management 75

FICO

AUGUST 27, 2019

Digital transformation has hit the financial services industry. All firms, from large national banks to small regional credit unions, are beginning to disrupt the status quo within their own organizations. We see it in Goldman Sachs’ wildly successful consumer banking division, Marcus. Keep the customer in mind.

Customer Experience 40

Customer Experience Digital Banking Regional Technology 40

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 19, 2022

Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform. The Smarter Bank Customer Experience Award. talent market.

Community 216

Community Fintech Industry Innovation 216

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. As has been seen in other industries across financial services, credit unions, too, are consolidating, which means that scale is solidifying, too.

United States 102

United States Millennials Course Lending 102

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation?

Fintech 70

Fintech Innovation Lending Video 70

Gonzobanker

DECEMBER 17, 2021

Union has been a stalwart of the California marketplace since the ’50s, and this gives Andy Cecere and team a great expansion into the Golden State and also some nice wholesale banking business. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis.

Fintech 143

Fintech Strategy Leadership Lending 143

Independent Banker

NOVEMBER 25, 2015

The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2 billion-asset, 85-branch community bank based in Rockland, Mass., has evolved over the years from operations oversight to overseeing operations and innovation. Eyeing all rivals.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MAY 1, 2020

Open banking developments were impacting customers’ interactions with their banks before the COVID-19 pandemic. have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. and the U.S.

Innovation 245

Innovation Regulation Digital Banking Security 245

CB Insights

FEBRUARY 13, 2020

Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. On top of that, customers saw an average of 6.7% Issuing serves corporate expense and digital banking use cases, among others.

Online 98

Online Company Retail Payments 98

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Or the need to take market share in a slowest growth region? Acquisition of the Year – Guaranty Bank and Trust Company in Colorado for its acquisition of Home State Bank. Is it in the water?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Or the need to take market share in a slowest growth region? Acquisition of the Year – Guaranty Bank and Trust Company in Colorado for its acquisition of Home State Bank. Is it in the water?

Utah 60

Utah System Community Marketing 60

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Digital decision platforms have been driving a diverse mix of innovations. Read The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

Alex Jimenez

FEBRUARY 27, 2019

Chris Brasher, Head of Banking Ops at Regions Bank talked about using Watson not just to drive more self-service but also to help bank staff assist customers better and quicker. Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer.

blockchain 40

blockchain Conference Security Innovation 40

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. Beauty In Banking Is More Than Skin-Deep.

Innovation 153

Innovation Regional System America 153

William Mills

SEPTEMBER 9, 2016

Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Opportunity list on side list customers who have a high propensity for something to happen. This is where catamera comes in.

social media 40

social media ATM Mobile Customer Experience 40

FICO

NOVEMBER 15, 2022

Digital banking is used by an estimated 93% of the UK adult population and is forecast to increase further within the next two years. By 2024, 435 million Europeans are predicted to be using online and mobile banking – up from 398 million today. Risk-Aware Marketing to Personalize Telco Customer Engagement.

Analytics 52

Analytics Fraud Case Study National 52

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. VR has also helped businesses across industries keep operations running. The equipment was expensive and companies lacked the in-house expertise required to operate it.

Industry 101

Industry Technology Online Video 101

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78