Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Abrigo

MARCH 15, 2022

They see that allowing members or customers to quickly open and fund accounts online: Creates a bridge to new commercial and consumer relationships and Offers a moat around existing relationships to protect them from competition Online account opening more than doubled at most banks between 2019 and 2020, according to the ABA Banking Journal.

Online 195

Online Lending Survey Digital Banking 195

FICO

DECEMBER 13, 2022

Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Resist Friction. Customers Prefer Biometric Security. Download the white paper on this survey.

Fraud 52

Fraud Security Survey Customer Experience 52

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

Cisco

APRIL 12, 2022

banks shuttered 2,927 branches, according to S&P Global Market Intelligence data. Last year banks closed nearly 4,000 branches and opened more than 1,000 branches. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. had nearly 100,000 branches.

America 109

America Customer Experience Operations Survey 109

PYMNTS

FEBRUARY 3, 2020

The latest PYMNTS Digital-First Banking Tracker , a collaboration with NCR Corporation , unclouds a blurry picture where 70 percent of consumers in a recent survey reported visiting a bank branch in the past month, and yet foot traffic keeps dropping as digital banking climbs. Solving the Branch Conundrum.

ATM 165

ATM Digital Banking Innovation Video 165

ForwardBanker

AUGUST 6, 2018

Optimizing the customer experience was overwhelmingly deemed the biggest opportunity for 2018 for bankers (36 percent) surveyed a recent 2018 Guide to Financial Marketing report sponsored by Deluxe. The post Too Many FIs Still Not Using Data to Optimize Marketing Campaigns appeared first on Deluxe FS.

Marketing 39

Marketing Data Customer Experience Survey 39

Gonzobanker

APRIL 4, 2024

Chime Has More Than 38 Million Customers Consumer research conducted by Cornerstone Advisors sheds some light on Chime’s customer base and its demographics. According to a July 2023 survey of U.S. That’s similar to MoneyLion, whose Q2 2023 securities filing claimed the company had “nearly” 10 million customers.

Comparison 104

Comparison Fintech America Survey 104

The Financial Brand

FEBRUARY 10, 2021

The post Survey Reveals a Hidden Customer Exodus Going on in Banking appeared first on The Financial Brand. Data from a Bain study finds that large numbers of consumers look beyond primary providers for high-margin products including loans.

Survey 33

Survey Study Branding Data 33

Chris Skinner

JUNE 2, 2017

WECHAT MARKETING IS DEAD THESE ARE JUST SOME OF THE SILLY THINGS WE CAN EXPECT MEDIA TO START SAYING ABOUT WECHAT IN THE NEXT 12 MONTHS. IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. I HEARD EVERYONE IN CHINA IS USING WEIBO AGAIN.

User Experience 259

User Experience Conference Mobile Customer Experience 259

Gonzobanker

MAY 14, 2019

Could they quickly transfer and/or beef up investments, marketing, support, people and skills from physical delivery channels to digital ones? First, let’s discuss digital preparedness. Access digital banking? Get back to a customer on a loan approval? Complete the application? Get a debit card?

Customer Experience 142

Customer Experience Digital Banking System Strategy 142

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Gonzobanker

JULY 8, 2022

In today’s talent market, there are plenty of job postings and headhunters seeking “experienced CIOs.” While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. 2: Talent Shortage.

Resources 146

Resources Leadership Technology Management 146

Abrigo

OCTOBER 21, 2019

As your institution grows and invests in new technology, consider how it impacts the organization as a whole: the institution's mission, its employees, and its customers. The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

DECEMBER 19, 2022

1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. TD has been a player that maintained its acquired market share so we are hoping this one doesn’t get messed up like other Canadian banks that have struggled in the Southwest. banks by market value.”.

Community 216

Community Fintech Industry Innovation 216

The Financial Brand

JUNE 24, 2018

To provide financial services organizations with the most comprehensive benchmark of key financial marketing trends, the Digital Banking Report continues to field an international survey, sponsored by Deluxe.

Marketing 26

Marketing Survey Branding Digital Banking 26

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

Independent Banker

DECEMBER 31, 2022

“What’s interesting to me is the macro environment,” says Marilena Lakoumentas, senior vice president and chief digital officer at $3.3 billion-asset Bank of Tampa in Tampa, Fla. We’ve got capital market resets that are potentially happening, technology advancements and continued heightened digital expectations.

Trends 140

Trends Payments Community Bank Texas 140

FICO

JUNE 15, 2023

Since worries about regional bank struggles and an uncertain stock market are driving people with cash to look for safe havens and good interest rates, it pays to be very careful about security as well as who is behind the friendly new banking brand. Is Sending Money Too Simple? TJ holds a B.S. in computer science and a M.S.

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

FICO

AUGUST 23, 2021

To measure the impact of COVID-19 on digital transformation in financial services, FICO surveyed 14,000 consumers across 14 countries in 2021 to evaluate customer-willingness for digital account opening. Today, we’ll share the top-five takeaways from our NORAM survey results. However, the U.S.

Survey 52

Survey Groups Digital Banking Customer Experience 52

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

Celent Banking

NOVEMBER 19, 2015

For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. In its first Branch Transformation Panel survey, 81% of financial institutions regarded branch transformation as an imperative. Among them is omnichannel delivery. No Longer Optional.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

PYMNTS

FEBRUARY 4, 2019

Shoppers scan their selections as digital coupons are automatically applied, and can pay by scanning a quick response (QR) code at a dedicated checkout tablet at the front of the store. Customers bag their purchases at a checkout station, and a receipt is available through the app or via email.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Celent Banking

SEPTEMBER 12, 2014

It’s the culmination of customer-centricity that’s so often talked about in the industry, and which forms the basis for most retail banking strategies. Simply put, these devices are not yet worth the investment by banks. Banking digital channels Google Glass Mobile'

Google 201

Google Video Strategy ATM 201

Gonzobanker

MAY 14, 2019

Could they quickly transfer and/or beef up investments, marketing, support, people and skills from physical delivery channels to digital ones? First, let’s discuss digital preparedness. Access digital banking? Get back to a customer on a loan approval? Complete the application? Get a debit card?

Customer Experience 60

Customer Experience Digital Banking System Strategy 60

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

APRIL 4, 2019

Said Wain, “I see the results from this survey confirming some of the learnings from the last survey … just because you run an innovation project does not mean the infrastructure is ready for it.”. As many as 49 percent said their IT infrastructures were “inflexible,” which meant innovation initiatives were stymied.

Innovation 119

Innovation Fintech Survey Customer Experience 119

NCR

SEPTEMBER 27, 2017

The growth of mobile banking has been a defining trend for the financial services industry in recent years. Consumers all over the world – in emerging and developed markets alike – have shown an increasing willingness to use handheld devices to manage their financial affairs. Image credit: iStock/Rostislav_Sedlacek.

Mobile 90

Mobile Online Survey Customer Experience 90

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction.

Millennials 186

Millennials Maine Study Security 186

PYMNTS

MARCH 3, 2020

This gap represents a significant segment of the banking market that could be captured with personalized banking services. Digital-first banking is also helping FIs reduce their physical footprints by eliminating redundant branches and shifting remaining ones to highly automated offices in strategic locations.

ATM 151

ATM Fraud Study Regional 151

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

Trends 48

Trends Cyber Security Big Data Analytics 48

Gonzobanker

APRIL 6, 2018

According to CEOs of community-based financial institutions surveyed for Cornerstone’s What’s Going On in Banking 2018 report, 61% of FIs of plan to add, replace or improve CRM capabilities. Competing with the Big Banks. How is it possible that an exciting idea with unanimous support year after year never materializes?

Regional 76

Regional Digital Banking Community Management 76

PYMNTS

SEPTEMBER 6, 2016

Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal. This is what connects a bank’s services with third parties.

Security 100

Security CA Payments Big Data 100

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction.

Millennials 150

Millennials Maine Study Security 150

PYMNTS

APRIL 1, 2019

At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. According to this survey of credit union customers, an overwhelming 81.3 But, Lynch noted, it is still a starting point. For example, 49.1

Innovation 141

Innovation Fintech Fraud Security 141