NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology.

Analytics 75

Analytics Digital Banking Analysis Branding 75

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. You have never heard so many intelligent people sound not so smart.

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. million identity theft reports filed in 2021, many of which relate back to banks and lenders. FICO Admin. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JUNE 17, 2020

“Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

The Financial Brand

FEBRUARY 6, 2017

The report, Improving Customer Experience in Banking, studies the CX maturity of banks and credit unions, providing strategies for success.

Customer Experience 12

Customer Experience Study Strategy Report 12

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Customer Experience.

Customer Experience 95

Customer Experience Fraud Policies Training 95

Gonzobanker

APRIL 4, 2024

Of Chime’s 38 million customers, about half consider the neobank to be their primary checking account provider. of the market, and JPMorgan Chase—the nation’s largest bank (in terms of assets)—counts 7.6% of Americans as primary checking account customers. That works out to 8.1% of all American adults: 12.3%

Comparison 93

Comparison Fintech America Survey 93

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. As he told Webster, “Smaller banks are not burdened with large infrastructures and legacy systems.

Innovation 155

Innovation Study Technology Millennials 155

Gonzobanker

JANUARY 17, 2020

Banks are most afraid of big tech, just when these players face regulation. California CCPA), it’s hard to imagine just how far techies will be able to upend the nuts and bolts of the banking industry. Merger of equals discussions will continue to create larger mid-size banks in the $10 billion to $100 billion asset range.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Cloud strategy counts.

Trends 64

Trends Cyber Security Big Data Analytics 64

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction.

Millennials 186

Millennials Maine Study Security 186

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. What isn’t always so clear, however, is what trends matter most and where banks should focus their attention to stay head of the curve. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Cloud strategy counts.

Trends 48

Trends Cyber Security Big Data Analytics 48

Independent Banker

DECEMBER 31, 2022

“What’s interesting to me is the macro environment,” says Marilena Lakoumentas, senior vice president and chief digital officer at $3.3 billion-asset Bank of Tampa in Tampa, Fla. We’ve got capital market resets that are potentially happening, technology advancements and continued heightened digital expectations.

Trends 140

Trends Payments Community Bank Texas 140

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction.

Millennials 150

Millennials Maine Study Security 150

Gonzobanker

MAY 14, 2018

Financial Brand Forum , an exponentially growing event now in its fifth year – targeted at the morphing worlds of financial marketing, sales and service – is a well-oiled machine with several coats of highly buffed wax. At least one mid-size bank showed up with its entire exec leadership team AND board of directors.

Branding 121

Branding Industry Apple Marketing 121

FICO

MARCH 22, 2022

The pandemic impacted the financial situation of SME’s in various ways, including the need to suddenly adopt digital banking channels, arrange repayment deferrals and of course an increased need for lending; a need which is increasingly being targeted by new lenders offering a simplified digital lending process.

Lending 52

Lending System Regional Survey 52

Gonzobanker

APRIL 6, 2018

That number might look familiar because it’s the exact same as in our 2017 study. But ever-increasing customer experience expectations are forcing the hands of financial institutions – whether they have the organizational maturity or not. Competing with the Big Banks. Vendor review and system selection by end of Q3.

Regional 75

Regional Digital Banking Community Management 75

FICO

MAY 8, 2020

Those organizations that offer fast, seamless experiences and secure on-boarding might hope to win market share – but even if financial institutions are prepared to make the switch to digital account opening are their customers ready to get onboard? Not Meeting Digital Banking Needs - Could Lead to Loss of New Business.

Customer Experience 52

Customer Experience Digital Banking Study Fraud 52

NCR

SEPTEMBER 27, 2017

The growth of mobile banking has been a defining trend for the financial services industry in recent years. Consumers all over the world – in emerging and developed markets alike – have shown an increasing willingness to use handheld devices to manage their financial affairs. Image credit: iStock/Rostislav_Sedlacek.

Mobile 90

Mobile Online Survey Customer Experience 90

PYMNTS

APRIL 4, 2019

The study found the portion of FIs that completed innovations early in 2018 stood at 26.7 You have to find a population or an application that is not well-served by the traditional big four or five issuers,” Wain said, with an eye on gaining scale and pushing into adjacent markets. The Competitive Landscape.

Innovation 119

Innovation Fintech Survey Customer Experience 119

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat.

Leadership 87

Leadership Case Study Innovation Online 87

Independent Banker

DECEMBER 31, 2022

One of the biggest challenges is simply navigating market uncertainty related to Federal Reserve policy and the direction of the economy. Anita Drentlaw , CEO, president and CFO at $190 million-asset New Market Bank in Elko New Market, Minn. billion-asset ANB Bank in Denver. Anita Drentlaw, New Market Bank.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat.

Leadership 79

Leadership Case Study Innovation Online 79

FICO

SEPTEMBER 27, 2022

This technology enables Google's digital assistant to call service providers or restaurants to make an appointment with a hairdresser or to book a table, in natural language. With digitalization and AI, many processes can now be fully automated for the first time, without manual steps.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

NOVEMBER 28, 2016

Accenture’s 2016 North America Consumer Digital Payments Survey revealed that 66 percent of consumers characterize their relationship with their primary financial institution as purely transactional. How can banks truly do more? It’s easy to equate more value with offering more rewards or discounts. But that’s not always the case.

Mobile 100

Mobile Study Payments America 100

The Financial Brand

FEBRUARY 10, 2021

Data from a Bain study finds that large numbers of consumers look beyond primary providers for high-margin products including loans. The post Survey Reveals a Hidden Customer Exodus Going on in Banking appeared first on The Financial Brand.

Survey 34

Survey Study Branding Data 34

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. This has changed the way we do business as we can see market outcomes in near real time, and our risk strategy team can roll out changes rapidly.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Gonzobanker

MARCH 9, 2016

Cornerstone Research Director Ron Shevlin calls them “eruptors” because they have brought competitive change from inside their organizations rather than being swallowed up by a national bank or made irrelevant by an innovator. Agility studies. Now ask yourself: how nimble, collaborative and quick to make decisions is my bank today?

National 60

National Innovation San Francisco Industry 60

Fintech Labs Insights

MAY 3, 2017

I started in a bank graduate programme straight out of university in a frontline role. I’ve held leadership roles in products, marketing, business support and channel management, and now lead a fantastic Digital and Transformation function at New Zealand’s largest (and best!) What sparked your interest in fintech?

Fintech 20

Fintech Examples Industry Leadership 20

Celent Banking

DECEMBER 20, 2016

One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Sure, there are and will be digital banks that enjoy a profitable business serving niche markets of digitally-driven customers. Banks don’t serve homogeneous markets.

Case Study 100

Case Study Metro Study Capital 100

Gonzobanker

JANUARY 4, 2023

Consider: Digital banking/channel migration plan – The institution’s digital banking plan involves every line of business that touches customers. In our 2022 What’s Going On In Banking study, cybersecurity was the #2 concern of CEOs. digital banking).

Technology 78

Technology System Software Groups 78

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. Key Steps on the Digital Decision Platform Journey. It's a question continually posed in The 11 Commandments of Digital Banking.

Management 52

Management Customer Experience Regional Strategy 52

FICO

NOVEMBER 15, 2022

Right now, many banks and financial services firms are locked in a competitive arms race to deliver faster, smarter, suitably tailored experiences in a bid to set them apart from their peers. Digital banking is used by an estimated 93% of the UK adult population and is forecast to increase further within the next two years.

Analytics 52

Analytics Fraud Case Study National 52

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

Of course, we are not the only ones talking about how to be successful at customer engagement, which is why I decided to take I recently read a book by marketing thought-leader Paul Greenberg ( @pgreenbe ) called “The Commonwealth of Self Interest: Business Success Through Customer Engagement”.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40