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A Fully SMS-Based Curbside Pickup Solution

Perficient

In our previous posts , we discussed the increasing popularity of curbside pickup and click and collect as a retail channel and demoed a pickup solution powered by Twilio Flex, Twilio’s cloud-based contact center platform. The solution that we will demo in today’s post uses the following Twilio services: Twilio Programmable SMS.

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AWS and Red Hat Team Up for Joint OpenShift Offering

Perficient

As companies look to build a modern digital business, they need business agility, operational efficiency, access to insight, and technical resilience. Customers are the winners here. And together, Red Hat, AWS, and Perficient will bring together their expertise to bring customers’ modernization goals to life. To learn more.

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Easy Email Integrations with Perficient’s Email Connector for Twilio Flex 

Perficient

In the example integration shown in our video demo , we connect to a specific Microsoft Outlook email account , such as one configur ed for sales or support inquiries. If the incoming email is a first message in a conversation with the customer, a new Programmable Chat channel and task is created to be handled by an agent.

Video 348
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Integrate Twilio Flex with ServiceNow to elevate your customer service experience

Perficient

Fueled by the urgency to keep employees safe and providing customer service in face of increasing needs, the contact center needed to quickly adapt from an on-premise operation to a cloud-based solution. Watch a quick demo below to see our solution for Twilio Flex integration in ServiceNow in action!

Video 519
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Charles Potts: Assesing potential fintech partners

Independent Banker

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. Once you’ve been intrigued by a product demo, you need a deeper dive into the solution. Who within your bank needs to be engaged?

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Embracing disruption at Bank Innovation Ignite with IBM

Insights on Business

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Explore IBM Banking and Financial Markets Solutions.

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Top 10 Things You Didn’t Know About Data & Analytics in the Oracle Cloud

Perficient

The OCI Streaming Service is fully managed so companies don’t have to worry about the complexity and operational burden of running all their data streams. Demo of Setting up OCI Streaming – short, recent youtube video explaning OCI Streaming with a demo on how to set it up (non Oracle video).

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