Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. A Fraudster’s Feast. Protecting web presence is thus likely to be a vital part of ensuring their continued existence for years to come.”.

Tools 141

Tools social media Fraud Mobile 141

South State Correspondent

MAY 18, 2022

The less number of touches you have and the faster you can solve the problem, the higher your post-resolution customer satisfaction. They are local, they are close to the customer, and they have limited bureaucracy are all factors that get brought up as to why the bank can deliver on its promise.

social media 195

social media Training Customer Experience Community Bank 195

PYMNTS

JULY 27, 2020

Digital banking and eCommerce are making rapid gains in 2020 as consumers turn to online channels to make purchases and avoid potential exposure to COVID-19. FIs often ask new customers to supply personal details to verify their identities during account opening, but this method can fail to stop synthetic ID fraudsters.

Data 146

Data Fraud US social media 146

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

APRIL 22, 2020

FIs should thus consider which details they are using during this process, as access to valid and current data is critical, and its impact on authentication and customer satisfaction has grown as more users start asking for digital banking services over in-person ones. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. The Know-Your-Customer (KYC) conundrum.

Customer Experience 178

Customer Experience Online Millennials social media 178

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? What information is easily obtainable via social media, making it less useful for KYC and security purposes?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

FEBRUARY 1, 2017

In the latest installment of The Matchmaker Is In, PYMNTS’ Karen Webster and David Evans sat down (virtually, of course) to discuss the ways companies can sell across several marketplaces online with RevCascade CEO Josh Wexler. But it is the retailer, said Wexler, “who remains in total control” of the customer experience.

Online 100

Online Retail social media Branding 100

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. An AI-Powered Visual Shopping Experience For Millennials, Gen Z.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

SEPTEMBER 29, 2020

On the website, Gina finds a Health Bot that advises she try Urgent Care and shares the nearest location and online scheduling. She ignores the first one, but responds to later emails and schedules online. She books an appointment online. Building “stickiness” into the digital experience. And so on….

social media 294

social media System Retail Online 294

PYMNTS

MARCH 20, 2020

Bad actors are tapping into personally identifiable information (PII) gathered from previous hacks to orchestrate their increasingly sophisticated efforts, including data purchased from the dark web to hide their tracks or pieces cobbled together from several victims to create difficult-to-detect synthetic identities. About The Playbook.

Industry 225

Industry Fraud social media Security 225

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. In a recent interview, Lord explained how NARS is working to carve out its niche by investing in data and personalization tools for both online and offline customers. Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

PYMNTS

JULY 18, 2016

Big Data can present big rewards or big headaches for retailers. A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. What to do with all of this data?

Data 100

Data Big Data Analytics social media 100

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. wine sales are sold online currently.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

JULY 18, 2017

It also turns out the much-vaunted social media generation is less inclined to use social media than you’d think. Perhaps we should not be all that surprised at the findings, or that social media has a way to go before becoming banking itself becomes truly “social.”

Millennials 144

Millennials social media Survey Online 144

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

Independent Banker

OCTOBER 28, 2014

Gathering and reporting bankwide data is becoming a competitive norm. In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Lending, transaction data.

Data 88

Data social media Community Bank Community 88

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview. They can even use some social media to register.

Customer Experience 197

Customer Experience Maine Regional America 197

Independent Banker

NOVEMBER 13, 2014

Gathering and reporting bankwide data is becoming a competitive norm. In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Lending, transaction data.

Data 70

Data social media Community Bank Community 70

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Tools That Can Help.

Online 40

Online social media Management Compliance 40

NCR

MAY 22, 2017

Big data has been one of the tech industry’s most popular buzzwords for a few years now. But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. Enhancing the customer experience.

Big Data 85

Big Data Data social media Fraud 85

South State Correspondent

OCTOBER 4, 2022

For example, anticipation and surprise make customers want to share social media content. A combination of surprise and sadness or anticipation and anger makes customers defect to another bank. By evoking these emotional dyads, bank marketers and product managers can target the customer’s actions.

How To 195

How To Customer Experience Examples social media 195

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Data Matters. Going With The (Spending) Flow.

Data 296

Data social media Tools Analytics 296

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. How influential will mobile and social media be to their purchasing habits? But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. I think when customers are ready to change their banking relationship, they head our way because of the work we do in the community.”. Focus on community.

Community 139

Community Community Bank social media Security 139

William Mills

APRIL 26, 2017

Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. Their work includes strategic initiatives at a Top 5 US bank where they directly improved Customer Experience through communications. Ramirez is CEO of Beyond the Arc, Inc.

social media 68

social media Customer Experience Marketing Strategies Strategy 68

PYMNTS

MARCH 28, 2018

Less obvious, however, is the financial impact of data breaches, content abuse and similar cases. Customer trust is lost, reputations are damaged, but putting a price tag on these implications is difficult. Compromise Security For Customer Experience. Facebook recently came close, though. Machine Learning Steps In.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

JUNE 16, 2020

Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps. Social Media Schemes.

social media 152

social media Fraud Google Mobile 152