William Mills

JULY 18, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. SEO is crucial for companies in the financial technology industry because it helps generate leads by being on page one of Google when consumers are searching for your products or services.

social media 40

social media Google Mobile Software 40

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. There are behavioral cues buried deep in the transactional data. Takes a picture of documents and can get 99% accuracy in the data.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. Good job. ^WM.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. It looks pretty slick. Stay tuned!

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Race Data – @RaceDataSystems – [link]. Turn data into energized relationships. Race dashboard: Large data set to work with. Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Lots of useable data. ^KT.

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 14, 2023

The John Lovitz “Yeah My Wife Morgan Fairchild Award” – goes to fellow pathological liar and now former OCC Chief Financial Technology Officer Prashant Bhardwaj. The Smarter Bank – Data Award – goes to hands-on Consumers Credit Union ($2.1 The Smarter Bank – Customer Experience Award – goes to Synovus Bank.

Fintech 195

Fintech Community Regional Technology 195

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Social media is a special challenge since social media was not created with compliance in mind.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 9, 2018

It adds a layer of connectivity between accounts that enables users to explore scenarios and tradeoffs — using their actual account data and information — and provides advice and guidance around the most optimal actions they can take with their money. They have a very cool name. Now getting ready to show the lender side. Kodak Alaris.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

JULY 13, 2020

Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. “The shifts are growing at speeds that we could have never imagined.

Innovation 184

Innovation Online Community social media 184

William Mills

SEPTEMBER 7, 2016

Data can be used to advise clients on where their money is going and provide suggestions on saving money. Data and Analytics are a profit center rather than something that just needs to be managed. Turning Data into Insight and further into Action. With GoodData can productize the data and more.

Mobile 40

Mobile Cards Fraud Data 40