Gonzobanker

MARCH 7, 2024

It happened this week: Fintech Meetup , one of the newer trade events that brought 4,000 or so fintech and banker types to Las Vegas. The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. He likened it to regression testing.

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Las Vegas Fintech Conference San Francisco 156

Independent Banker

DECEMBER 31, 2022

ICBA is leaning into it, bringing its ThinkTECH Accelerator program and innovation efforts in-house to provide community bankers with targeted solutions. Here are what I believe will be the top five opportunities this year: Targeted fintech initiatives focused on meeting community bankers’ unique needs. You want change, make some.”

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Innovation Trends Community Bank Community 103

Gonzobanker

JANUARY 18, 2024

That adds up to opportunity for larger banks (>$100 billion in assets) to get into the space more aggressively. A sneak peek into Cornerstone Advisors’ forthcoming What’s Going On In Banking study shows that the percentage of banks looking to get into the banking as a service (BaaS) space is down from previous years. Big surprise, eh?

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Fintech Customer Experience Tools Payments 88

Abrigo

SEPTEMBER 28, 2022

Takeaway 2 Improve the customer experience with a better system and faster turn around times. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Takeaway 3 Manage construction loan risk better with more accurate and up-to-date data. Those days have passed.

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Lending Software Risk Management Management 195

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience.

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Lending Risk Management Community Management 221

South State Correspondent

JUNE 22, 2022

Many banks don’t think in terms of innovation and are not set up for innovation. Every bank, no matter the size, should think and train bankers on where, and how to look for improvements. Focusing on Total Experience When It Comes to Bank Innovation. Every bank wants to be “innovative,” but the truth is innovation is difficult.

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Innovation Meeting Apple Maine 195

Gonzobanker

DECEMBER 17, 2021

It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. Doug Larson.

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Fintech Strategy Leadership Lending 147

Independent Banker

OCTOBER 31, 2022

Improving the small business loan experience is a great way to build new relationships and deepen existing ones. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Offer the ability to speed up the entire process.

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Lending Community Bank Community Illinois 91

South State Correspondent

JANUARY 3, 2024

Since many bankers likely have a self-improvement goal in their New Year’s resolutions, we wanted to put out our recommendations right from the start. To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Heart Spoken , by Elizabeth Cottrell.

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Leadership Management Strategy How To 370

Independent Banker

FEBRUARY 28, 2023

It happens every time they open a checking account, apply for a mortgage, make a direct deposit, log into a bank’s website or chat with a banker, and more. First-party data for targeted marketing campaigns Community banks can use their first-party data to upsell and cross-sell to existing customers with highly relevant messages.

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Community Bank Community Marketing Data 129

Jeff For Banks

DECEMBER 24, 2018

Although the magi's perils were greater and their journey quite significant than the modern day banker, I too see headwinds for community financial institutions, and wish for three gifts for them during this holiday season. My Wish For Bankers in 2019 1. The accompanying chart should be quite alarming for bankers.

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social media Training Resources Community 60

Gonzobanker

DECEMBER 22, 2020

Bankers started the year with good business plans, strong balance sheets, and optimism. By providing unprecedented loan relief and loan counseling/assistance for millions of their customers impacted by the pandemic. Even George Bailey would have given you the thumbs up. ” – Hunter Thompson. Everything.

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Idaho Community Industry Strategy 181

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

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Fintech Customer Experience Mobile Security 60

Gonzobanker

JULY 28, 2014

Let’s just get this out of the way right up front: most bankers rank going through a formal system selection process right up there with a trip to the dentist. So, having dispensed with the pleasantries we’ll move right along and in the spirit of Kramer, just say “Giddy Up!”. Online Applications and Borrower Portal.

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System Lending Data US 103

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

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Technology Resources Fraud Strategy 117

Social Assurance

OCTOBER 1, 2021

Maybe it’s the interactions a customer experiences while visiting the branch? In 2019 , [community bankers] had only 12 percent of total industry assets and 15 percent of total industry loans. Loans provide an opportunity for community bankers to connect. How many accounts signed up for?

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Community Community Bank social media Branding 15

CB Insights

JANUARY 5, 2021

High fees, poor customer experiences, and archaic technology have historically blocked many from accessing financial services. . In contrast, online banking in the US has surged with 73% of consumers using it regularly, up from 46% in 2010. . get the state of challenger banks report. get the state of challenger banks report.

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Digital Banking US Online FDIC 98

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. It is a kiosk game with a waist-high playing surface with five holes, where plastic “moles” reside; these moles randomly pop up out of their holes, but quickly drop back down into them.

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Analytics Strategy Management Customer Experience 52

Independent Banker

DECEMBER 31, 2022

Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Illustration by Jack Hudson. We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year.

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Community Bank Community Tampa North Carolina 91

South State Correspondent

OCTOBER 28, 2022

Our teams just returned from back-to-back weeks at the Gartner Symposium in Orlando and Money 20/20 in Las Vegas. Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Despite those challenges, we pulled out the top ten needle-moving ideas and ten smaller, exciting ideas to bring to your organization.

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Conference Technology Las Vegas Trends 195

Javelin Strategy & Research

FEBRUARY 12, 2015

What do I have to DO to get into the best digital customer relationships? Here’s another favorite I here: “ We’re just going to be a fast-follower in digital ” is another common refrain I hear, yet privately these same folks tell me the only thing they are rapidly doing is losing their younger and more profitable customers.

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Austin Customer Experience Data Retail 40

South State Correspondent

MAY 2, 2022

As a result, bankers love the idea of a sales funnel – put enough prospects at the top of the funnel, and a certain number of customers will fall out the bottom. Add more resources, and you get more customers. Here is a fun exercise – Ask a bank product team, “How do you grow customers?” It is easy to understand.

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social media Management Marketing Resources 195

Gonzobanker

NOVEMBER 9, 2015

Money20/20 became quite the event in a very short time, with 10,000 – count ’em – attendees up from 2,300 only three years ago. Bankers had long suspected MCX’s plan was to bypass the Visa/MasterCard rails by processing transactions as ACH. The logistics. Would we all take that growth? Big stories/buzz. Apple Pay … not.

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blockchain Bitcoin Lending Innovation 60

South State Correspondent

MAY 18, 2022

The less number of touches you have and the faster you can solve the problem, the higher your post-resolution customer satisfaction. The Need To Improve Customer Problem Resolution. Ask almost any community banker, and they will tell you their value proposition around their bank revolves around service.

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social media Training Customer Experience Community Bank 195

Perficient

MAY 21, 2021

BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Learn More About Perficient’s Bright Paths. Celeste Rowe’s Bright Paths Project: Grow Better.

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Milwaukee Software Course Detroit 348

CB Insights

JUNE 3, 2020

This comes as no surprise, as Covid-19 is keeping the venture landscape broadly in something of a holding pattern. At the same time, the story for fintech is more nuanced. While funding is down and certain sectors are hurting, others actually stand to benefit long-term from the pandemic. Take the payments sector.

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Lending Capital Online Marketing 75

Gonzobanker

DECEMBER 20, 2019

They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. They have never been more passionate about their mission, more excited about the opportunities, more committed to their customers, or prouder of their teams. THE BANKING AWARDS.

Idaho 148

Idaho Conference Data Marketing 148

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” They authored an article for us for the 2016 Bankers as Buyers. The retailers are using mobile as their new front door to enhancing the in-store experience.

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Branding Mobile Retail Strategy 40

PYMNTS

JANUARY 28, 2020

Greek challenger bank Praxia , founded by British-American banker and former Barclays CEO Bob Diamond, will be sold to payments processor Viva Wallet after the country’s central bank intervened, according to a report. In 2018, Praxia teamed up with bank technology provider Temenos on its core tech. billion) by the year 2022.

Lending 141

Lending Customer Experience Software Payments 141

William Mills

SEPTEMBER 9, 2016

Check back for new updates throughout the day. An App Store for FinTech applications. I’ve seen these folks before, it’s pretty slick. Showing how someone can connect to other vendors for free for their clients. Showing how someone can connect to other vendors for free for their clients. I like what they are doing and I think they could be very big.

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social media ATM Mobile Customer Experience 40

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Independent Banker Survey. Technology sets up future lending success.

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Lending Technology Survey Examples 221

Gonzobanker

NOVEMBER 18, 2014

And, man, did it ever … with the Aliens -esque signs of bankers getting their brains sucked out (or was it minds being blown by presenters, not sure?). With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles.

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Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 19, 2022

All of you with your hands up… … uh huh. It would have required a few trips to the local dispensary to dream up what bankers have endured this year. In January, we were discussing crypto and the need to formulate customer crypto strategies. OK, show of hands. Who saw 2022 coming and accurately predicted the headlines?

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Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet. THE BANKER AWARDS The Bank Acquisition of the Year – goes to the unique PacWest and Banc of California deal. Employees are back to work. We are in awe.

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Fintech Community Regional Technology 195

PYMNTS

AUGUST 30, 2016

In 1947 a carpenter from Billund Denmark came up with the single greatest design innovation in the history of toys. Interlocking pieces that their issuer partners worldwide can “snap together” like leg pieces to build customized offerings. He called it the lego. If we want to reduce it to a world – it is abstraction.

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System Innovation Marketing Tools 102

Abrigo

NOVEMBER 17, 2023

How to close more loans by speeding up lending and credit analysis Seeking a quicker loan origination workflow is worth it. Takeaway 2 Better, quicker loan origination can support a financial institution's growth goals and please customers or members as well as staff. Learn where to find opportunities for improvement.

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Lending Software System Taxes 221

Gonzobanker

DECEMBER 19, 2016

A deep mistrust is growing for anything that feels bureaucratic or obfuscated, and bankers stand at a crossroads as to where they may fall in this shakeout. In the post-Wells-scandal world where the shift from people and bricks to machines and digital is getting very real, bankers are scrambling to build new generations of their businesses.

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Utah System Community Marketing 60